Van Nuys Kia

From top to bottom, great team made it happen My daughter wanted to lease the new VW Atlas. As a cosigner, Kevin Orsoto and the team dealt with many small details - made it happen! My daughter wanted to lease the new VW Atlas. As a cosigner, Kevin Orsoto and the team dealt with many small details - made it happen! More

Great Customer Service I would say this was the most positive experience I've had purchasing a vehicle. I spent 2 weeks shopping around town, looking at different vehicles a I would say this was the most positive experience I've had purchasing a vehicle. I spent 2 weeks shopping around town, looking at different vehicles and makes. VW Van Nuys was the first and only dealership which the sales rep (Christian) took the time to explain about the car without me asking. There was a sincere interest in customer service vs just trying to push and sell me a car. It felt like I was shopping with a friend and not a "car salesman". I was a little annoyed that mgmt later switched vehicles on me without my prior authorization or informing me first before presenting paperwork. I had to question them on it when I noticed the VIN # was different. This caused me to start questioning their honesty and had me at a defensive but it was for the best since the vehicle I test drove had a dent and scratch not previously seen. If it wasn't for this last minute issue, I would have given 5 stars. Sales mgr was also great and helped me get the best deal on the car. The more I learn about the car and compare with others in the same category, I see just how much value I really got out of this purchase. Overall it was a relatively stress-free experience and everyone were very accomodating. In short, I'm loving my new Jetta Sport! More

Friendly same day service We took our VW Beetle in for its yearly service and Marcia immediately came out to greet us. We got the car back later that same day even though the 4 We took our VW Beetle in for its yearly service and Marcia immediately came out to greet us. We got the car back later that same day even though the 40,000 mile service was quite extensive. The service department recommended a couple of extra items so Marcia texted me to find out if I wanted to add them. Since the service was quite expensive I was happy to be able to use a coupon that I had received in the mail, which reduced the price by 21%. Overall it was a pleasant and easy service experience. More

NICE SERVICE NICE AND FRENDLY STAFF, LOVE TO BRING MY CAR FOR SERVICE AND PROBABLY I WILL RENUVE MY LEASE WITH VOLKSWAGEN OF VANNUYS, GREAT JOB GUYS !!! NICE AND FRENDLY STAFF, LOVE TO BRING MY CAR FOR SERVICE AND PROBABLY I WILL RENUVE MY LEASE WITH VOLKSWAGEN OF VANNUYS, GREAT JOB GUYS !!! More

Greatest experience I've ever had My experience with service in vw of van nuys was exceptional. I'm interest with all you've done for Me . Especially Max the services manager and his c My experience with service in vw of van nuys was exceptional. I'm interest with all you've done for Me . Especially Max the services manager and his crew providing very professional service. Thank you for your help 🙂 More

I enjoy my car however, the dealer messed up my paperwork My salesmen was nice however, the financial specialist incorrectly listed my name on the paper work. They assured me it would be fixed immediately ho My salesmen was nice however, the financial specialist incorrectly listed my name on the paper work. They assured me it would be fixed immediately however, this is not the case. Now I have to fix it myself with the DMV and the bank. Which is a very painful process. I would not go here again for a vehicle. More

Dishonest dealership Wife and I leased our second Jetta from this location unfortunately. The first time we didn't get a good deal but we are the kind that always give Wife and I leased our second Jetta from this location unfortunately. The first time we didn't get a good deal but we are the kind that always give people a second chance. So on our second time we saw a great deal online $500 off of any new car also $500 if the leasing process takes more than 30 minutes. Ours took over 3 hours and we still didn't get the $500 or the $500 off deal. Called their GM he said that he was gonna get back to me but he never did. Planning to take a legal action against them. More

Very satisfied The service department gave me the cost in advance for the work, and it was accurate. They got Lyft for me to take me 11 miles to work. Everything w The service department gave me the cost in advance for the work, and it was accurate. They got Lyft for me to take me 11 miles to work. Everything was done professionally and it was a smooth experience. Thank you. More

Not just perfect, exceptional experience I called to Volkswagen of Van Nuys to schedule appointment for 10000 Factory Required maintenance service for my Tiguan. Get appointment in just 2 hou I called to Volkswagen of Van Nuys to schedule appointment for 10000 Factory Required maintenance service for my Tiguan. Get appointment in just 2 hours short notice. Service Advisor Shira Marroqin spend time with me advising on measures to prevent bad smell from AC. In no time she prepared all paperwork and took car to service. Then she organized for me raid back to home. In few hours I received call from Shira, informing that car is ready for pick-up. What a wonderful experience!! More

Excelent service Best VW service in San Fernando Valley, even cheaper than some mechanics. I drove all the way from Ventura county because they are the best. Best VW service in San Fernando Valley, even cheaper than some mechanics. I drove all the way from Ventura county because they are the best. More