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Vandergriff Acura

Arlington, TX

Overview
Reviews
Vehicles
3.6
960 Reviews
Serving the Arlington area, Vandergriff Acura, located at 1100 W. I-20 in Arlington, TX, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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1100 I-20 West

Arlington, TX

76017

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Showing 960 reviews

April 15, 2026

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, they told us the actual mileage was 63K a 27,000 mile difference. That’s not a small More

by Jon Wood
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
General manager
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Apr 16, 2026 -

Vandergriff Acura responded

We are sorry to hear that you are not satisfied with your experience. We understand your disappointment. The experience you described does not meet the service standards that we strive to provide. We take accuracy in our vehicle listings seriously, and we appreciate you taking the time to share your experience. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can address this matter appropriately.

March 18, 2026

Poor sales department Shady finance department I financed as a favor to them (I wanted to pay it off). They promised the payoff price would be the same as my financed price (in writing). They withhe More

by ruthhilker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael and Michelle
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March 04, 2026

Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acur More

by jased001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Jones
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Apr 21, 2026 -

Vandergriff Acura responded

Thank you for sharing this feedback. We’re glad the service felt timely and aligned with expectations, and our team always aims to provide clear communication and knowledgeable support throughout each visit. We truly appreciate the opportunity to continue caring for your vehicle.

November 21, 2025

During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, w More

by laura Crawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantelle, Taylor Johns, Hailey
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Nov 25, 2025 -

Vandergriff Acura responded

Thank you for your outstanding feedback about your November 1st service visit! We're thrilled that Chantelle's professionalism, Taylor's extra care in inspecting your vehicle, and Hailey's excellent communication exceeded your expectations. Your appreciation for our repair team means so much to us. We're delighted the entire team provided you with exceptional service at Vandergriff Acura!

November 18, 2025

The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lino de Limo
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Nov 25, 2025 -

Vandergriff Acura responded

Thank you for sharing your positive experience with the complimentary oil change service. We're glad our team kept you informed about your vehicle's additional maintenance needs and appreciate the opportunity to help maintain your vehicle's performance.

November 16, 2025

I love my new MDX! There were a couple hiccups with my paperwork but everything was resolved and I would definitely do business with Vandergriff in the future. More

by tracyis30
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Christian and Kapil
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Nov 25, 2025 -

Vandergriff Acura responded

Thank you for sharing your experience with us. We’re sorry to hear that receiving your paperwork and follow-up communication has been so difficult, especially after making such a long trip to purchase your vehicle. Clear and timely responses are important, and it’s concerning to hear that this hasn’t matched what you expected after the sale. Your feedback helps us revisit our follow-up process to ensure customers feel supported even after they leave the dealership. We’d like to assist in resolving this as quickly as possible and make sure you receive everything you need. Please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can review the situation and get your documents to you promptly.

Nov 25, 2025 -

tracyis30 responded

Issues were resolved!

November 10, 2025

Great experience, worked with me and fit my needs! Even found me the exact make/model/color! More

by Audrey_Guerrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin and Ali
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Nov 19, 2025 -

Vandergriff Acura responded

We are happy to hear about your wonderful experience with us! It's fantastic that our team was able to work closely with you and truly understand what you were looking for. Finding the perfect vehicle in the exact specifications and color you wanted shows our commitment to meeting your individual needs. Your satisfaction means everything to us, and we're thrilled that we could deliver exactly what you were hoping for. Thank you for choosing Vandergriff Acura and for taking the time to share your positive feedback!

Nov 20, 2025 -

Audrey_Guerrero responded

Thank you!

November 08, 2025

Danny was polite, efficient & thorough. My car was tended to for its scheduled maintenance in a timely manner. More

by nlprahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Nov 17, 2025 -

Vandergriff Acura responded

We greatly appreciate your positive feedback about your service experience. It's wonderful to hear that you found the staff to be courteous, effective, and comprehensive in their approach. We're pleased that your scheduled maintenance was completed promptly and met your expectations. Your satisfaction with the timely service is exactly what we strive to deliver for every customer. Thank you for choosing us for your vehicle's care.

November 06, 2025

Excellent service every time I visit the dealership and I look forward to my next visit More

by Jimmieculclager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Reyes
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Nov 12, 2025 -

Vandergriff Acura responded

We are pleased to hear about your consistently positive experiences with our service team. Your feedback about the excellent service you receive during each visit truly means a lot to us. We appreciate your continued trust in our dealership and remain committed to providing you with the same outstanding level of care on every future visit.

October 20, 2025

Theirs team work is outstanding . Especially Mikala as salesperson is very helpful and cool. Respect and Five Stars for her. More

by kadek.baby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikala Almon
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Oct 24, 2025 -

Vandergriff Acura responded

We are overjoyed to hear about your wonderful experience with our team. Your recognition of our exceptional teamwork means so much to us. We are thrilled that Mikala provided you with such helpful and professional service throughout your visit. Your five-star review truly brightens our day and motivates our entire team to continue delivering the outstanding service you experienced. We appreciate you taking the time to share your positive feedback with us.

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