Vandergriff Toyota

Salesman allowed us to test 3 different cars and was quite courteous. Only issue was not allowing us to get a copy of the deal offered. quite courteous. Only issue was not allowing us to get a copy of the deal offered. More

I had a very bad experience. I went in, curious to see where I was at on a trade in. The numbers, we couldn't get there. The sales mgr and I knew I was too upside down. The sales lady walked away mad beca where I was at on a trade in. The numbers, we couldn't get there. The sales mgr and I knew I was too upside down. The sales lady walked away mad because of that. She was determined I would drive off in a new Tacoma that day. Once I was in a better position, I went back and viewed the selections. I found a truck that interested me. So after the weekend, the sales lady sent me a text to let me know the the truck was still there, so I went back. She was working with a customer but she came and told me she would be with me soon making the statement that we will get you in that truck today and I replied that I wanted to see where I would be on the trade in. She told me to come back when I was really serious about buying because she had a family to support. I WAS serious about purchasing that day. After waiting two hours, I left. I then called to speak with the sales mgr twice and left the messages that I was very interested in a few of the Tacomas. Both times I was told that he would call back. He never did! I figured no telling what the sales lady had told him. She was unprofessional and I found out I am not the only one that noticed that. I've always liked dealing with Vandergriff but that next day I went to Toyota of Plano and bought a Tacoma. More

Very unprofessional establishment. We were asked to return a vehicle after the deal was finalized and a whole week had gone by. The sales personnel stated in order to keep the car we needed to put more return a vehicle after the deal was finalized and a whole week had gone by. The sales personnel stated in order to keep the car we needed to put more money down, 6,000 more on top of the down payment. Furthermore, the finace individual was extremely rude and even stated "why are you arguing with me, it's not going to solve anything" when I try explaining to him my situation. When I asked to speak with the manager he walked into the office and stated "this a**hole wants to talk to you." I aks you this, what professional establishment would ask a person to return a vehicle after a whole week? For your own sake STAY AWAY and shop somewhere else. More

BAD EXPERIENCE I traded in a old car almost a year ago and bought a new one. I get a call and text today from the GM / Owner, Charlie Evans, accusing me of running m I traded in a old car almost a year ago and bought a new one. I get a call and text today from the GM / Owner, Charlie Evans, accusing me of running mu trade-in through the car wash. Upon realizing it wasn't me he refused to apologize and threatened me. Ask yourself this....is this the type of person you want to do business with? More

Almost a good deal I bought online I will not buy from them again. I purchased a 2019 Sienna with about 24k miles. Vehicle is in good shape. But when delivered it only h I bought online I will not buy from them again. I purchased a 2019 Sienna with about 24k miles. Vehicle is in good shape. But when delivered it only had one smart key. Those keys are expensive and there was never any mention of a missing key before the buy. Then I discover it was delivered with a nail in the tire. This leads me to discover that the front tires had very little tread remaining, something I would not notice in their photos. I have replaced the key and tires at my expense. It made the deal not so much a bargain and I could have bought other vehicles just as good with the extra $500 I have spent after 100 miles of driving. More

Myleshea - Pleasant & At Your Service While I love becoming the owner of a new or upgraded vehicle, I normally do not like the process of finding, negotiating and the banter with the sales While I love becoming the owner of a new or upgraded vehicle, I normally do not like the process of finding, negotiating and the banter with the sales personnel. Then along comes Myleshea a pre-owned sales professional at Vandergriff Toyota. Her pleasant smile, sense of humor and non-pushy attitude made our experience so nice and laid back. Thanks Myleshea for helping us get into the vehicle we wanted & for the professional & pleasant experience. Sandy & Mike Posey More

Arturo helped me get in a new car when i need it and lower payments. They showed me everything i wanted to see. Thank you lower payments. They showed me everything i wanted to see. Thank you More

I am extremely impressed by the level of customer service received from my visit to Vandergriff Toyota Service Department. Chris has put together a great team of professionals who truly care about their cust received from my visit to Vandergriff Toyota Service Department. Chris has put together a great team of professionals who truly care about their customers. I have been following Chris for the past 14 years and his leadership style is readily apparent everywhere he goes. I trust his judgment about my vehicle needs. The multi-point inspection uncovered critical safety repairs that were needed. Pricing here is very competitive. I love the "customer first" platform on display here at Vandergriff Toyota. They "talk the talk" and "walk the walk". More

Excellent. Excellent customer service Myleshea and her team went over and beyond to get me my dream vehicle . I will be recommending all my friends to her for their next car. She made the impossible possi team went over and beyond to get me my dream vehicle . I will be recommending all my friends to her for their next car. She made the impossible possible, even when others said no. Learned a lot from her and Alicia from financing about how to handle my fiance's in the future. Thanks ladies I really appreciate you. More

My husband and I had a great experience at Vandergriff Toyota in Arlington, Texas. Terrance and Matt Davis provided us with remarkable service from the moment we walked in the door until the time we left. Toyota in Arlington, Texas. Terrance and Matt Davis provided us with remarkable service from the moment we walked in the door until the time we left. They were very knowledgeable and understanding of our needs and were able to assist us with any questions. They went above and beyond and exceeded our expectations. I would highly recommend Vandergriff Toyota when looking to purchase a vehicle. More