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Vancouver Ford

Vancouver, WA

4.6
548 Reviews

6801 Northeast 40th Street

Vancouver, WA

98661

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548 Reviews of Vancouver Ford

April 14, 2022

Great experience. Gary in sales made the transacion smooth and pleasant. I would definitely go back. More

by DS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None listed was part of transaction. Also it was Hyundai
Apr 16, 2022 -

Vancouver Ford responded

Hi, we are happy we could make your experience a positive one! At Vancouver Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

April 13, 2022

Retaliation is alive and well at Vancouver Ford! On 3-22-2022 my husband, Matt Bishop, and I had our vehicle serviced at VF. We were advised the service would take an hour from the time our Mustang More

by Matt And Michelle Bishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Creedon
Apr 14, 2022 -

Vancouver Ford responded

Mr. Bishop arrived at 9:20am for a 10K service for his vehicle. At that time he was told that it would be an hour to perform such service. Mr. Bishop walked to a local coffee shop, and when Mr. Bishop returned He noticed the vehicle being driven into the shop. At this time he became combative and hostile with our employee. He raised his voice and began swearing at her. He then swore at our other service advisor, Tim McCarroll (this included the four letter word beginning with an “F”). I have conducted multiple interviews with witnesses whom are all prepared to testify under oath Mr. Bishop lost his temper and verbally assaulted our employees. Our Service Director, Jorge Juarez, came over to ask Mr. Bishop what was wrong and how he may help and Mr. Bishop yelled “you better find me an office where I can yell at you”. At this time Mr. Juarez asked Mr. Bishop to step out of the service reception area and take his vehicle with him. We have ample covered areas surrounding our entire facility whereas Mr. Bishop was welcome to reside. Ironically, the service was competed 10 minutes early, at 10:00am. Mr. Bishop had his partner post multiple one-star reviews on various social media sites as well as send an email to my partner, Jon Creedon, the Dealer Principal. When Jon called Mr. Bishop back offering to simply provide the service complimentary and part friends Mr. Bishop again began his typical bad behavior calling Mr. Creedon an “xxxxxxx”. Mr. Juarez was on this call as well. As a local business we take a strong position on any customer whom verbally assaults our employees and reserve the right to terminate service with any and all such people. We recommend that Mr. Bishop take his vehicle to any one of the more than 3,000 Ford dealers in the country as long as it is not Vancouver Ford. This customer has mischaracterized every single detail of this event while ironically having his partner, whom was never present at the said event provide every piece of written communication following the regrettable incident. As far as the Mache that Mr. Bishop has ordered we encouraged him to cancel it and then subsequently cancelled it ourselves. He needs to go to www.ford.com and order another- just select any dealer except Vancouver Ford for delivery. It is preposterous to believe these posts and the negative energy is unhealthy for all involved. We hope that Mr. Bishop and his partner can find peace. Vancouver Ford

Apr 20, 2022 -

Matt And Michelle Bishop responded

It’s unfortunate the person responding to this concern wasn’t there himself that day, yet he is allowed to believe his staff but I as a woman, am not allowed the same grace. The disbelief and concern went further than the issue of the day, it was the fact someone was allowed to cancel the order we have had placed since last November. The disbelief and concern was a customer (long standing, repeat and a family which serves this county) was discarded with such little value. My peace comes from believing what is right will be done, that peace and belief in justice was shattered when my long standing deposit was returned today by Vancouver Ford. Business is business, this was personal and affected our family personally. I’m saddened by this, you should be too.

April 01, 2022

Overall they treated me well. With all the lack of vehicles today, the team at Vancouver Ford made the whole process easy. Only hard part was the wait for the truck arrive to the More

by fewchurpro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bushey
Apr 05, 2022 -

Vancouver Ford responded

Hi, thank you for leaving such a great review and high star rating. At Vancouver Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

March 31, 2022

Made purchasing my new vehicle an excellent experience. I never felt pressured during the process. Highly recommend Vancouver Ford and it's wonderful staff! More

by ekrenteria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Noble
Apr 03, 2022 -

Vancouver Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 23, 2022

great service, as it always has been. Seems to get better each time and more personal. More

by bbleighton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra Reeves
Mar 25, 2022 -

Vancouver Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

March 10, 2022

The body shop department and staff was friendly, accommodating and we'll run as well as very customer centric More

by kagostinho13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body shop department in general. I don't remember their names
Mar 12, 2022 -

Vancouver Ford responded

Hi, we are happy we could make your experience a positive one! At Vancouver Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

February 24, 2022

I worked with Steve Bushey to test drive, get my order in, get updates on order status, sign papers, etc. and he was great! Very personable and helpful. More

by Jesselyn.marie96
Recommend Dealer
Yes
Employees Worked With
Steve Bushey
Feb 27, 2022 -

Vancouver Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 15, 2022

They are courteous. They take their time with each customer. They let you know if there are other things that might need attention but are not pushy if the customer can More

by khand5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the gentlemans name
Feb 17, 2022 -

Vancouver Ford responded

Hi, thank you for leaving such a great review and high star rating. At Vancouver Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

February 12, 2022

The salesman was friendly and spent a great deal of time listening to my needs and accommodating all my special requests, including putting my elderly father's walker into the cargo hold to see if it woul More

by pezgirlmeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Gabriel Mabrouk
Feb 14, 2022 -

Vancouver Ford responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 11, 2022

Very courteous and professional. Made me feel that my truck and satisfaction were important to them More

by Cwcusick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misti Williams
Feb 13, 2022 -

Vancouver Ford responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

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