Van Nuys Kia

Everything was great but had trouble with the WiFi. Wasn't connecting so I could not get my work done. otherwise it was perfect. Been with this dealership for over 21 years. Staff keeps changing but no Wasn't connecting so I could not get my work done. otherwise it was perfect. Been with this dealership for over 21 years. Staff keeps changing but not the quality of service and performance. More

Friendly and helpful staff Dean made my lease experience easy and painless. He was very helpful, kind, and assisted me throughout the process. The finance manager Stefan was als Dean made my lease experience easy and painless. He was very helpful, kind, and assisted me throughout the process. The finance manager Stefan was also excellent. It's not usual that you find a finance manager with a great sense of humor, and you may not think that is an important quality in a finance manager, but he immediately put me at my ease and made the (usually dull) process downright fun. Thank you to both of you for all of your help. I will both recommend to others and intend to be back in another three years when my lease ends. More

Exceptional It was so easy! Wasn’t pushy about all the services my car needed but instead made a plan for me. Thank you! Mr. Merino was so helpful! It was so easy! Wasn’t pushy about all the services my car needed but instead made a plan for me. Thank you! Mr. Merino was so helpful! More

Car Service Staff is friendly, helpful and professional. Service was well explained and done on time. Communication was easy. Overall would recommend and plan on Staff is friendly, helpful and professional. Service was well explained and done on time. Communication was easy. Overall would recommend and plan on scheduling my next service here again. More

Great job! Focused. Fair. NO BS As a former Vice President of Best Foods, John Deere Corp,. Italy and new York Life Insurance, Investments and Investigations I believe you have gotte As a former Vice President of Best Foods, John Deere Corp,. Italy and new York Life Insurance, Investments and Investigations I believe you have gotten BETTER.. A few months ago after our friend Michael departed the Department appeared to be lead by an AUTHORITARIAN (?) and I do not know who it was managing Service Dept. but, something was very wrong. I have noticed a positive change and this is good for your business as we believe no one dept. is run by ONE MAN OR WOMAN it takes a TEAM EFFORT. Those people on that TEAM must feel like they are appreciated. Valued. Respected. Then they pass that on to YOUR CUSTOMERS. This is why Michael was like family. He did all this naturally. Not making him a Manager was the stupidest thing ever! You let him go? Truly a terrible move. I am sure you paid for it in customers not returning. Anyway, we didn't have these problems (had many others) at Best Foods Corp. I managed. People knew they were appreciated. When they failed they were Re-Trained. Thank you for the kindness and professionalism Sept. 4, 2018 (My Dad passed Sept. 4, 1991. That was a tough day! He was 61). Lot going on yesterday. You helped me through it. Thank you! James Hall More

Awesome experience My family and I have bought 3 cars from this dealership and every time we come in To the dealer.... we leave very happy. The customer service is alway My family and I have bought 3 cars from this dealership and every time we come in To the dealer.... we leave very happy. The customer service is always amazing. We never have to wait too long and we have always feel like we’re part of the Volkswagen family thanks to how nice every single worker in this dealer is so kind. Abraham always gets us the best deals for the cars we buy and never hesitates to go the extra mile to give the best experience when buying our vehicles. More

Excellent customer service!! Very good deals and personal attention! I'll recommend to all my friends this dealership. Thank you very much for the best experience! Very good deals and personal attention! I'll recommend to all my friends this dealership. Thank you very much for the best experience! More

Visit Truman! I’ve been leasing a car from VW Van Nuys for 6 years, and this week was my 2nd renewal day. Truman was very helpful, and 100% at side of me. He pro I’ve been leasing a car from VW Van Nuys for 6 years, and this week was my 2nd renewal day. Truman was very helpful, and 100% at side of me. He promised that he will deliever the best deal he can, and he was not lying.. I’ve got an upgraded model for not even for a few more dollars, but 50 cents cheaper than the last lease I had!!! How could it be happen? I am happy not only for this deal, but also for his sincere customer service. He would die to make sure the customer is satisfied. I’d never seen any sales person who put as much passion for customer serveice as he does. I am very happy with my VW family In San Fernando valley. This is the best dealer. More

My maintenance service was quick and courteous and allowed me to use the rest of my day for other activities. This was the quickest and best ever! was quick and courteous and allowed me to use the rest of my day for other activities. This was the quickest and best ever! More

Terrible Experience I was working with Vlada for a specific used vehicle they had on the lot. It was so new in fact they did not have any photos of the vehicle however sh I was working with Vlada for a specific used vehicle they had on the lot. It was so new in fact they did not have any photos of the vehicle however she was insistent in me coming to Van Nuys (from San Diego) to see the car. However when asked for photos was never sent a link or photo. Made a few calls and talked to a few sales managers that promised photos by the end of the day. On a Saturday the vehicle was locked up for service and I would be sent photos Monday morning when they opened. In the meantime I filled out a credit application online and planned to drive up on Monday. I called when they opened on Monday morning and was told the vehicle was sold on Saturday and was being picked up on Monday. Interesting as I was told it was locked up and I wouldn't be able to see it until Monday. Had I been given the same opportunity or sent one photo of said vehicle I would have purchased the vehicle. I guess you could see this as a sale for the lot however they completely failed to keep me informed as a potential customer or offer any alternatives or apologies. My call to the general manager was never returned nor have any of my last emails been returned from Vlada. I would not recommend spending any of your time even perusing their website let alone speaking to any employee or manager on the lot. More