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Van Subaru
Kansas City, MO
82 Reviews
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Showing 82 reviews
April 02, 2024
The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. H unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it should be covered under factory warranty. The service manager said he would give store credit. He never followed through because it's not going to her email. We'll she doesn't want this company to have her email. I get it but he needs to refund her credit card then. We will be filing a Attorney General Complaint on this company along with contacting Subaru so they know Van's service practices. More
by Kc22
Employees Worked With
Kerry Davis Kyle Hodges
Helpful February 20, 2024
Very helpful, good service; Eliseo was a great salesman. We had a good explanation, only at our age we could not take in all the information about the technology. We had a good explanation, only at our age we could not take in all the information about the technology. More
by tmcevoy48
Employees Worked With
Eliseo, Louis
February 06, 2024
Good experience overall. Accommodating on most things. Some extras we bought we had to wait for and when they came in service was great. One thing I am disappointed with is Accommodating on most things. Some extras we bought we had to wait for and when they came in service was great. One thing I am disappointed with is we have not yet received any info on an extended warranty we purchased after 3 times contacting the dealership. I don't even know the name of the company. More
by gakropp
Employees Worked With
Johnny
December 12, 2023
Professional, helpful staff. Make you feel like an individual, not just a customer. Great to work with. Make you feel like an individual, not just a customer. Great to work with. More
by patmokc
Employees Worked With
megan, Homer Wallace, Marcus West, Lisa VanValkenberg, Preston Copeland, Shannon Young
September 11, 2023
They spring hidden fees on you last minute during the signing process that are substantial. They refused to rectify a major mistake with the amenities on my car. They seem to care little for the custom signing process that are substantial. They refused to rectify a major mistake with the amenities on my car. They seem to care little for the customer and not at all for loyalty or if you return in the future. More
by Annah Terry
Employees Worked With
Chris Boyle, Guy Merola
August 25, 2023
Sales staff was decent. I over paid and I know it. It was the market at the time and I needed a vehicle so paying $2000 more isn’t even my complaint. The finance department I over paid and I know it. It was the market at the time and I needed a vehicle so paying $2000 more isn’t even my complaint. The finance department lied directly to my face. Hard pressure sale on protection plans and bogus extras. H specifically lied about things included in a protection plan. Shameful business practice. More
by jeff.dalrymple
Employees Worked With
Marvin Powers
August 25, 2023
My experience with the collision shop They've had my car 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and asking them I called and left a message to inquire about my car and got no response Its been a day and a half. I did get a response from Mark today since I called back and found out it's an extra week I told him I'd just get my car today and have the rest of the repairs done somewhere else and he refused saying it's not drivable. I've been purchasing cars from this dealership and servicing them since 1991 And I will never use this dealership again for anything although my experience with the Chevrolet and subaru service centers have been great for over 30 years it just takes one negative experience for me this is 10,000 dollars I wish I had given to Olathe Subaru More
by Cathy
Employees Worked With
Mark in collision
June 15, 2023
Do not purchase or do business with this dealership. My entire experience and every aspect of it was disingenuous. My entire experience and every aspect of it was disingenuous. More
by Consumerofallproducts
Employees Worked With
Joe Antal, Jeremy Galloway
