Vandergriff Acura

Deceptive practices I bought a 2016 Acura MDX from this dealer. I want other customers to be aware of deceptive practices at this dealership. 1. Every car at this de I bought a 2016 Acura MDX from this dealer. I want other customers to be aware of deceptive practices at this dealership. 1. Every car at this dealer comes with a dealer option called Skylink. Cost was around $950 which came down several hundred dollars when I declined to buy this option. Neither the sales people nor the finance people told me about Acura link which the car already had and includes the "protection" offered by Skylink. You have to subscribe to Acura link but you have to do that anyway to get other benefits such as traffic information for the Navigation system. Incidentaly, the sales person told me that traffic information does not require any subscription which was a blatant lie. More

Best car buying experienced This is my 5th times buying a new car. I dreaded every time. This time it was easy. I did my research online and talk to couple of friends. I came in This is my 5th times buying a new car. I dreaded every time. This time it was easy. I did my research online and talk to couple of friends. I came in without appointment and ask for Jeff per a friend recommendation. He promptly show us mdx & let us test drive. He gave us a price, we countered back, and sold! No back & forth ...dropping $300 here & there. We wanted DVD & screen for the headrest, he drove us to audio store & got us a good price. On the way there, any concern that I had after reading reviews he was able to address them. He was very patience showing us the navigation and screen that control almost everything in the car. This was an area that consumer felt the navigation/screen was not user friendly but he made it easy to follow. The finance team was great as well. I had a better rate with my credit union. They matched it and then offered some additional cash toward down payment. They really go out of the way to keep a customer. More

Two timing Jeff Jeff was working with us on an Acura RDX. The car was advertised as 'certified', however when we went to test drive the car we were informed we needed Jeff was working with us on an Acura RDX. The car was advertised as 'certified', however when we went to test drive the car we were informed we needed to pay an additional $795 for the cerification. After working around the false advertising we came to an agreement, and Jeff took our deposit to hold the vechicle. To our surprise, shortly after leaving the dealership, we received a text (not a call) from Jeff telling us he sold the car to another party. This man and dealership are slimy! I would highly recommend you avoid Jeff and Vandergriff Acura, or you will be sorry. More

STAY AWAY FROM THIS PLACE! ! I brought my Jaguar in to be purchase. Was given an agreed upon price. A week later they called and said they changed their mind and did not want th ! I brought my Jaguar in to be purchase. Was given an agreed upon price. A week later they called and said they changed their mind and did not want the car. Then offered to buy it for $2000 less than agreed. I went in to pick it up and my dashboard was damaged. They had it marked and tagged to go to auction. It was obvious they thought I would take the low offer. But worst of all they damage to my car makes it $1000 less in value. STAY AWAY FROM THIS PLACE!! More

Treated like a king Going to Vandergriff Acura to get my car service is always a positive experience. They treat you with diginity and respect. I highly recommend them. Going to Vandergriff Acura to get my car service is always a positive experience. They treat you with diginity and respect. I highly recommend them. More

Customer for Life Wes, Jeff, and Zeeshan are the superstars of my car buying experience with Vandergriff Acura. The first night that I walked in, I was introduced to We Wes, Jeff, and Zeeshan are the superstars of my car buying experience with Vandergriff Acura. The first night that I walked in, I was introduced to Wes almost immediately and within about 15 seconds of meeting him and talking to him, I knew I wanted to do business with him. He had been in management for about a week and I see why he got the promotion. The customer service was phenomenal and I felt like the people there were really genuine. When it's time for my next vehicle, they'll see me again! More

Great customer service Loved the experience I had. Yaw Osuwu did everything he could to make sure I went home with my new vehicle. He took great care of my family and I. Loved the experience I had. Yaw Osuwu did everything he could to make sure I went home with my new vehicle. He took great care of my family and I. More

Best salesman I've ever had with a car dealership! Great buying experience. Tom did excellent job, very helpful and courteous. He was very professional and friendly. I will definitely recommend Tom and Great buying experience. Tom did excellent job, very helpful and courteous. He was very professional and friendly. I will definitely recommend Tom and Vandergriff Acura to family and friends. More

Exceptional service Recently changed to this dealership after many years with another.. This First experience provided exceptional service. The problems were handled unde Recently changed to this dealership after many years with another.. This First experience provided exceptional service. The problems were handled under warranty here while the other dealership did not take care of it. More

EXCELLENT EXPERIENCE FROM YOUR SERVICE DEPARTMENT Great place to have your car serviced. The staff was extremely professional and kept me updated on the status of my car. Would recommend to all my fri Great place to have your car serviced. The staff was extremely professional and kept me updated on the status of my car. Would recommend to all my friends and family. More