Vandergriff Toyota

Do not recommend purchasing or getting your vehicle serviced here. I bought a certified pre owned vehicle that came with damage. They barely offered assistance and tried to blame me. Had an issue with serviced here. I bought a certified pre owned vehicle that came with damage. They barely offered assistance and tried to blame me. Had an issue with the radio and after a week they said they could not duplicate the problem yet it happened 5 minutes down the road after I picked up my vehicle and plenty of times after. They told me to record the next time it happened to show them. Well I did and when I tried to text my advisor, I found he had blocked me. Poor customer service. Their priority is making money NOT helping the customer. Fyi I purchased extended warranty which they told me was highly recommended for any issues down the road but that’s the so called “help” they provided. More

I had a really great experience working with Bianca Vigue! She made everything incredibly simple, she worked fast and simply took care of business. If you are considering purchasing a vehicle, give Bia Vigue! She made everything incredibly simple, she worked fast and simply took care of business. If you are considering purchasing a vehicle, give Bianca Vigue the opportunity to help you! She’s the best! More

Stolen Cash! !! I visited this location today for car service and, unfortunately, I forgot to leave my wallet in the car. It contained approximately two thousand d !! I visited this location today for car service and, unfortunately, I forgot to leave my wallet in the car. It contained approximately two thousand dollars in cash from work. I can be certain that when i left the car with them for serviced the money in it. However, after they finished with my car, I needed my wallet to pay. So, I went back to the car and retrieved my wallet, only to find that all the money was gone ..I am certain that one of their employees stole it. I have already made a police report and will keep you updated on the situation. I am writing this review to warn anyone who reads it to be cautious of this place. Please do not leave your wallet in your car. Double-check it before you give them your car. I am not blaming anyone since I do not know who stole it, but I am certain that one of their employees is a thief. I’ve reviewed the situation and discovered that this incident occurred to one of the guys, Taylor, last week. He also filed a report about it. I don’t believe this company takes customer complaints seriously, which is why it happened again to me today. More

I will not be returning to this location again. They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a s They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn’t shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing… silence… I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location More

Make sure you know what's required for maintenance for servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 mile servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 miles). Took my vehicle in for a 6-month since it keeps low miles. Service rep stated: 1) according to the system they didn't change my oil and they would be doing an oil change for free today (duh, it's included in my Toyota Care plan), and 2) they're going to do a $29 fuels system clean since he's helping me out with a free oil change today (I declined). Anyway, it sounds to me like this may be a common practice at this Service Center so make sure you know what's included for free already and what's required because it looks like they try to upcharge or upsell to customers they think don't know what's included/required. And you guys owe me a free oil change outside of my warranty since you didn't do it last time. More

teamwork service so bad, oil change service 3h no finish, customer service say 45minute more than customer service say 45minute more than More

It took a few tries before I was able to drive home with a vehicle I was satisfied with and more in line with my budget. Bianca Vigue was patient, professional, and did what she could do to get me in a car. a vehicle I was satisfied with and more in line with my budget. Bianca Vigue was patient, professional, and did what she could do to get me in a car. Also, she made sure I had a ride to the dealership and she was nice to talk to. I believe she cares for the people too instead of just getting a sale. Money comes and goes but character weighs more. More

IF YOU WANT TO PAY $5,000 MORE AND GET EMAILED TO DEATH WITH NO FOLLOW UP, Buy here. I tried to purchased an advertised 2026 Toyota Crown but was told I was too low at $41k OTD yet I drove to Killeen and p WITH NO FOLLOW UP, Buy here. I tried to purchased an advertised 2026 Toyota Crown but was told I was too low at $41k OTD yet I drove to Killeen and purchased one with additional Tech Pkg ($3750) for $35 Out the Door? I contacted them on Friday and never got back to me until Monday after 5. When I told Michael Carrasco Internet Manager that I was already driving it at $35 OTD his smart xxx response was "Wwe sold all of ours too" I have purchased over 20 vehicles for friends and family in 4 different states, 5 in TX and Mr. Carrasco was the most difficult to deal with. Do yourself a favor and drive to Killeen! More

Thank you to all the supportive staff there who helped me purchase my new car. I left feeling satisfied, and it was very clear what my payments will be and the protections I have. purchase my new car. I left feeling satisfied, and it was very clear what my payments will be and the protections I have. More

the after sales service is horrible. They make you go around for a simple question without even checking. The staff are unavailable most of the day for any questions. They make you go around for a simple question without even checking. The staff are unavailable most of the day for any questions. More