Vandergriff Acura

My and my wife's experience with Vandergriff was fantastic. I was interested in an Acura TL and knew my budget limitations. I initially called the dealership and was put in touch with Eric Blair, fantastic. I was interested in an Acura TL and knew my budget limitations. I initially called the dealership and was put in touch with Eric Blair, New Car Sales Manager, and, a little to my surprise, we began talking by e-mail. I told him what I was looking for and he quoted me a price that was outside my budget, although not a bad price at all. I responded with the price that I felt would work for me and stated that I fully understood if the car could not be sold at that price. Eric stated that he could do the deal and we moved forward. Two days later, my family and I went to the dealership to handle the necessary paperwork and pick up the car. The process was seamless. The finance manager, Holly, was very nice and very low pressure regarding the various options that were available. Steve, the internet sales manager spent approx. 45 minutes going over the more technical features of the car and was extremely cordial. While most of Eric's work had been done previously by e-mail, he remained very involved and welcoming to the dealership. Landry, another salesman, was also involved in various aspects of the transaction and was extremely cordial and knowledgeable. Finally, I cant say enough good things about Robert Knowles, the General Manager. He, as most GM's are, was heavily involved in the process, but having already secured the purchase price by e-mail, there was no back and forth between the salesman and GM that I was used to when purchasing a car. Mr. Knowles is very courteous and gives the impression that he knows customers have a choice and truly appreciates people who enter his dealership. My experience is that this dealership operates with a high degree of integrity that starts at the top (Mr. Knowles) and flows down. I would not hesitate to do future business with them or recommend anyone to them. More

Everything went smooth. Eric spent alot of time explaining all the options of the MDX and the price was better than the other dealership we visited. Everyone we encountered were polite. The GM intr explaining all the options of the MDX and the price was better than the other dealership we visited. Everyone we encountered were polite. The GM introduced himself and thanked us for the business, he told us he had just been there 2 weeks. I had always heard good things about the Vandergriff dealerships and I concour. More

My review is simple. I knew without doubt what car I wanted and Vandergriff had a trim/color combination I was interested in. I was looking to buy within 48 hours, and didn't have a lot of time to wast wanted and Vandergriff had a trim/color combination I was interested in. I was looking to buy within 48 hours, and didn't have a lot of time to waste. I tried to work with their internet sales mgr, Steve Morrell who offered a slightly above-average price for the car I was interested in, but then didn't call me back. I went to the dealership that night in person to look at the car, and the salesman (filling in for Steve) was extraordinarily enthusiastic and helpful. I told him I wanted to buy the car that night. Now here's the full disclosure: I was in early negotiations with other dealers at that time as well and thought the "right price" was almost $50/mo less than theirs. This is because of a math error in a quote given me by another dealer (he didn't realize some TLs come with performance wheels/tires at extra cost). I asked why there was such a price discrepancy. This is where the trouble began. The general manager stormed out of his office, mumbled a "Hi there" at me with clear disgust on his face, then sat me down to tell me how it was. He opened with "This is my price. You've been given it before [by Steve] and if that doesn't work for you, then you need to go find yourself another dealer." I tried to de-escalate the situation by apologizing for our rocky start and asked him to help me understand the price differences. Again, he would have none of it. He stated flatly "I don't care where they get their numbers. Maybe they work on a different profit structure than I do. You have my price." I had no choice whatsoever - the man, and thus the dealership, had no interest in my business. I walked out. The next day, Steve called me back to ask what had gone wrong the night before. I explained all of the above. He reassured me that this was *not* the Vandergriff experience and promised to call me back after looking into it. I was happy he called and really hoping we could put things back on track, since I still wanted the blue color. It's now a week later. I never heard from them again. It wasn't a problem. The day after this horrible experience, I bought the car from another dealer and had a great experience doing it; it turns out I like black even more than I like blue. Buyer beware - even if you don't see him in person, this is the GM who's setting up your deals. More

Consumer Beware! I sent my parents in on a recomendation after having a fairly OK experiance. They took full advantage of them! I guess I'm more aware but older folks are more likely to be trustung. Watch y after having a fairly OK experiance. They took full advantage of them! I guess I'm more aware but older folks are more likely to be trustung. Watch your backs with these folks!! They convinced my elderly parents to sign up for a 4 year lease!! The payments are higher than if they bought it at 7%! Ripped off and mad... Don't trust these guys!!! Salesman was nice- "finance manager" is out to get the salesman and you-- will attempt anything and everything to slip things into your contract. Happened with me too!! More