Vandergriff Toyota

Discussion of our possible next purchase Excellent advice concerning the best types of vehicles that would fit our needs. We had a very good experience on our last purchase of a 2013 Highlan Excellent advice concerning the best types of vehicles that would fit our needs. We had a very good experience on our last purchase of a 2013 Highlander (maybe our best vehicle ever!!) through Mr. Gollie and he gave us some good pointers on things we should consider for our next purchase. He helped us narrow down to two Toyota's that might best fit our needs. More

Considerate Service Brett Cox was very kind to expedite my service experience since I was waiting with my 5 month old baby in the lobby. He was very polite and I hope to Brett Cox was very kind to expedite my service experience since I was waiting with my 5 month old baby in the lobby. He was very polite and I hope to work with him again in the future. More

Above and beyond Customer Service Mr. Gollie took the time with me in buying my new vehicle. He is very knowledgeable and most of all HONEST! I would definitely recommand Toyota Vander Mr. Gollie took the time with me in buying my new vehicle. He is very knowledgeable and most of all HONEST! I would definitely recommand Toyota Vandergriff in Arlington to my family and friends. More

2012 Camry hybrid I'm a repeat customer . I was very pleased with the service . Nancy Goodwin took care of me In a excellent manner. I will come back. I'm a repeat customer . I was very pleased with the service . Nancy Goodwin took care of me In a excellent manner. I will come back. More

Well pleased with Vandergriff Toyota, I am a repeat customer. As usual, I am very well pleased with Vandergriff Toyota, their sales staff, & my 2016 Tacoma SR5. This 2016 is fourth conse I am a repeat customer. As usual, I am very well pleased with Vandergriff Toyota, their sales staff, & my 2016 Tacoma SR5. This 2016 is fourth consecutive Tacoma, I have either bought or leased, from Vandergriff. More

New Car Sales Management and Finance Team are deceitful. While my 2013 RAV 4 was in service I began to look around the new car sales floor and was very disappointed that not a single salesperson asked me if While my 2013 RAV 4 was in service I began to look around the new car sales floor and was very disappointed that not a single salesperson asked me if I needed help. I even sat at a chair in the middle of the sales floor and still no one approached me. I walked over to the management office and just stood near the door entrance for a few seconds and finally a gentleman from the sales floor asked if I needed assistance. I stated the original reason for my visit and that I would be in the market for another lease purchase within the next six months when my three-year lease was due to end. I was escorted to a desk and advised the sales rep of my preferred customer relationship with Toyota, having leased two RAV4's from that dealership. My salesperson did a fantastic job in the initial lease negotiations. That same day I decided to trade my 2013 RAV4 for a new lease on a 2015 Toyota Camry. In addition, the service department repaired my RAV4, it was under warranty, and the service representative did an outstanding job taking care of me during my visit. The finance department and the management staff at Vandergriff Toyota wrote up the transaction. A few days later, I received correspondence from Toyota Financial Services stating that I may be due a refund from the dealership for early termination of my lease trade in. I contacted the dealership finance department several times and left a message for a return call. Finally the finance department called and left a voice message on my phone that I needed to call the GAP insurance company and request the refund. I contacted the GAP insurance company and I was informed that Vandergriff Toyota had already requested the refund. I contacted the finance department and was told that the refund had been applied to the down payment. I asked where in the lease agreement would that information be found. I was told the total amount of the refund was added to my 1st months payment at the time of the sale. I told them that I did not sign any forms or authorize the dealership to take the GAP insurance refund as part of a down payment on the leased vehicle. I said show me the line item on the lease. The representative said that how the dealership does it. I let representative know that I am the one who should be in receipt of the refund and not Vandergriff Toyota and to let me know how they will handle this matter. I received a call back from the finance department that Vandergriff Totyota would be issuing a check to me in the full amount of the early termination of the lease for GAP insurance. I find this lease transaction a very deceitful practice and this experience lead me to question other aspects of my preferred customer relationship with this dealership. Almost two weeks later, several follow-up calls and one personal visit were I was given excuses about the reason for the check delay, In addition, I have examined my previous lease agreement with this dealership from 2013 and found another deceitful practice related to Optional Insurance. As of this writing, I still have not received my refund. This is not how to do business with a retired senior citizen. More

On cloud 9 with my Toyota 2015 Mr. John GOLLIE, truly took care of us in an expeditious and professional manner. He is very knowledgeable and provided exceptional service. We also a Mr. John GOLLIE, truly took care of us in an expeditious and professional manner. He is very knowledgeable and provided exceptional service. We also appreciate his honesty! More

Very pleased with Vandergriff Toyota experience. I'm extremely pleased once again for an incredible serviceexperience from the Vandergriff Toyota team. The purchase of a new Highlander makes our 3rd I'm extremely pleased once again for an incredible serviceexperience from the Vandergriff Toyota team. The purchase of a new Highlander makes our 3rd vechicle bought from Vandergriff Toyota over the years. Everyone friendly as if very glad you are there. More

GREAT Nancy is a wonderful woman who knows her job, very compassionate with people and her job. good listener. she always take good care of my car. I am hap Nancy is a wonderful woman who knows her job, very compassionate with people and her job. good listener. she always take good care of my car. I am happy to know her because she will go extra mile to help her customers. Gabriel More

25,000 mile service: Nancy Goodwin is the best in keeping the customer informed of the work being performed. She was very receptive to suggestions and was very informative Nancy Goodwin is the best in keeping the customer informed of the work being performed. She was very receptive to suggestions and was very informative. No one has touched my tacoma since purchase and I am very happy with the way Vandergriff has taken care of my vehicle. Nancy Goodwin is a go getter with all her customers as you can see when watching her interact with them and the way she is always hustling around and besides just plain being friendly. More