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Vandergriff Toyota
Arlington, TX
1,287 Reviews
What really makes Vandergriff Toyota different is how we treat our customers, both before and after the sale. We're all about relationship building here - that's the key. Still, in the end, it all comes down to customer service. Please feel free to use our online form to request more information or give us a call. Whether online or in person, our expert staff are ready and willing to help you. So go ahead and ask a question or two -as many as you'd like! After all, we're here for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,287 reviews
October 20, 2010
The sales person has very informative. In fact he was very blunt about prices/discounts. At first I thought he was pulling some sales ticks when he told me the Base Camry was sold but he showed me how it very blunt about prices/discounts. At first I thought he was pulling some sales ticks when he told me the Base Camry was sold but he showed me how it was unavailable in the system. From the very beginning he told me what discount I will get. He was informative about what makes the Toyota Camry much better than the competition. WHAT I DIDN'T LIKE ABOUT THE DEALERSHIP is that they advertised a 5K off MSRP but all of their cars had an after market dealer additions (About 1K) that I didn't care for and those additions offset the advertised discount. I think they should have been more transparent about the details of the sale. More
by husamazma
Employees Worked With
John Goeli
October 17, 2010
I was really impressed with the level of service I received from the very start. Everyone was very professional, but at the same time, very down to earth. Even when I returned to have my license plate received from the very start. Everyone was very professional, but at the same time, very down to earth. Even when I returned to have my license plates put on the car, everyone was very nice. Its obvious they have a good customer service training plan in place. More
by Tomboggs
Employees Worked With
Nick
October 06, 2010
Ray was a real joy to work with. Very kind and considerate of my time. The process of buying a car can be very lenghthy some times. He knew that my time was valuable and was on the ball to get t considerate of my time. The process of buying a car can be very lenghthy some times. He knew that my time was valuable and was on the ball to get things done for me....and done right! I had purchased my previous vehicle from Vandergriff Toyota and recommend them to all my friends and co-workers. Great Job Ray!!! More
by Ellen Jacobi
Employees Worked With
Ray Evans
July 30, 2010
To whom it may concern, On Monday July 26, I began To whom it may concern, On Monday July 26, I began working with KC DeMinds to find and purchase a 2010 RAV 4 Limited with V6, Window tint, Floor mats To whom it may concern, On Monday July 26, I began working with KC DeMinds to find and purchase a 2010 RAV 4 Limited with V6, Window tint, Floor mats, Navigation package, Tow prep package, Blizzard pearl exterior, Ash interior, and a Trailer hitch with wiring. On Tuesday afternoon, KC called me and informed me that he had found the vehicle I requested, and we agreed to a drive out price of $31,500 (T, T, & L included). I agreed to stop by on Wednesday and pay a deposit and the vehicle was to be delivered on Thursday July 29. On Wednesday, KC informed me that the RAV 4 had arrived. When I asked about the trailer hitch installation status, KC stated that it was being taken care of. When I arrived Wednesday at 6:30 p.m. I met KC and he showed me a RAV 4 without the trailer hitch. KC stated that I would receive a check for $365 to use at a local trailer hitch shop. When I sat down with KC, he presented me with a price quote of $31,700(drive out) and asked me to consider paying more than we had agreed ($31,500 drive out). I did reluctantly agree to $31,600 drive out with the stipulation that KC would have the trailer hitch installed at the local hitch shop on Thursday, and I would return on Thursday to pay for the vehicle once it was in the originally agreed upon condition. I met with Joseph at 8:30 p.m. and went through all the paperwork and I signed all of the relevant materials. Before signing, Joseph called in Sean to give me a written guarantee about trailer hitch installation and he agreed to drop the price down to the original agreement of $31,500 drive out. On Thursday July 29, KC called and informed me that "they" wanted to back out of the deal. KC (and later Sean) informed me that acid from the VIN etching process was left on the windows and had ruined all of the windows. Sean stated he would not sell me that vehicle and that he was not sure what he would do with it. Sean did say that he would try to find me another vehicle but he did not sound very hopeful. Sean indicated that the vehicle is insured but did not offer to have the windows fixed by insurance and then complete our transaction. He did emphasize that he would not sell me the RAV 4 with the ruined windows. Now, I have signed paperwork, no RAV 4, $31,500 cash, and no confidence in Sean looking for or finding a RAV 4 with the specifications that had previously been agreed to. The whole thing sounds fishy. Is this how Vandergriff treats all of its potential customers? Does Vandergriff always quote one price then raise it at the last second? Does Vandergriff make a habit of stating that a vehicle is ready (the trailer hitch is being installed) and then offering to give a client a check instead of presenting the client a fully prepared RAV 4 as agreed upon? Does Vandergriff stand behind its agreements? Thank you for consideration, Brad Herrington More
by BradHerrington
Employees Worked With
KC, Sean, Joseph
July 13, 2010
As a single female your always a bit apprehensive about going through the whole buying a new car senario. This is the second vehicle I have bought from this dealership and both times I have had great a exp going through the whole buying a new car senario. This is the second vehicle I have bought from this dealership and both times I have had great a experience. Nick showed me what I was looking for and answered all my questions. There was no pressure and it was quick and easy. The staff is very friendly and when I would bring my other vehicle in for maintenance the service has always been terrific. Love this dealership and will buy my next one here. More
by 100dogs
Employees Worked With
Nick Kaba
June 16, 2010
Because we had phoned earlier to ask about a particular vehicle, K.C. met us at the door and brought the car for us to test drive. He pointed out features but didn't ask any questions during the drive. T vehicle, K.C. met us at the door and brought the car for us to test drive. He pointed out features but didn't ask any questions during the drive. There was never any pressure to buy, but when we indicated we were interested, K.C. went right to work taking required information and negotiating our trade-in value. The financial representative was quick and thorough and took "no" for an answer the first time if he suggested a service we didn't want. The dealership was extremely clean and all the employees were friendly. I would definitely recommend Vandergriff Toyota to anyone, and I will be back to buy my next car in a few years. More
by DEBBIMOR
Employees Worked With
2
May 11, 2010
This was my third purchase from Vandergriff and the sales and finance staff is the reason I stay loyal to them. They never act like your "typical" car dealer, they really do care about their customers.. Than and finance staff is the reason I stay loyal to them. They never act like your "typical" car dealer, they really do care about their customers.. Thank You Vandergriff Toyota for a great job time and time again!! More
by tlee355
Employees Worked With
Shannon Ashford
May 10, 2010
Took my car in for service and was greeted in the waiting area by Shannon Ashford the general sales manager. He showed me toyotas new programs which would give me 0% instead of the 8% that i was paying. Nick area by Shannon Ashford the general sales manager. He showed me toyotas new programs which would give me 0% instead of the 8% that i was paying. Nick Kaba found the perfect vehicle and now i have a new camry with a $60 lower monthly payment. thanks More
by dkfandi
Employees Worked With
NICK KABA, SHANNON ASHFORD
May 10, 2010
Always have had nothing but great buying experience with this dealership. Always friendly and very professional. The sales staff and salespeople always were very helpful in making sure that all questions this dealership. Always friendly and very professional. The sales staff and salespeople always were very helpful in making sure that all questions were answered. Their customer service department has to be one the best in all of the Toyota dealerships. More
by Brandon Veazey
Employees Worked With
John Gollie and Lee Perrin
May 10, 2010
This dealership has the best customer service which always goes out of their way to help you. The quality is excellent and everyone is very friendly. Everytime my family and I have a great experience always goes out of their way to help you. The quality is excellent and everyone is very friendly. Everytime my family and I have a great experience and they have very competitive prices. Top of line when it comes to taking care of their customers. More
by Brandon Veazey
Employees Worked With
4
