10 Toyota Dealers near 14626near 14626

Hello, We are writing to express our appreciation to - Angela

Hello, We are writing to express our appreciation to Bob Johnson Toyota in Rochester NY for their absolutely outstanding customer service! We recently flew from Minneapolis MN to purchase a Dodge Charger from Bob Johnson Toyota in Rochester NY to drive home to MN. It’s concerning to buy a vehicle online, especially when investing airline tickets and a hotel stay into the cost. Of particular note was our sales consultant; Yehuda Shapira. He crawled all over the vehicle to send us video of every angle, he made last minute changes to our scheduled appointments when our flight was delayed due to mechanical problems, and then delayed again due to weather. Yehuda answered every call or text message we sent immediately- even when the dealership was closed. The vehicle we purchased was exactly as advertised, and thanks to the dealership’s expertise, closing the sale was fast and efficient. The vehicle had been through an inspection, but in the middle of a sunny day, no one thought to recheck the headlights. We followed Yehuda’s directions to see Niagara Falls before driving towards MN… it wasn’t until leaving Niagara late on Saturday night that we discovered our driver’s side headlight wasn’t working. We texted Yehuda long after regular business hours just to make him aware. He replied right away advising us to bring the vehicle to our nearest Dodge dealership, and make him aware of anything found by the technician. The headlight worked intermittently during our drive home. We brought it to our local Dodge dealer in MN who diagnosed a fuse that required replacement; we paid $132.00 for the repair, and informed Yehuda per his request. Shortly thereafter, we received a check from Bob Johnson Toyota reimbursing us the $132.00 repair. Now THAT’s Customer Service!! Ironically, I sat next to a woman on our flight to NY who advised she had ‘bought my last three cars from a Bob Johnson dealership- they’re great!’ We absolutely agree!! Our thanks to Yehuda for being so wonderfully responsive, and to Bob Johnson Toyota for really going above and beyond to provide such an exceptional customer service experience… it was so appreciated!! Thank-You Thank-You THANK-YOU!!! Tim & Angela

This was my first time at Basil. - rahcooks

This was my first time at Basil. On time, very thorough, and a friendly staff.. I would definitely recommend Basil Toyota.

Experience from beginning to end was fantastic, they are - Miskova.anna

Experience from beginning to end was fantastic, they are very friendly, I highly recommend them.

Andrew was my sales person, he was on top of everything. - michellekrebbeks

Andrew was my sales person, he was on top of everything. He picked me up at home with a new Tacoma sport that I requested. Everyone there was polite and cheerful. I am very happy with my new purchase. Thank you much!

Hoselton has been our car dealership for quite awhile. - r.trimble

Hoselton has been our car dealership for quite awhile. We have decided to go from two cars to one. I did Carvana and Kelly Blue Book online to see what they would offer us. This got me in touch with Gwen Zannie. We communicated online, and I made an appointment to see if she would match my offer. Gwen was very accommodating, friendly and supportive of my wants. We ended up selling it and walked out with a big fat check in hand. I would definitely go back to GWEN ZANNIE if we decide to sell again and go new. We have never been able to sell a car outright and paid in full. This was a great experience!

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

Tom Sedor was 100% from the very start! - crog2013

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!