Vandergriff Acura

Would never recommend this dealer. Tommy the sales person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amoun person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amount and drove back to dealership to fill out paperwork and get car. My wife was filling out the paperwork when Tommy noticed the price was$24,600 Terry in finance said Tommy must have misunderstood and they could not honor the price quoted. We spent over 6 hours driving back and forth to the dealer and did not get a car. Terry is truly a poor finance person that would not honor his employees mistake. I've been in business for over 25 years and would always make it right for a customer, especially if the mistake is on me or my team. Wasted a tank of gas, time to deal with Terry who in my opinion is a worthless manager that I would not hire to take out the trash. Terry. Do the right thing and honor the deal you make. Not worth losing a customer over $1400. You are in management for gods sake! ACT LIKE it Do not waste your time dealing with Vandergrriff Acura in Arlington. They are a rip off! More

Told me was going to give me a great deal on a 27k tx 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles. Boo to you. Have questions. Happy to answer them More

DO NOT BUY A USED CAR FROM THIS DEALERSHIP,THEY TOLD ME THAT THE CAR I BOUGHT HAD A CLEAN CAR FAX. I BOUGHT THE CAR IN MARCH FOR $15,500 WENT TO TRADE VEHICLE IN TODAY FIND OUT THAT THE VEHICLE WAS IN A MA THAT THE CAR I BOUGHT HAD A CLEAN CAR FAX. I BOUGHT THE CAR IN MARCH FOR $15,500 WENT TO TRADE VEHICLE IN TODAY FIND OUT THAT THE VEHICLE WAS IN A MAJOR COLLISION AND IS ONLY WORTH $6,000. I AM A POLICE OFFICER AND WAS IN UNIFORM THE DAY I BOUGHT THE VEHICLE AND THEY STILL LIED ABOUT THE CONDITION OF THE CAR. More

Quoted an internet price in writing. Then when I called to purchase the car, they had made an error and would not stand by the price they quoted! Offered $500 off "the real price" stating that to purchase the car, they had made an error and would not stand by the price they quoted! Offered $500 off "the real price" stating that was below invoice, but that still made them higher than other internet quotes. Understand mistakes can be made, but the lack of concern and integrity was not impressive. Those who display high trust, honor what they say to customers and then adjust internally to correct situations. More

At first Salesperson James Bao seemed knowledgeable and showed good customer service but that soon changed once a deal was met (used car purchase). His inability to answer specific questions concerning the showed good customer service but that soon changed once a deal was met (used car purchase). His inability to answer specific questions concerning the delay in delivering my vehicle spiraled out of control. The finance paper work was completed on the 8/17/11 and come 8/29/11 my vehicle still had not been delivered to me. The vehicle was test driven on the 17th and I noticed it pulled to the left badly and that the (2) rear tires needed to be replaced. So the staff agreed to replace the tires and align the vehicle prior to delivery. For the next 13 days I was consistantly promised the vehicle was ready for pickup but that was nothing but lies and the famous TX 2 Step. I finally got tired of playing phone tag and not having my questions answered I decided to meet with the General Mgr Robert Knowles (on 8/30/11) thinking he would be able to correct the obvious wrongs of his sales staff. Wow was I ever wrong and here is why. The GM is an arrogant pompous idiot who thinks more of himself then he really is. I sat down and tried my best to explain what had taken place since the 17th of Aug, that I was into my financing approximately 14 days, had yet to drive my vehicle home (which was a good thing in the end), that his sales people failed to stay in contact with me concerning the delay in vehicle delivery and his initial reaction to me was that his staff had done nothing wrong (he defended them tooth and nail) and that he was not about to in his words" throw money at customers to buy a car". That if i did not want that car, he would buy it back and sell it and cars like it very easily. Since GM Knowles preferred to buy deals back vs. sell vehicles and complete deals that had been reached, thought nothing of putting the customer first, i decided to grant his wish and the deal was cancelled. The vehicle was originally purchased by me for $18,300 and is now back on his web site with a sales price of $20,000 (9) days later. More

Great customer service, dealership helped me with all my new car needs while not putting me in something I didn't need. Financing was simple and fast! new car needs while not putting me in something I didn't need. Financing was simple and fast! More

The customer service at Vandergriff was exceptional. The entire team was friendly and knowledgable. Steve Morrell was the most courtious sales manager I have dealt with and because of him my wife and I boug entire team was friendly and knowledgable. Steve Morrell was the most courtious sales manager I have dealt with and because of him my wife and I bought our first Acura. We will definately be back to work with his team again. More

Excellence sales experience. Listened to my needs and pointed me in the exact direction I wanted. Helped me get where I wanted to be re: financial terms, and followed up with phone call, email, regular m pointed me in the exact direction I wanted. Helped me get where I wanted to be re: financial terms, and followed up with phone call, email, regular mail, etc. Easy transaction. Second at this dealership. Will return again. More

Eric Blair worked for about a month with me to make sure i knew exactly what i wanted and made himself availible for all of my questions. He worked extremly hard to make sure i stayed in my price range and i knew exactly what i wanted and made himself availible for all of my questions. He worked extremly hard to make sure i stayed in my price range and received the type of vehicle i needed for the addition to my family. I am very pleased with his knowledge of the business and his willingness to serve me as the customer. I have already recommended Eric Blair to people that admire my TL. Ms. Williams was wonderful. You all have taught her well. She tried her best to sale every extra package you offer, in a timely manner. She was friendly and knowlegable even though she is new. Thanks for hiring great employees. As long as I drive a Acura, Vandergriff and Eric Blair will be my dealership and counsultant. Blessings, Yolanda Hanspard More

Very bad and angry manager.Dont go there and try to buy anything... total rip-off!..will pull your credit score more than once and give to 100 lenders to check which will put in your HARD-INQUIRE and guess anything... total rip-off!..will pull your credit score more than once and give to 100 lenders to check which will put in your HARD-INQUIRE and guess what.... your credit score is down because of these people!!!... BAD BAD Experience... More