Preface - this is the first review I have EVER written for (or against) anything! The single star is only due to the excellent job of the sales staff, and the excellent maintenance quality performed previously. I have no issues with the quality of the maintenance performed, or the reliability of the Outback we own. To the issue at hand. Disappointed in the Service Department customer counter interaction is the worst me or my wife, ever have experienced. Whether me or my wife are off base or not, the service department rep should be professional, reasonably respectful, and forthright suggesting maintenance repairs. Service Rep interaction failed in all areas. High Pressure, deflection, intimidation, are standard practice experiences through more than one visit. Typical example - fluid maintenance change is introduced as first fowled dirty, when asked how this happens in a 2018 Outback with 30K, then not debris - over heat break down due to driven conditions, then next - it's a normal maintenance interval to perform every 30K. Told metal shavings found in the brake fluid. Asked a question regarding whether the warranty is active, answer - I'm only helping out the guy handling this service? For what was an appointment for oil and tire rotation became a service maintenance invoice over $1000.00. My wife declined various tasks and after an agreed discount escaped under $700.00. After 3 hours the exit interview got worse. Another counter rep intervened after my wife made several request for her keys. Side Note - My wife is disabled and I work out a town. Wanna bet whether we'll be back there or not? I’m not paid to be part of the service rep BETA team.