Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Toyota of Rochester
Rochester, NY
326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Latest Reviews
May 19, 2026
Great customer service and friendly atmosphere.
Service was done in a timely manner. Needed assistance with tire patching and job was done professionally. Derek is great to work with. He's a wond
More
by rlforte77
Employees Worked With
Derek and david
May 18, 2026
West Herr dealership told my son our Toyota Camry did not
pass inspection because the emergency brake cable was frozen. There was nothing wrong with the cable. I took it for a test drive and engaged the park
More
by johnandmaria53
Employees Worked With
Service Manager
May 15, 2026
My Salesperson at West Herr, Paul Williams, is very
knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the proce
More
by Peace24
Employees Worked With
Paul Wiliams
