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Vandergriff Toyota

Arlington, TX

3.5
1,285 Reviews
What really makes Vandergriff Toyota different is how we treat our customers, both before and after the sale. We're all about relationship building here - that's the key. Still, in the end, it all comes down to customer service. Please feel free to use our online form to request more information or give us a call. Whether online or in person, our expert staff are ready and willing to help you. So go ahead and ask a question or two -as many as you'd like! After all, we're here for you.
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1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,285 reviews

March 15, 2023

The part for my 2022 Tundra have been on order for over 1 year. Brand new truck never have worked correctly. Dealer never call with any updates. Every time I am there for service they blame Toyota. However, More

by Benard Hall
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Reyes
Mar 22, 2023 -

Vandergriff Toyota responded

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.

Mar 22, 2023 -

Benard Hall responded

Thanks for responding. However, I will not be trying to contact Mike as I have did that before and his calls are screened as if he don’t want to talk to any customers. I am your customer and have been a Vandergriff customer for over 20 years and must say Toyota is the only Vandergriff dealership that I have had issues with. If Mike Book honestly want to help solve this issue and speak to me he knows how to reach me. I have been in his office before already about this issue. You all have all of my contact information. Thanks for taking time to respond to my concern and putting the issues back on me. Not sure what you all call customer service but this is not it.

March 14, 2023

Bought a sequioa 2023 and has mas issues including infotainment and warranties not issued - called many times including trying to reach the GM and no reaponse. Never buy from them again they dont real More

by anantsingh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Garza
Mar 22, 2023 -

Vandergriff Toyota responded

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.

February 18, 2023

Eli Hall. All I can say is THANK YOU. ELI, the sales person was GREAT. THE ENTIRE TEAM. I was in a situation and they really helped me. They are a blessi More

by Tamsin Wade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Hall and another finance person. I forgot her name. , Charlie Evans, Ahmed Shahin
Feb 22, 2023 -

Vandergriff Toyota responded

Thank you for your five-star review!

August 19, 2022

I bought a Jeep in June. When I drive off the lot my abs & traction control light came on. Called my salesman right away. He said we will take care of it. Made multiple attem More

by misty.edwards
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wynn & Shack
Aug 24, 2022 -

Vandergriff Toyota responded

Thanks for the feedback, we sincerely apologize for the situation as we do perform many inspections on the vehicles before we sell them. We'd be happy to speak further about the situation and find a solution, at your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com

May 23, 2022

I only deal with Mr. C’sean Johnson when it comes to servicing my vehicle. He is honest and has a lot of integrity. More

by trpeters68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnson, C’sean
May 23, 2022 -

trpeters68 responded

trpeters68 I only deal with Mr. C’sean Johnson when it comes to servicing my vehicle. He is honest and has a lot of integrity.

May 24, 2022 -

Vandergriff Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 19, 2022

Vandergrift Toyota was my dealership of choice because I heard they had a really service department after the sell. What I got was C'ean Johnson and I have praise his willingness to go up and beyond to mak More

by Mogul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C'ean Johnson
May 20, 2022 -

Vandergriff Toyota responded

Thank you for your positive review!

May 19, 2022

Tyler in the service department was thorough, helpful, fast, and courteous. Our vehicle was in and out, just as promised. Thank you. More

by James.dare88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 20, 2022 -

Vandergriff Toyota responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 19, 2022

C’ean Johnson is always very helpful. He makes sure that my car is serviced quickly and efficiently. More

by Jamilyn213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
May 20, 2022 -

Vandergriff Toyota responded

Thank you for your positive feedback, from all of us here at Vandergriff Toyota!

May 19, 2022

C'Sean Johnson is an excellent service advisor. He's very knowledgeable and courteous with his customer service. I appreciate him when it comes to serving my hybrid Camry. More

by Doublerj12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C'Sean Johnson
May 20, 2022 -

Vandergriff Toyota responded

Thank you for your positive feedback!

May 18, 2022

C’ean assisted me with 3 of our family Toyotas recently and did an excellent job. I just walked-in one day and he was courteous, was very detailed with answering my questions and very knowledgeable. After More

by VSFRANKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
May 19, 2022 -

Vandergriff Toyota responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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