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Vandergriff Toyota

Arlington, TX

3.4
1,286 Reviews
What really makes Vandergriff Toyota different is how we treat our customers, both before and after the sale. We're all about relationship building here - that's the key. Still, in the end, it all comes down to customer service. Please feel free to use our online form to request more information or give us a call. Whether online or in person, our expert staff are ready and willing to help you. So go ahead and ask a question or two -as many as you'd like! After all, we're here for you.
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1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,286 reviews

June 09, 2015

Nancy Goodwin is OUTSTANDING!! I can't say enough good things about Nancy Goodwin. She went out of her way to make sure I was taken care of while my truck was in the shop for repair More

by chunt69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 16, 2015 -

Vandergriff Toyota responded

Hello chunt69, Thank you for taking the time to leave your feedback. We are so thrilled to hear that Nancy has taken such great care of you and your vehicle. Please let us know when your truck is ready for its next service. Thank you, James Higdon - Service Manager (877) 841-3693.

June 08, 2015

Great Place Excellent Customer Service. Every experience with Vandergriff Toyota is very pleasant. We will never go anywhere else to buy or service our cars. E More

by C&B Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 16, 2015 -

Vandergriff Toyota responded

Hello C&B Harris, we are thrilled to hear that you enjoy every aspect of our dealership. We look forward to seeing you on your next visit! Thank you, David Strawn - General Sales Manager (877) 880-5657.

June 08, 2015

Excellent Customer Service Nancy, by mistake, became my Advisor of Choice. Now I would have no other. Her customer service and people skills are excellent. Thank you Nancy. More

by RetiredGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 16, 2015 -

Vandergriff Toyota responded

Hello RetiredGuy, We are glad to hear that Nancy has won you over with her exceptional customer service. We look forward to seeing you when your vehicle is ready for its next service. Thank you, James Higdon - Service Manager (877) 841-3693.

June 07, 2015

Bought certified 2013 RAV4 We are happy with the RAV4 on how it handles, but when we bought it it was raining out. We trusted the fact that it was certified. The next day we rea More

by Janet123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Cook
Jun 19, 2015 -

Vandergriff Toyota responded

Hello Janet, Vandergriff Toyota has always made customer satisfaction our top priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, David Strawn - General Sales Manager (877) 880-5657.

June 07, 2015

Customer Service Great Customer Service. Nancy Goodwin has bent over backwards to help us to get all of our cars fixed. This is exactly why we keep coming back. More

by markail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 12, 2015 -

Vandergriff Toyota responded

Hello markail1, I am glad to hear that Nancy's awesome customer service is what keeps you coming back. We look forward to seeing you when your vehicle is ready for its next service. Sincerely, James Higdon - Service Manager (877) 841-3693.

June 07, 2015

Customer Service Great Customer Service. Nancy Goodwin has bent over backwards to help us to get our new car fixed. We had not purchased a new car since 1999 and dec More

by clocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 12, 2015 -

Vandergriff Toyota responded

Hello clocks, Thank you for your very kind review. We are pleased to hear that Nancy was able to help you with your new Sienna and keep you comfortable while you waited. We look forward to seeing you again when your Sienna is ready for its next service. Sincerely, James Higdon - Service Manager (877) 841-3693.

June 06, 2015

Juan came across very truthful and sincere! I will be back ! It was my last Toyota Peace of Mind before it ended. Juan was very sincere and I will be back even though pricing a little more. More

by olmsted77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gutierrez
Jun 12, 2015 -

Vandergriff Toyota responded

Hello olmsted77, I am glad to hear that Juan was able to help show you the value in having your car serviced at the dealership. We look forward to seeing you again when your vehicle is ready for its next service. Feel free to call us with any questions or concerns in the meantime. Sincerely, James Higdon - Service Manager (877) 841-3693.

June 06, 2015

Great Dealer We have bought five new cars at Vandergriff and have been pleased with each transaction. The sales people are knowledgeable and the prices are general More

by sswellborn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Sabetrasekh
Jun 12, 2015 -

Vandergriff Toyota responded

Hello sswellborn, Thank you very much for sharing your experience with us and your continued loyalty to our dealership. It is great to hear that you've found value in our dealership, and we appreciate your repeat business. We look forward to seeing you next time you stop by! Sincerely, David Strawn - General Sales Manager (877) 880-5657.

June 06, 2015

Good experience Buying my car was a relatively pleasant experience for me. James Parcus was most helpful and informative. This is my 2nd Avalon, and also the 2nd ca More

by jberggren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Parcus
Jun 12, 2015 -

Vandergriff Toyota responded

Hello jberggren, congratulations on your new avalon, and thank you for sharing this great review with us. We are grateful for your kind words and happy we could help. When the time comes for service, give our service team a call. You will not be disappointed! Sincerely, David Strawn - General Sales Manager (877) 880-5657.

June 05, 2015

fantastic service Nancy always makes the customer feel comfortable and bart of the family. Her knowledge of the car requirements is amazing. Customer satisfaction is More

by Angchief retired
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jun 05, 2015 -

Vandergriff Toyota responded

Hello Angchief, Thank you for your very kind review. We are delighted to hear that your experiences with Nancy have been so positive and you are totally confident in her expertise and service. We look forward to seeing you again when it's time for your vehicle’s next service. Sincerely, James Higdon - Service Manager (877) 841-3693.

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