Back

Vandergriff Toyota

Arlington, TX

3.5
1,280 Reviews

1000 Interstate 20 West

Arlington, TX

76017

Directions

By Type

Showing 1,280 reviews

August 01, 2015

A great experience Jackie Martin was my service representative at Vandergriff Toyota. My over all experience with the dealership was great. My experience with Jackie Mar More

by Larry Farmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Martin
Aug 04, 2015 -

Vandergriff Toyota responded

Hello Larry, I am thrilled to hear that you enjoyed Jackie's professionalism and attention to detail. We look forward to seeing you when your vehicle is ready for its next service. Thank you, James Higdon - Service Manager (877) 841-3693.

July 31, 2015

Service Recall I received a recall notice on my 2007 Toyota Sienna Limited van for a shifter solenoid. I called my contact Nancy Goodwin from service at Vandergriff More

by Papageno
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 31, 2015 -

Vandergriff Toyota responded

Hello Papageno, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle recall quick and hassle-free. Vandergriff Toyota strives to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Sincerely, James Higdon - Service Manager (877) 841-3693.

July 31, 2015

service Called Ryan Parker to set up a service date--left message --he called back quickly. Went in for the service date we set--quickly taken care of when I More

by oldlady driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Jul 31, 2015 -

Vandergriff Toyota responded

Hello Driver, Thank you for your valued feedback! I am pleased to hear that Ryan provided you with quick and knowledgeable service on your recent visit. Please let us know if you have any questions. Thank you, James Higdon - Service Manager (877) 841-3693.

July 30, 2015

Good experience at Vandergriff Toyota Floyd Gray took my call yesterday morning. He was very professional and said I could come right in. I had an oil change and tire rotation on my 2011 More

by Peggy B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Gray
Jul 30, 2015 -

Vandergriff Toyota responded

Hello Peggy! Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Sincerely, James Higdon – Service Manager (877) 841-3693

July 30, 2015

Nancy Goodwin was my service representive. Nancy Goodwin is an outstanding and very efficient service agent. She was very efficient and was not pushy. It was going to take about 4 to 6 hours More

by mcdonald,ruthie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 31, 2015 -

Vandergriff Toyota responded

Hello Ruthie, I would like to thank you for taking the time to leave us this positive feedback. We are so delighted to hear that Nancy provided you with such spectacular service! We look forward to seeing when your vehicle is ready for its next service. Thank you, James Higdon - Service Manager (877) 841-3693.

Jul 31, 2015 -

Vandergriff Toyota responded

Hello Driver, Thank you for your valued feedback! I am pleased to hear that Ryan provided you with quick and knowledgeable service on your recent visit. Please let us know if you have any questions. Thank you, James Higdon - Service Manager (877) 841-3693.

July 28, 2015

Outstanding service department On a recent visit to the Vandergriff Toyota service dept, Brett Cox was my service department. I have come to expect great customer service from this More

by Matt3601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Cox
Jul 29, 2015 -

Vandergriff Toyota responded

Hello! Thank you for your time and feedback. To hear that we continually exceed your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled. Yours truly, James Higdon – Service Manager (877) 841-3693

July 27, 2015

Fast Efficient Service I brought my 2009 Tacoma in for warranty headlamp replacement and was in and out in under 2 hours. Nancy Goodwin and the service staff took care of me More

by wayne2646
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 28, 2015 -

Vandergriff Toyota responded

Hello! Thank you for your review of our efficient and timely service department. We are happy to hear that you experience with us was truly exceptional. We will see you soon! Thank you! James Higdon – Service Manager (877) 841-3693

July 26, 2015

excellent service. Thanks Luis Viloria. I took my car for oil change, and Luis Viloria has an excellent customer service. He is honest and friendly. I will recommend him to my friends and fa More

by toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Viloria
Jul 27, 2015 -

Vandergriff Toyota responded

Thank you for taking the time to share your experience. We are pleased to know that our service team, especially Luis, has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. -James Higdon – Service Manager (877) 841-3693

July 25, 2015

Oil change Always great service! Bobby Brett is great with customers and very informative. Thank you for always being knowledgeable and truly caring about your c More

by Mtsylo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin, Bobby Brett
Jul 27, 2015 -

Vandergriff Toyota responded

Hello! Thank you for sharing this review with us. Bobby and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. Regards, James Higdon – Service Manager (877) 841-3693

July 24, 2015

Very satisfied customer Michael Vuong Pham made my buying experience very easy. He and the dealership was willing to work with me. I was not pressured to buy. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Vuong Pham
Jul 27, 2015 -

Vandergriff Toyota responded

A low-pressure environment is a good purchasing environment. We are pleased that we could create a positive environment for your purchase! Enjoy your new car! Sincerely, David Strawn – General Sales Manager (877) 880-5657

...
100
...