Vandergriff Acura

The experience with Thai Nguyen once again was a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted and informed of this situation. He worked diligently to rectify the situation. It's very exciting to work with a Thai Nguyen, Kenny and Eric. They showed a great deal of care and respect for what I was looking for, the hours I was available, and budget. Along with the great experience and efficiency in completing the transaction. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. Look forward to working with Thai Nguyen again. More

Working with Thai Nguyen for the second time has been an absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Thai Nguyen stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. More

Saleswoman Asma has zero integrity and is rude. Avoid her like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER bein like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER being certified. This is in violation of Acura's CPO program. The vehicle had scratches all over and despite me literally informing the dealership about the scratches and incorrect mileage they failed to fix the problem. To the dealership's credit, they cancelled the transaction and gave me a full refund when I refused to accept delivery. More

I traded a vehicle and purchased another vehicle at this dealership. At the end of the evening, I had to ask for a copy of my paperwork as financing did not provide that to me. A week later I was asked to c dealership. At the end of the evening, I had to ask for a copy of my paperwork as financing did not provide that to me. A week later I was asked to come back in and sign a second contract. This was because the bank would not finance the vehicle used with the miles for the price they listed it as. So they lowered the price....by 3k. So I agreed. And signed a second contract. Four days after this, I got a call again saying that the payoff on my vehicle was $900 more than they had in the contract. They would take my card over the phone and I would need to sign a THIRD CONTRACT. at this point, I was over the whole thing. I wanted to be out of it. I let them know I felt the entire thing was very underhanded. They tried to hold me to it. However, the dealership had never signed any of the contracts. And they received the payoff on my vehicle three days before I signed the second contract. I retrieved my original vehicle and gave them back theirs. If you are buying a new car, you get good service; however if you are buying a used car, please be aware! (Redacted) did an amazing job and showed me how ethical and honest a dealership can be. And how shady others (Vandergriff) operate. Only person I would recommend at this dealership is Matthew Moore. And Wade West. Wade was not our salesman but so polite and kind to us as management made us wait the 2 hours before speaking to us as they knew we were waiting to return the vehicle and get ours back. More

i just bought the 2018 lexus gx460 from vandergriff acura,so far i love the car,very good condition ,the sale person is nice and helf full,his name is Anthony Palmer,before that i have shopped around 3 acura,so far i love the car,very good condition ,the sale person is nice and helf full,his name is Anthony Palmer,before that i have shopped around 3 place for the same model car,finally i have picked this one from them,they have good service,good price,and easy deal More

I should have walked away when they messed the numbers up the first few times. Mike personally reached out and asked what they could do to gain my trust and earn my business. I initially thought that was not the first few times. Mike personally reached out and asked what they could do to gain my trust and earn my business. I initially thought that was not sincere but decided to hear them out. I was promised a “we owe” for the alignment. I put the car in the shop after one day of owning the vehicle, it was in the shop for 4 days, I get a call to pick up my vehicle because it is ready, and it still shakes and pulls to the right. I am a single mom and live 35 minutes away. I do NOT feel safe in this vehicle especially when it pertains to my children being in the car with me. At the very least I should be able to do an exchange of vehicle after the crap I’ve gone through with this purchase. Under the laws found in -Sec. 17.46. DECEPTIVE TRADE PRACTICES UNLAWFUL. (a) False, misleading, or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful and are subject to action by the consumer protection division under Sections 17.47, 17.58, 17.60, and 17.61 of this code.- I have found at least 6 reasons this vehicle was an unlawful sale. Do not go to this dealership!!!! Go somewhere else!!! More

Showed up not sure which MDX package I wanted. Lewis Bass took the time to explain and show me the differences between them. He made the whole process easier. Bass took the time to explain and show me the differences between them. He made the whole process easier. More

I research 2019 and 2020 Acura TLX for the last several weeks. We found a 2020 TLX on there site for $26295.00. We were working with Logan Wilson and told him several times that we would be paying cash for weeks. We found a 2020 TLX on there site for $26295.00. We were working with Logan Wilson and told him several times that we would be paying cash for the vehicle. We called last night to Logan to verify they had the vehicle and they did. We went down to the dealership, test drove it, and went inside to pay for the car. Logan then advised us that we could not pay cash for it but had to finance it so they could get the rebates from Acura. We refused and left. I went online today and the same car had a purchase now online option. I clicked thru the screens and it had a total price with tax and license. With the proper online pricing. Lewis Bass from the dealership called me and said the car has tinted windows, nitrogen in the tires and clear coat so the price is more. So last night the price has to be financed and today they want to raise it because of tint and clear coating. They can't get their stories straight!! BTW I bought a new MDX from them 2 years ago but apparently they don't care if your a loyal customer. Horrible way to treat people More

Came in for a test drive and absolutely loved the experience. Didn’t know a whole lot about the Acura brand beforehand, but It’s at the top of my list now. Logan Wilson helped me out and was an absol experience. Didn’t know a whole lot about the Acura brand beforehand, but It’s at the top of my list now. Logan Wilson helped me out and was an absolute pleasure to work with. More

My husband and I were on the search for a car for our teenage daughter who is going to get her license way too soon. ;) Hubby did a lot of research on what would be a safe and reliable car for her. He d teenage daughter who is going to get her license way too soon. ;) Hubby did a lot of research on what would be a safe and reliable car for her. He decided that an Acura TSX would be a great choice. Since it was her first car we were looking at around the $6,000 price point and wanted to pay cash for the car. While looking around online to see what was available in the DFW area we came across one that met all of our check boxes. I called the dealership to see if the car was still available and was connected to Kimberly in Used Car Sales. The car was advertised online for $5,999. Both of us expected to pay the price of the car, TT&L, and any dealership paperwork fees. When we went to test drive the car it appeared to be in good shape and after test driving it we decided to purchase it. That's when the "fun" began. Instead of honoring the price they advertised the vehicle. They had a list of things they wanted us to pay for. They refused to do an inspection on the car prior to offering the car for sale like most dealerships do. They wanted us to pay about $150 for the inspection. The Used Car Manager DEMANDED we purchase a $150 oil change we did not want. They also refused to detail the car unless we pay $200. We have purchased many vehicles and have never encountered such xx. Ultimately we were forced to pay for the oil change and a new tire the car needed for it to be able to pass the state inspection. I can't say for sure if the tire was bad enough to fail the inspection. I wanted to walk away from the whole thing after they started trying to screw us and play games but it was the exact car we had been searching for. Ultimately we refused to pay them $200 to detail it and the $150 for them to inspect the car like they should have done before putting it on the lot for sale. The car did not make it home before it broke down and left us stranded along with our two children. Luckily we have a family friend who picked me up and took me home so that I could get my van. After using jumper cables to "charge" the dead battery the car restarted and made the rest of the journey home. We were stranded on the side of the road with our 2 children. The very next day Kimberly called me before I had a chance to call her. She called to see if we had a good ride home. I told her about the car not even making it home and she brought up the fact we didn't pay for the inspection they should have done prior than placing the car on the lot. I told her I thought it was ridiculous that the xxxx thing didn't even make it to our home and that I would post a review on every review site I could find to warn folks about the "quality" of the used cars they sell. Only after hearing that did Kimberly offer to speak with the same Used Car Manager who had worked the night before. It was like pulling teeth but they finally offered to replace the alternator on their dime. We were lucky enough to be able to charge the battery and make it back out at the dealership. After about 5 days we finally got the car back as it was obviously not a priority to them to make things right. The replacement of the radiator fixed the problem and we haven't had any issues since then with the car. After all this happened I spoke with Kimberly about the fact they refuse to honor the price they list the cars for online and that I only expected to pay for the price of the car, TT&L and whatever little dealer fees they charge for the paperwork. Her response what that the price advertised on their website is only the "starting point" or "minimum price" of the vehicle which makes no sense to me and something we've never even heard of. At this point we refuse to step foot on ANY Vandergriff dealership due to the crap they pull with making the customer pay for stuff they should have done before offering the car for sale. If you notice there are many other poor reviews of this dealership and the fact they sell used cars that are not reliable and try to make the customer responsible for the bill. The very best advice I can give to anyone is RUN AWAY!! More