West Herr Toyota of Rochester

This the second car that I have bought from this location. The sales staff is friendly and professional and their service department is the absolute best. location. The sales staff is friendly and professional and their service department is the absolute best. More

Very kind and courteous Always trying to help the customer They always let me know What my car needs And they do their best to help me with the price when Alan give me an estimated time that it wo customer They always let me know What my car needs And they do their best to help me with the price when Alan give me an estimated time that it would be done. He’s always right on the money. I don’t take my car anywhere else. I bought my Toyota Highlander there in May 2019. I’ve been bringing it back every single time for service and repairs and I’ll continue to do so More

Kyla is a sweetheart and an excellent service person. I explained my situation and she exceeded my expectations on solving the problem. She is very knowledgeable, friendly and kind. My experience that I explained my situation and she exceeded my expectations on solving the problem. She is very knowledgeable, friendly and kind. My experience that day was awesome. Thank you! More

Tech Ryan treated me well. Explained the service and options for future deals. Good people person. Explained the service and options for future deals. Good people person. More

Everyone was very friendly and helpful. Joseph was exceptionally good He didn't rush me and made me feel welcome. Joseph was exceptionally good He didn't rush me and made me feel welcome. More

Fast, friendly and easy service from making the appointment to receiving the service. Everyone was awesome! appointment to receiving the service. Everyone was awesome! More

Had a positive experience and fair negotiation at WestHerr Toyota. Salesman was personable and accommodating. WestHerr Toyota. Salesman was personable and accommodating. More

Great customer service and friendly atmosphere. Service was done in a timely manner. Needed assistance with tire patching and job was done professionally. Derek is great to work with. He's a wond Service was done in a timely manner. Needed assistance with tire patching and job was done professionally. Derek is great to work with. He's a wonderful employee. More

West Herr dealership told my son our Toyota Camry did not pass inspection because the emergency brake cable was frozen. There was nothing wrong with the cable. I took it for a test drive and engaged the park pass inspection because the emergency brake cable was frozen. There was nothing wrong with the cable. I took it for a test drive and engaged the parking brake. The rear wheels locked up and the car skidded to a stop. Every year we have the vehicle rustproofed which lubricates the brake cables. Clearly there was nothing wrong with the emergency brake system, although they wanted to charge $1,500 to fix the so called problem. I took the car to another repair center and the car passed inspection without issue. I will not be returning to this dealership for ANYTHING! More

My Salesperson at West Herr, Paul Williams, is very knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the proce knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the process go smoothly. I felt at ease the entire time. More