Van Nuys Kia

Great service They took good care of my car and were able to get the warranty to cover the service. Very helpful! I'd recommend them to friends. They took good care of my car and were able to get the warranty to cover the service. Very helpful! I'd recommend them to friends. More

Easy transaction with decent and honest people We came to check a car advertisement from Car Fax. Truman is a very exceptional salesman and listened to our needs. Bob, the manager was very easy to We came to check a car advertisement from Car Fax. Truman is a very exceptional salesman and listened to our needs. Bob, the manager was very easy to work with. It was a fast and easy transaction. An excellent experience, and we are happy with our purchase. More

By far the most ridiculous dealership I came across . I have been calling around various dealerships to get quotes on a car. I contacted Van Nuys VW and spoke with Nicole C. I was told they would get me . I have been calling around various dealerships to get quotes on a car. I contacted Van Nuys VW and spoke with Nicole C. I was told they would get me a quote. Hour’s later nothing. I called the main line and no one even picked up. I waited and called back the main line to finally get through to someone. After I was transferred, Nicole told me that they were busy and would get back to me soon. An hour later she called with an “approximate” number for a lease. After I told her the quotes I got from other places, I was later told that although they wanted my business, the manager told her that he/she would not take me seriously unless I came in. I told her this was unheard of. I told Nicole that they don’t want my business. I told her I have been on the phone the whole day with dealers who were willing to work with me over the phone. Telling a customer that they won’t take them seriously unless they come in will not get my business… nor should it get yours. More

New car service Artem was very helpful & got us in the car we wanted. Iryna in finance was very friendly and treated us like valued customers. She helped negotiate an Artem was very helpful & got us in the car we wanted. Iryna in finance was very friendly and treated us like valued customers. She helped negotiate and outline our wants for service plans. More

buy a car Exllent customer service,very fair price and all involved took their time to finish the deal on a given time.Such service will help the dealership to Exllent customer service,very fair price and all involved took their time to finish the deal on a given time.Such service will help the dealership to have a high customer base and a quality experience. More

Excellent service They have an excellent customer service very professional and friendly. A Diagnose was performed to my vehicle and they repaired it in a short time o They have an excellent customer service very professional and friendly. A Diagnose was performed to my vehicle and they repaired it in a short time of period More

Great Service The service representative was extremely friendly and helpful. I do suggest that because of the drought since you do not wash cars that you might par The service representative was extremely friendly and helpful. I do suggest that because of the drought since you do not wash cars that you might partner with a nearby car wash to provide a free exterior car wash with a service. More

Nightmare Experience - if I could give negative stars i woul The worst experience for the first time leasing a vehicle. I still do not have payment or registration documentation and its been two months! Would The worst experience for the first time leasing a vehicle. I still do not have payment or registration documentation and its been two months! Would not recommend this dealer to anyone- Nicole Cooper was great though. More

Making it right.. So I took my 2018 Atlas in for a computer glitch problem. Turns out there were 3 recalls for the vehicle also that needed to be done. So they decided So I took my 2018 Atlas in for a computer glitch problem. Turns out there were 3 recalls for the vehicle also that needed to be done. So they decided to do everything at once. In the process of resetting my ECM, it shorted out and a new one had to be ordered. This prolonged the service to over 2 weeks long since we had to wait for the computer. Once I got the car back, we had additional problems. There was a vibration noise that was coming from the front. Needless to say, getting a car back from the mechanic after two weeks and having a new issue come up was NOT a good thing. The service department jumped on the issue and was able to diagnose the problem to an exhaust fitting. They fixed the car in one day and gave me a towing harness for my troubles. They went above and beyond to make the situation right and that was enough for me to keep me happy! More

Very professional For long time because we want a car in white and with some característics., some diferente features. Like garage remote control, sunroofs and to open For long time because we want a car in white and with some característics., some diferente features. Like garage remote control, sunroofs and to open trunk with the foot More