Vandergriff Toyota

I bought my 2010 Camry there and drove it for a year. They called me and offered to trade me out of my 2010 and get me into a 2011 for a lower rate and payment. Had to do it. Thank guys! They called me and offered to trade me out of my 2010 and get me into a 2011 for a lower rate and payment. Had to do it. Thank guys! More

If I could rate it with 0 stars I would. The worst buying and customer service experience I have ever had. The best part of the transaction? The fact that Mr. Whitlock finally agreed to take the car back and customer service experience I have ever had. The best part of the transaction? The fact that Mr. Whitlock finally agreed to take the car back today, and give me my trade in back. Somehow, I was WELL informed that one of their finance people was the original owner; who bought and serviced the vehicle at Vandergriff. All of that information checks out on the Carfax."What doesn't show on the Carfax?", you ask? Oh yeah, the fact that the vehicle had been in a major collision. Guess he (previous owner/Vandergriff Employee) didn't believe he had the obligation to disclose to the dealership that employs him that the car had $3000 worth of damage from the collision that "never took place" according to Mr. Ashford and Mr. Cook--two sales managers that I only wish no one else has to deal with. Here's the kicker--the vehicle was missing the Energy Absorber in the front bumper. AND--the Reinforcement Bar needed to be replaced. Both of which are safety issues, and can greatly compromise the functionality of the air bag system. So, my only hope for you is that if you choose to purchase a vehicle from these people--that you have it inspected before you sign the dotted line, by a 3rd party. Don't think that just because it is a major Toyota dealership you can trust the quality of the vehicle you are going to purchase. Also--after my 180 mile trek home, I began my search on Auto Trader for the perfect Prius--to my surprise Vandergriff has it listed for sale again!!! (just a hint...it's a black one...2010...) They may not disclose the fact that the vehicle was in a major collision, and it won't show on Carfax, but I am here to save you from making the same mistake I did. Mr. Whitlock, thanks for taking the car back, and for giving me back my trade. For all the rest of you...there is a special place in the world for people like you. More

Chris Nyakundi was friendly and very professional. Even answered some questions I forgot to ask. He handled the entire transaction in an efficient, straightforward manner. Thanks to Scott in the service answered some questions I forgot to ask. He handled the entire transaction in an efficient, straightforward manner. Thanks to Scott in the service department for recommending Chris. I have always had good service experiences when dealing with Scott in the past and felt confident asking for his recommendation. Radonna explained the whole process very well. It was more like a visit than a business transaction. Even got my picture taken for promotional purposes. I have forgotten the name of the guy that handled the finances. He did not use any pressure, but I was convinced to buy the extended warranty for the first time in my life. His explanation made it seem like a good option. I'm very happy with my new Tacoma and with all aspects of the sales process. This is my second vehicle purchase from Vandergriff Toyota and they will be the first consideration for any vehicles I might buy in future. More

I got there on a Saturday evening, and as I was going to buy my 1st car :) I totally forgot my cellphone and wallet at home! They worked smoothly and with gentleness, been flexible to my needs and asking as buy my 1st car :) I totally forgot my cellphone and wallet at home! They worked smoothly and with gentleness, been flexible to my needs and asking as many questions as they could to make sure I wanted to buy that specific car. At the end it got a bit longer, because of the final insurance questions, but they were very friendly. It also was the cheapest price in DFW, as I visited 3 other TOYOTA dealers and non came closer to (all asked more than $1000 extra for the same car) Nick's offer. I was his 4th sale of that Saturday, so I guess he has the ability to work patietly with his costumes' needs. More

the salseman are not very trueful and this is not the first time I am hearig this. Bate and Switch Sales is their moto. Bad business. They are all about the money and don't care if the customer is happy first time I am hearig this. Bate and Switch Sales is their moto. Bad business. They are all about the money and don't care if the customer is happy or not. I am going to have a hire an attorney. They are not very professional. the hold dealership does nothing for the Vandergriff name. He was a great man but they are very cheap and dont care about no one but them selfs. I will tell everyone I know to not go to this dealership for a car, I am also contacting the BBB. This is a sleazy operation. I will tell everyone I know " Don't go to this dealership for a car,they are liers and use bate and switch. I have been a Toyota owner for 11 years, I dont understand how they are being able to use the Toyota name ? More

The sales person has very informative. In fact he was very blunt about prices/discounts. At first I thought he was pulling some sales ticks when he told me the Base Camry was sold but he showed me how it very blunt about prices/discounts. At first I thought he was pulling some sales ticks when he told me the Base Camry was sold but he showed me how it was unavailable in the system. From the very beginning he told me what discount I will get. He was informative about what makes the Toyota Camry much better than the competition. WHAT I DIDN'T LIKE ABOUT THE DEALERSHIP is that they advertised a 5K off MSRP but all of their cars had an after market dealer additions (About 1K) that I didn't care for and those additions offset the advertised discount. I think they should have been more transparent about the details of the sale. More

I was really impressed with the level of service I received from the very start. Everyone was very professional, but at the same time, very down to earth. Even when I returned to have my license plate received from the very start. Everyone was very professional, but at the same time, very down to earth. Even when I returned to have my license plates put on the car, everyone was very nice. Its obvious they have a good customer service training plan in place. More

Ray was a real joy to work with. Very kind and considerate of my time. The process of buying a car can be very lenghthy some times. He knew that my time was valuable and was on the ball to get t considerate of my time. The process of buying a car can be very lenghthy some times. He knew that my time was valuable and was on the ball to get things done for me....and done right! I had purchased my previous vehicle from Vandergriff Toyota and recommend them to all my friends and co-workers. Great Job Ray!!! More

To whom it may concern, On Monday July 26, I began To whom it may concern, On Monday July 26, I began working with KC DeMinds to find and purchase a 2010 RAV 4 Limited with V6, Window tint, Floor mats To whom it may concern, On Monday July 26, I began working with KC DeMinds to find and purchase a 2010 RAV 4 Limited with V6, Window tint, Floor mats, Navigation package, Tow prep package, Blizzard pearl exterior, Ash interior, and a Trailer hitch with wiring. On Tuesday afternoon, KC called me and informed me that he had found the vehicle I requested, and we agreed to a drive out price of $31,500 (T, T, & L included). I agreed to stop by on Wednesday and pay a deposit and the vehicle was to be delivered on Thursday July 29. On Wednesday, KC informed me that the RAV 4 had arrived. When I asked about the trailer hitch installation status, KC stated that it was being taken care of. When I arrived Wednesday at 6:30 p.m. I met KC and he showed me a RAV 4 without the trailer hitch. KC stated that I would receive a check for $365 to use at a local trailer hitch shop. When I sat down with KC, he presented me with a price quote of $31,700(drive out) and asked me to consider paying more than we had agreed ($31,500 drive out). I did reluctantly agree to $31,600 drive out with the stipulation that KC would have the trailer hitch installed at the local hitch shop on Thursday, and I would return on Thursday to pay for the vehicle once it was in the originally agreed upon condition. I met with Joseph at 8:30 p.m. and went through all the paperwork and I signed all of the relevant materials. Before signing, Joseph called in Sean to give me a written guarantee about trailer hitch installation and he agreed to drop the price down to the original agreement of $31,500 drive out. On Thursday July 29, KC called and informed me that "they" wanted to back out of the deal. KC (and later Sean) informed me that acid from the VIN etching process was left on the windows and had ruined all of the windows. Sean stated he would not sell me that vehicle and that he was not sure what he would do with it. Sean did say that he would try to find me another vehicle but he did not sound very hopeful. Sean indicated that the vehicle is insured but did not offer to have the windows fixed by insurance and then complete our transaction. He did emphasize that he would not sell me the RAV 4 with the ruined windows. Now, I have signed paperwork, no RAV 4, $31,500 cash, and no confidence in Sean looking for or finding a RAV 4 with the specifications that had previously been agreed to. The whole thing sounds fishy. Is this how Vandergriff treats all of its potential customers? Does Vandergriff always quote one price then raise it at the last second? Does Vandergriff make a habit of stating that a vehicle is ready (the trailer hitch is being installed) and then offering to give a client a check instead of presenting the client a fully prepared RAV 4 as agreed upon? Does Vandergriff stand behind its agreements? Thank you for consideration, Brad Herrington More