Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Toyota
Arlington, TX
1,280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,280 reviews
October 13, 2015
got it fix Bob Brett is always there to help. He is amazing! Keep up the good work!He is making sure that he will help you to the best he can. Bob Brett is always there to help. He is amazing! Keep up the good work!He is making sure that he will help you to the best he can. More
by rey682
Employees Worked With
Bobby Brett
October 12, 2015
Great Service Ryan was quick to let me know the issue and when and how it would be fixed. Always professional and with a pleasant disposition I look for Ryan when Ryan was quick to let me know the issue and when and how it would be fixed. Always professional and with a pleasant disposition I look for Ryan when I needed any service at Vandergriff. Thanks again Ryan More
by Greg17
Employees Worked With
Ryan Parker
October 11, 2015
Very professional dealership, sales staff and managers! I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleas I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleased with Vandergriff Toyota and John Gollie. Also, I am very impressed with the staff and management of Vandergriff Toyota overall. I highly recommend Vandergriff Toyota. I'm really enjoying my new Toyota! More
by GoCowboys1
Employees Worked With
John Gollie
October 10, 2015
No customer service, you're just a sale to them When I was rear ended recently, I had only 5 days to buy another car before I had to turn in the insurance company's rental. I panicked and bought the When I was rear ended recently, I had only 5 days to buy another car before I had to turn in the insurance company's rental. I panicked and bought the first car I test drove, a 2002 RAV 4 from Vandergriff Toyota with only 65,000 miles on it. I thought it was a good buy despite the car's age. I paid $7,500 incl TTL. Yep, it had problems from the very beginning. I heard a grinding noise and took it to Service King. They said it had been in a major wreck (wreck not listed on the car fax) and the wheels needed alignment. The fender lining was loose and was rubbing on the front tire. The car, being only a few days off the lot, was of course not under any warranty. I called Vandergriff and they wanted to charge me $114 for parts only to replace it. I didn't want to know the labor costs. Over the next few days the transmission started acting funny and when the engine light came on, I took the car to Auto Zone. The diagnostic said it was a transmission part that had been a part of a Toyota recall. I didn't drive the car for days, relying on my daughter to take me to and from work. Basically when I accelerated, the gears switched to neutral. I finally hobbled to the dealership and they refused to fix anything for free. The recall had run out in 2012 and Vandergriff wanted to charge me between $1,000-$3,000 to fix it, making a 13-year old car cost me over $10,000. I refused and asked if I could trade it in for another car. The salesman, Glenn Byrd, wouldn't quote me a trade in value on this car I had for only 2 weeks. He said he had to "ask his manager." I waited and waited at the dealership, texting the now absent Glenn the whole time. I got to the dealership at 9 that morning and left at 1:30, after 4 1/2 hours of waiting. I went to another dealership and traded my two-week old $7,000 RAV 4 in . . . for $3,500. The sales manager at the new dealership said he wasn't even considering all the problems that car had, and that $3,500 was as high of a value that he could go. So basically I paid double at Vandergriff what the car was worth. Nice. It was only two weeks off the sales lot and I had driven it less than 100 miles. And Vandergriff wouldn't help me at all. The worst thing is that late that same night, after waiting 4 1/2 hours earlier in the day, Glenn called me and said he had other customers and that's why he couldn't take care of me. He said "I should've let them help me but now it's too late ... I jumped the gun." (Since I went to a different dealership). If he would've been truthful from the beginning and agreed that he sold me a lemon for twice the price and didn't have the time or desire to help me, at least he would be honest. Good luck if you decide to buy from these people. They have NO customer service from sales to the service department. You're just a number to them. More
by UnhappyWith2002
Employees Worked With
Service manager, Glenn Byrd
October 09, 2015
Easy to lease or buy a car In my experience, it was so easy to communicate with the guys at Vandergriff Toyota to lease or buy a car,specially if you work with David Sabetrasekh In my experience, it was so easy to communicate with the guys at Vandergriff Toyota to lease or buy a car,specially if you work with David Sabetrasekh. He makes it easier for you and helps you to get the best deal. It is really a customer oriented dealership. More
by Maryam
Employees Worked With
David Sabetrasekh
October 09, 2015
Fast, efficient, courteous, and friendly. Nancy Goodwin in the service department at Vandergriff Toyota has always given me a pleasant experience when my Toyota Van or Prius C needs oil change Nancy Goodwin in the service department at Vandergriff Toyota has always given me a pleasant experience when my Toyota Van or Prius C needs oil changes, inspections, warranty service, or routine preventative service. She is always following up with any questions I may have, such as, any callbacks on my vehicles. Everyone needs a Nancy Goodwin for their sound mind of vehicle performance, Thank you Nancy, and Vandergriff Toyota for your "Outstanding Performance" - Edwin Wells. More
by Papageno
Employees Worked With
Nancy Goodwin
October 08, 2015
Great service. I love not needing to wait a long time for regular maintenance. With the great customer service I received from Ryan, I will continue to bring my car I love not needing to wait a long time for regular maintenance. With the great customer service I received from Ryan, I will continue to bring my car for in service. More
by Laurie
Employees Worked With
Ryan Parker
October 06, 2015
Great customer service when I called. I called on a truck that I was looking at; however, it was already sold. Marcel was very helpful and returned my call a week later when they had somet I called on a truck that I was looking at; however, it was already sold. Marcel was very helpful and returned my call a week later when they had something come in that was close to what I was looking to purchase. I had already purchased another vehicle, but I found this dealership quite helpful. More
by Houston623
Employees Worked With
Marcel
October 04, 2015
Disappointing Service We took our 2007 Prius in to have the ECM (Electronic Control Module) reset since we were informed by another auto repair place that Toyota had issued We took our 2007 Prius in to have the ECM (Electronic Control Module) reset since we were informed by another auto repair place that Toyota had issued a bulletin saying that after 80,000 miles the ECM on the '07 Prius' needed to be reset. We already had the engine diagnostics run at the other repair place and they said it was throwing inaccurate codes and this is why it needed to be reset. We dropped off the car with Vandergriff and I spoke service manager Brett Cox and he told me they would reset the ECM for a cost of $124. About an hour later I got a call from the tech working on the car and he said basically "I just ran the diagnostics and it is showing a code for hybrid water pump so I can do that repair work for $350." I told him we already had run the diagnostics at another repair place and it was throwing inaccurate codes and what I would like him to do was reset the ECM. He said that he did not know of any such procedure. He said there was no such thing as "resetting an ECM." He asked again if he could go ahead and replace the hybrid water pump. I said no, don't do anything I will just come and pick up my car. He said, ok but that will be a charge of $125. I asked why and he said it was for running the computer diagnostic. I told him I did not ask to have that run - I already had it run at another repair place. I called the service manager TJ Hamilton and it went right to voicemail. I left a message for him but he never called me back. The next day I got a call from someone else at Vandergriff and they apologized and said the tech that worked on my car was not very experienced and he did not understand about resetting the ECM. He said that he got a master technician to work on my car and he did reset the ECM. I picked my car up the next day and paid the $124 as agreed. The car is running fine now and no codes are being thrown. This was a very disappointing experience since the tech working on my car did not do the procedure I had requested and did not even know how to do it. Following up here about one week later: I did get a call back from TJ Hamilton a few days after I called him and he offered to refund the money I paid for the repair. I said that would be great but so far I have not seen any refund show up in my bank account...I don't know if it will come through or not. More
by ArlingtonResident
Employees Worked With
Brett Cox
October 03, 2015
Service Advisor went Above and Beyond Brett Cox was a pleasure to work with! I typically do not request a service advisor but from now on I am going to request Brett. He went above and b Brett Cox was a pleasure to work with! I typically do not request a service advisor but from now on I am going to request Brett. He went above and beyond in getting the job done! I had to order a replacement part on Friday when I came in for a scheduled service visit and it didn't come in until Saturday morning which is the busiest time for service. Brett with his service technician background took it upon himself to get the part installed. This probably saved me and hour of two of waiting. Great Job Brett! Look forward to working with you in the future! Roger J. More
by RJHustler21
Employees Worked With
Brett Cox
