Vandergriff Toyota

Just bought my 7th and 8th vehicles! Bianca and Karl are great to work with! Bianca and Karl are great to work with! More

Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examin She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others! More

Worst Experience Ever! - I went to Vandergriff Toyota to look at a specific Certified Pre-Owned vehicle. From the moment I arrived, I made it clear that I wasn't interested - I went to Vandergriff Toyota to look at a specific Certified Pre-Owned vehicle. From the moment I arrived, I made it clear that I wasn't interested in a new car, yet I kept getting pushed toward one instead. It took almost 2 hours just to see the vehicle I had come for. I then spent another 2.5 hours working through the numbers, and after we finally agreed on a deal, they ran my credit. A few minutes later, I was told the vehicle had already been booked for someone else. I couldn't believe it. How do you spend over 4.5 hours with a customer, negotiate a deal, run their credit, and only then realize the car isn't available? It was incredibly frustrating and a complete waste of my time. I spoke with management before leaving and filed a complaint. They apologized and said they would investigate, but that doesn't undo the experience. I've bought several cars over the years, and this was easily the worst dealership experience I've had. I walked away feeling like my time didn't matter. I genuinely can't recommend Vadergriff Toyota based on how I was treated. More

Not a good overall experience what so ever. 2026 Tundra that was used. Several issues with this dealership which I would tell people to not buy form this store. First, they agreed to fill u 2026 Tundra that was used. Several issues with this dealership which I would tell people to not buy form this store. First, they agreed to fill up my gas tank which had 10 miles left on the tank. When they handed me the keys, they had not put a drop of gas and the salesperson said he had to go pay for the gas out of his own pocket for me (true or not that is what he said). Secondly, the following week I noticed the drop down middle cup holder in the rear had stains and something was spilled left. The truck only had 12k miles on it so it looked like they felt like they didn't even have to clean it. Lastly, I had asked the salesperson to secure the items I had left behind for me since I was in a hurry when I left the dealership. I left behind important papers, Meta sunglasses, garage opener and several other things. At least 3 different times I spoke with the salesperson and he said there was nothing in the vehicle. This is the most untrustworthy and unprofessional dealership I have ever been to. I wouldn't buy a bicycle there if I knew what I know now. Save yourself some time and money and go elsewhere, no matter the price. More

Do not recommend purchasing or getting your vehicle serviced here. I bought a certified pre owned vehicle that came with damage. They barely offered assistance and tried to blame me. Had an issue with serviced here. I bought a certified pre owned vehicle that came with damage. They barely offered assistance and tried to blame me. Had an issue with the radio and after a week they said they could not duplicate the problem yet it happened 5 minutes down the road after I picked up my vehicle and plenty of times after. They told me to record the next time it happened to show them. Well I did and when I tried to text my advisor, I found he had blocked me. Poor customer service. Their priority is making money NOT helping the customer. Fyi I purchased extended warranty which they told me was highly recommended for any issues down the road but that’s the so called “help” they provided. More

I had a really great experience working with Bianca Vigue! She made everything incredibly simple, she worked fast and simply took care of business. If you are considering purchasing a vehicle, give Bia Vigue! She made everything incredibly simple, she worked fast and simply took care of business. If you are considering purchasing a vehicle, give Bianca Vigue the opportunity to help you! She’s the best! More

Stolen Cash! !! I visited this location today for car service and, unfortunately, I forgot to leave my wallet in the car. It contained approximately two thousand d !! I visited this location today for car service and, unfortunately, I forgot to leave my wallet in the car. It contained approximately two thousand dollars in cash from work. I can be certain that when i left the car with them for serviced the money in it. However, after they finished with my car, I needed my wallet to pay. So, I went back to the car and retrieved my wallet, only to find that all the money was gone ..I am certain that one of their employees stole it. I have already made a police report and will keep you updated on the situation. I am writing this review to warn anyone who reads it to be cautious of this place. Please do not leave your wallet in your car. Double-check it before you give them your car. I am not blaming anyone since I do not know who stole it, but I am certain that one of their employees is a thief. I’ve reviewed the situation and discovered that this incident occurred to one of the guys, Taylor, last week. He also filed a report about it. I don’t believe this company takes customer complaints seriously, which is why it happened again to me today. More

I will not be returning to this location again. They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a s They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn’t shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing… silence… I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location More

Make sure you know what's required for maintenance for servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 mile servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 miles). Took my vehicle in for a 6-month since it keeps low miles. Service rep stated: 1) according to the system they didn't change my oil and they would be doing an oil change for free today (duh, it's included in my Toyota Care plan), and 2) they're going to do a $29 fuels system clean since he's helping me out with a free oil change today (I declined). Anyway, it sounds to me like this may be a common practice at this Service Center so make sure you know what's included for free already and what's required because it looks like they try to upcharge or upsell to customers they think don't know what's included/required. And you guys owe me a free oil change outside of my warranty since you didn't do it last time. More

teamwork service so bad, oil change service 3h no finish, customer service say 45minute more than customer service say 45minute more than More