I was a walk-in, looking for a particular Mazda. Kola helped me. No pressure, just a nice attitude. I ended up getting the car. Unfortunately, someone had removed the SD card for the navigation which I didn't discover until I got home. I had to buy another from Mazda for $495. Other than that, I am very happy with the car. All in all, I would go back to Volkswagen of Van Nuys.