Vandergriff Acura

The reason for the rating is as follows; I have had my The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in f The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in for maintenance. I will call Vince Knighton for an appointment and he takes care of all the details. More

Eric was absolutely wonderful and did exactly what I wanted with trying to surprise my daughter with a new car. This is the 5th vehicle we have bought from Vandergriff, 2 Hondas and 3 Acuras. We have h wanted with trying to surprise my daughter with a new car. This is the 5th vehicle we have bought from Vandergriff, 2 Hondas and 3 Acuras. We have had great service each and every time. The services being offered with Acura are a SIGNIFICANT factor in our choosing Acura, especially the concierge service. With this level of service, I'm sure we will continue to be a customer. Thank you for providing such a quality vehicle AND dealership! More

It was a great experience. This is my third RL from Vandergriff. I come back because of the great service. Vince is my service specialist and he always goes the extra mile to make certain that my c Vandergriff. I come back because of the great service. Vince is my service specialist and he always goes the extra mile to make certain that my car is in top running order. He takes my phone calles, sets up my appointments and gets me back on the road in record time. I will continue doing business with Vandergriff as long as they continue to employ good people like Vince. More

They were very friendly from the time I entered the dealership. They were respectful of my time and pricing conditions. We had purchased a vehicle at this dealership before and were and are impressed dealership. They were respectful of my time and pricing conditions. We had purchased a vehicle at this dealership before and were and are impressed with their sales and service staff. No hassles - that's what I was looking for. More

I had a superb car buying experience at Vandergriff Acura (in Arlington, TX). I purchased a used 2006 Acura TSX based on an Internet listing. Kornelija Numic was the Vandergriff sales person; she patientl (in Arlington, TX). I purchased a used 2006 Acura TSX based on an Internet listing. Kornelija Numic was the Vandergriff sales person; she patiently answered all my questions and made the experience a pleasure. Frankly, I never thought that I could buy a car from 1300 miles away based solely on dealer pictures and a sales person's description. But in the end everything worked out and the car is even better than I hoped it would be. Additionally, Kornelija arranged for the shipping which was a big benefit for me; the car arrived promptly and in excellent shape. All in all simply superb! More

Arlington Vandegriff Acura has given us, Richard and Janet Lightfoot, incredible service. Everyone has treated us with respect and courtesy. Especially helpful to us are Eric, Eric, and Steve. Vince is Janet Lightfoot, incredible service. Everyone has treated us with respect and courtesy. Especially helpful to us are Eric, Eric, and Steve. Vince is our favorite service person. After buying four Acuras from this dealership, we have been expremely pleased. Our family loves our Acuras and appreciates all the people who have been so friendly! More

When I stepped through the front door of the showroom I knew I was in the right place. The receptionist was very welcoming and had someone with me in just minutes. That someone was Landry!!! Boy am I th knew I was in the right place. The receptionist was very welcoming and had someone with me in just minutes. That someone was Landry!!! Boy am I the blessed. He too was very welcoming and tended to my comfort there in the showroom. Landry is every bit a gentleman and professional. The more we discussed the RDX the more apparent it became that he was an expert on his product. When I asked a question, you can bet he had the answer. Words to describe Landry; professional, trustworthy, kind, expert, and patient. Then there is Eric. What a great guy to do business with. He was very fair in evaluating my trade-in. He too made me feel at home and worked diligently to find the Basque Red RDX that I "just had to have". He found it and promised delivery to me and I was not disappointed. Words to describe Eric; honest and forthright, professional, and knowledgeable. And then there is Amanda. It is hard to put into words just how proficient she was in her responsibility of taking care of our needs. She thoroughly explained all of our options regarding the maintenance and warranty plans. When we went over all the contract I was very impressed with her knowledge of the products she delivered. She made a tedious somewhat mundane task very easy and expedient. Word to describe Amanda; intelligent, professional, and knowledgeable. Landry, Eric and Amanda left no stone unturned in the entire process of purchasing my beautiful red RDX. When I am on I-20 and pass the dealership I wave and ask blessings on every one of them and their "Vandergriff Family". May they be as blessed by me as I have been by them. Landry, Eric and Amanda are without a doubt excellent ambassadors for Vandergriff Acura. Thank you for this opportunity to share my experience with you. Nancy Doerr More

Recently we purchased our 9th Acura from Vandergriff. Vandergriff Acura is by far the best dealership my family has ever done business with. From the moment we stepped in the dealership the first time to Vandergriff Acura is by far the best dealership my family has ever done business with. From the moment we stepped in the dealership the first time to this last purchase we received the utmost respect, courtesy and attention from Steve Morrell. The "car buying process" went quickly, we were not detained all day waiting and going back and forth on price; an extremely smooth process! I thouroughly enjoy taking our cars in to Vandergriff to have routine service. Vince always meets me with a smile and willing to do whatever it takes to make my wait very minimal. Vince makes sure the service is done to Vandergriff's high standards, goes over the needed service with me and when it is completed explains every aspect of their service work. Vince is extremely knowledgable and truthful, I never feel like I have been taken advantage of. My husband and I will never go anywhere else but Vandergriff Acura to purchase our future vehicles. Steve and Vince are two of the many reasons we keep coming back. More

Purchased an MDX for my wife over the internet. Mr. Merrill the Internet Manager gave me a no nonsense price quote which was lower than any other dealer. When we arrived our vehicle was detailed and re Merrill the Internet Manager gave me a no nonsense price quote which was lower than any other dealer. When we arrived our vehicle was detailed and ready. Glenn our sales person was a pleasure to work with. He was very knowledgeable. Customer Service at Vandergriff Acura is superb. More

On Wednesday, April 13, 2010, Bill Chapman, the Used Car Director quoted a price on a car my sixteen year old son found on the web dealership's page via e-mail. The dealership quoted a price $17,999 and ev Director quoted a price on a car my sixteen year old son found on the web dealership's page via e-mail. The dealership quoted a price $17,999 and even offered to honor the price through the weekend. My son and his mother went to the dealership the next day, looked at the car, and agreed to purchase it for $17,999. Then they filled out all the paper work and agreed to take delivery the next day. The dealership stated they would detail the car and have it waiting under the awning for delivery. The next day I called and was told by Bill they had quoted the price to us on a differnt car, having "transposed the stock number" and the new price would be $19,999 or $2,000 higher. When they found this oput was unclear but we received no call, e-mail, or any other communication and were on the way to the dealership. I asked to speak with the GM and was told he was out of town. Bill told me we didn't have a legally binding contract and that there was nothing he could do for me. I agreed and stated " that if we had there wouldn't be a problem but we were talking about what the right thing to do was. As I pressed to speak to the GM, Bill finally offered to sell me the car we had been discussing the whole time at his cost of $18,363. I agreed to the compromise because my son was so excited about his first car, and told him I would be in the next day to take delivery. When we got to the dealership the next day we found out that Bill had sold our car to another party ten minutes after we got off the phone. No phone call, no e-mail, no communication again, although Bill had my contact information. I have never witnessed a more callous or unethical treatment of a customer in my life. More