Van Nuys Kia

Great purchase! Went in to lease a car for my soon-to-be 23 yr old son...had a good experience and would recommend Justin to anyone! Went in to lease a car for my soon-to-be 23 yr old son...had a good experience and would recommend Justin to anyone! More

excellent service and in very fast time Very fast service, friendly staff, prompt notification of when the vehicle was ready. offered drive home and pick up when the car was ready. highly Very fast service, friendly staff, prompt notification of when the vehicle was ready. offered drive home and pick up when the car was ready. highly recommend using this dealership for service More

Top notch customer service! I always get my car serviced at Van Nuys Volkswagen. Mike Gray generally helps me.He is always so friendly and helpful. Plus I love the convenience of I always get my car serviced at Van Nuys Volkswagen. Mike Gray generally helps me.He is always so friendly and helpful. Plus I love the convenience of the shuttle. More

Easy, No Hassle Service Marcia & her team were great - very upfront with what my car needed to be back in tip top shape and through on explaining the costs and options to me Marcia & her team were great - very upfront with what my car needed to be back in tip top shape and through on explaining the costs and options to me over the phone. They were communicative through the repair process and made sure to ask before performing simple services like light bulb changes. Great team, will definitely be back with my Jetta in the future. More

My Experience was Great! My experience with the Volkswagen of Van Nuys dealership was great! The employees were all friendly and my service man Tom Andrews was extremely help My experience with the Volkswagen of Van Nuys dealership was great! The employees were all friendly and my service man Tom Andrews was extremely helpful and friendly. I will be back! More

wonderful, authentic service All of the team who helped us with this deal were very helpful, warm, and pleasant to deal with. They helped us work out a deal that fit with our budg All of the team who helped us with this deal were very helpful, warm, and pleasant to deal with. They helped us work out a deal that fit with our budget. More

I recommend it for sure I had a really good experience wheb I brought my car to have a service done. It was fast and Tom who helped me was really friendly. I will be back nex I had a really good experience wheb I brought my car to have a service done. It was fast and Tom who helped me was really friendly. I will be back next time for sure. More

Helpful polite knowledgeable Had to have brakes checked, oil change and tires rotated..fast courteous and professional place to go.a pleasure. Not like going to the dentist!!! Had to have brakes checked, oil change and tires rotated..fast courteous and professional place to go.a pleasure. Not like going to the dentist!!! More

Great Car, Bad Dealership DO NOT buy or lease a car at VW Van Nuys! My car is great and VW Corporate was patient but could do little since the lease was signed (but my issues w DO NOT buy or lease a car at VW Van Nuys! My car is great and VW Corporate was patient but could do little since the lease was signed (but my issues were so extensive VW corporate sent me a gift card). I've leased 6 cars since 1994. I do my homework. I checked pricing with TrueCar, calculated the residual value and money factor. I talked everything over with Edmunds before finally leasing (Edmunds has an excellent service to assist car buyers.) My last lease with Subaru Van Nuys was extremely fair. But the number of ways this VW dealership team manipulated me and outright lied to me is too long to list here. I even have multiple texts with the salesperson with one offer that was later rescinded in a later text. Yes, I signed the lease, and I am ultimately responsible, but I was so misled and steamrolled, all my knowledge and research went out the window. They switched between pricing, lease payments and add-ons to confound me. Six people descended upon me at any given time and completely overwhelmed me. This could have been an episode of "Criminal Minds." Here are only a few of the tricks they pulled. Bait and Switch: Said they had the car I wanted in stock. Arrived at dealership one hour later to be told they only had it with NAV (extra $1000). Salesman insisted I come in at noon as he had 4 other appointments that day (no one else came into dealership in the 4 hours they barraged me). And yes, they cornered me in Finance for 4 hours. While in Finance, the subterfuge got worse. More people stealing my attention with more papers. WHILE in finance, they added door trim and handed me a Due Bill for $499. They insisted it was already on the car but it was not on the attached dealer sticker where the other dealer add-ons WERE listed (by law it has to be). They did not disclose a $1000 rebate and worked in more extras so I did not get it. They literally would not let me leave until I agreed to buy a service plan. They gave me a "discount and lowest price" on "VW Care Plus" of $699. Note: the most expensive "VW Care Plus" plan is $509, and it's for 5 years, and only for the eGolf. (I leased a Jetta for 3 years!) You can find this pricing on line. Luckily I had 30 days to cancel the service plan. I went back to the dealership and canceled it, but the manager would not take if off until the end of the 3 year lease). I addressed the $499 door trim. No way was he budging. Once again, I have to take responsibility for -- first -- not trusting my instincts while working with the dealership before I came in to finally lease the car. And in hindsight, it would have been wise to take a friend who was not emotionally invested. And I certainly wish now I had chosen another dealership where this exact car was advertised for $159/month lease, half of what my payments are. Finally, I asked multiple times about Gap Insurance. I was told that not only DO I have gap insurance, but that they would pay my $1000 deductible. I had the car 6 weeks and a tree branch landed on my car. I'll leave it up to you to decide if they were true to their word. More

Hamid! The staff here was great. My salesperson was Hamid whom went above and beyond in providing me exceptional service! Kept me informed throughout the ent The staff here was great. My salesperson was Hamid whom went above and beyond in providing me exceptional service! Kept me informed throughout the entire process and followed up with me to ensure everything was going well with my Jetta! This guy is a good soul! More