Vandergriff Acura

First Time Buyer I am a first time buyer, so I wanted to make sure I got the best deal. I went to another Acura dealership in DFW, and thought I got a good deal. I cal I am a first time buyer, so I wanted to make sure I got the best deal. I went to another Acura dealership in DFW, and thought I got a good deal. I called Vandergriff and spoke to Adam and he assured me he would get us the best deal, but also give us the best customer service. He did exactly what he said he would. Now I'm a TLX owner! More

Worked through issues to our Complete Satisfaction We live in a neighboring state but when I found a 2014 RDX at Vandergriff Acura through USAA’s Car Buying Service, Max Coker contacted me promptly and We live in a neighboring state but when I found a 2014 RDX at Vandergriff Acura through USAA’s Car Buying Service, Max Coker contacted me promptly and provided what I needed to make a basic decision before we drove down. He was very helpful and we were very happy with our overall experience. While a couple of issues did arise during the process, Max worked with management (I felt as our advocate) to get everything worked out to our complete satisfaction – and Skyla Rios got us back on the road back home in about 3 hours. Thanks Max & Skyla !!! More

Finally a positive experience!!! I finally had a good experience at a dealership. I brought my car in for an oil change on a Saturday and prepared to be there all day. My simple reque I finally had a good experience at a dealership. I brought my car in for an oil change on a Saturday and prepared to be there all day. My simple request and maintenance visit was treated as just that. Hospitality and professionalism was maintained even though I could tell they were extremely busy that day. I appreciate Veron Shorter giving me the greeting and positive experience I no longer felt existed at dealerships!! More

Acura for life 3 cars in 6 years due to the outstanding work from Steve Morrell. Steve is courteous, honest, fair and very professional. Makes car buying experien 3 cars in 6 years due to the outstanding work from Steve Morrell. Steve is courteous, honest, fair and very professional. Makes car buying experience fun and no hassle. More

Not what I expected After reading countless reviews online before making the hour-long drive, I've had continuous issues with my car that it makes me regret buying it in After reading countless reviews online before making the hour-long drive, I've had continuous issues with my car that it makes me regret buying it in the first place. 2 weeks after my purchase, I went back to get a tire balance, as my TLX would vibrate on and off the highway. Then I had to go back AGAIN to get the steering wheel properly aligned, another balance, and then was told that one of my wheels was slightly bent (they made sure to go out of their way to show me because it was previously there but overlooked during my first initial visit). Did I mention I was waiting for 4 hours with no explanation?! 3 months after that I'm needing to go back AGAIN to get a tire balance. I love my car, but I'm not in love with everything I've experienced with Vandergriff Acura and I regret having gone to this location at all. More

Dont bother going somewhere else for an Acura I've bought several cars here & at other stores and always had a good experience. This time around, recently divorced, with dings on credit I knew g I've bought several cars here & at other stores and always had a good experience. This time around, recently divorced, with dings on credit I knew getting approved would be a challenge. I visited another Acura dealership in FTW first due to their huge selection of pre-owned cars. Quickly realized this was a HUGE mistake... Got in touch with Adam, he got my deal done quick. no BS, no games, even had new tires & rims put on before I took it home. I highly recommend you go see this guy if you need a vehicle. I wasn't there long enough to know who his team was in finance, but shout out to them also. I know my deal was a challenge but I appreciate you guys making it happen! More

24 hours of delight and Weeks of frustration There is no zero star that stands for "We have been robbed." The day of purchase was smooth and went wonderfully... expected as they are cushioning th There is no zero star that stands for "We have been robbed." The day of purchase was smooth and went wonderfully... expected as they are cushioning the bottom line. We are now ready to file a Better Business complaint as the finance side of this deal has been unorganized and horrendous. As we have done for years in the past, I would go in with your own financing or not do business with this dealership. Due to Acura's lack of organization, returning calls and empty promises we have been charged late fees for which we haven't been late. It took them over a month to "overnight" a payoff on previous car and now our credit score will be adversely affected. If you work hard and try to be a good steward, this not the place for you. We were referred by Car Pro. If you are getting that referral I would ask for who else is on the list. We pray that no hard working family has the financial run around that Vandergriff has put us through. More

Service at Vandergriff Acura Excellent Service..First used Shuttle service and it was very prompt. Then Service advisor was very professional and very friendly. Got car serviced o Excellent Service..First used Shuttle service and it was very prompt. Then Service advisor was very professional and very friendly. Got car serviced on time and excellent work done. More