Vanguard Volkswagen

friendly guy didn’t have the part originally so i had to go back and leave my car twice go back and leave my car twice More

This was one of the worst experiences of buying a car I could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep g could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep grand Cherokee, was give a quick response with a fair price. I was told by the sales man and his manager to come by and test drive it the next day. I came in the next day to test drive the jeep and neither that salesman or his manager was working that day. So Reggie was the unlucky one who stopped and asked if I needed help ,looking to make a commission. As soon as he heard I already had a salesman, he became super unhelpful. The guy I spoke to about the car called me instantly saying he would be there in about 20 minutes, I was in a little time crunch, just wanted to test drive and maybe buy the car if I liked it, so I asked Reggie if he could have the car brought up so I could look at it while I waited for the other sales guy to get here...he told me he didnt want to do anything or step on any toes since he wasnt getting paid for it. I told him that put a bad taste in my mouth about the dealership because he didnt want to help just because he wasnt getting anything for it. So he reluctantly went to talk to his manager and finally got the car. And was pouting about it saying he was the middle man now till the other sales man got here. He took me on a test drive and I found a few issues that I wanted fixed before I bought the car, but I wanted the car. Radio screen was unreadable, common in jeeps, dodges and gm vehicles. but nessaary in order to be able to function all the vehicles accessories...especially this limited edition jeep. I wanted the screen replaced, a new one ordered. Now that Reggie was gonna be lead on this sale he wanted to start acting like a sales man since the other sales guys still hadn't shown up yet. But since I had already settled on a price and there was no room for credit hikes or amendments add on's he was trying keep as much of his commission as possible. Told me the sales price i got was as is, I would have to pay to have the screen replaced, like the 19k sales price wasnt enough. I was ready to walk out the door. He proposed going to his manager and asking if they could order a new radio and split the cost of the screen...$800, which if you look on line only cost about half that... but I agreed to pay the $400. Signed the promise agreement and even put $1000 down and agreed to sign all ownership papers and loan papers when I took possession of the car, once the radio screen came in. I was told 3-5 days for the screen to come in. I informed them my wife was using a rental car at the moment and to let me know as soon as the car is ready so we didnt have to continue tonpay for the rental, oh and we live 50 miles away as well. Reggie said he would be my eyes and ears and would let me know as soon as it was ready... now that he was getting a sale. That was on June 23. On Tuesday the 30th I called Reggie to see if he had heard anything... he hadn't even looked into it. Called me back an told me that it should be her by Friday. On Thursday I called to see if we were good to go for Friday,still paying for a rental ,I was getting frustrated. No news on the part. So he went and talked to his sale manager, who informed me that the screen came in with a scratch and sent it back and the part was supposed to be here on Friday but because of the 4th it could be delayed a few day. I told him we were paying for a rental and this should of been relayed to us when he sent it back.. he didnt know we were paying for a rental and offered to get us a loner car so we could return the rental. A week later and no news. I informed Reggie i was coming to sign paperwork and take possession of the car. When the screen came in I would bring it back up to install. They didnt want to install old screen until I talked to GM sales manager. Papers signed and promise to let me know when part came in. Still no screen as of today. More

Vanguard Volkswagen my dealer was good I was in and out so fast because I was pre approved so fast because I was pre approved More

Orenzo has Awesome customer service, prompt communication, and selected a wonderful option for me. Grateful! communication, and selected a wonderful option for me. Grateful! More

Amazing service! I worked with Chris Smith and had a wonderful experience. He was very straightforward and informative of what needed to be done and everything was co I worked with Chris Smith and had a wonderful experience. He was very straightforward and informative of what needed to be done and everything was completed in a timely manner. I was looking for a new service dealership as I have moved and i definitely will be returning! More

Spoke too soon. Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Min Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Mind you I drove from Dallas to Austin- Drove the vehicle back that night… I’m just trying to talk to a higher up and they’re taking their time get me connected. This is my only vehicle; to and from work. And yes I have 2 kids to take care of. Can someone get me in touch with a higher up?? Please, I appreciate them “trying” to make things right after selling me a “lemon.” BUT someone get me in touch with a CEO, COO, Top Store Manager. I DONT CARE WHO. More

They've been a great dealership to work with! I've really enjoyed and appreciated the experience working with the service folks. I especially appreciate that they are understanding about needing I've really enjoyed and appreciated the experience working with the service folks. I especially appreciate that they are understanding about needing to parse out work and budget considerations. More

Enrique was amazing! He was very quick in handling the whole process of turning in my leased car and then buying it. He made it easy to understand all that was being done He was very quick in handling the whole process of turning in my leased car and then buying it. He made it easy to understand all that was being done and made me feel relaxed about the whole process, He also went beyond what was needed from a sales person so his care of the entire process was wonderful! thank you Enrique More

Smooth transaction, bought my car the same day & everything went well. Easy process, good negotiation. Overall great experience. everything went well. Easy process, good negotiation. Overall great experience. More