Vanguard Volkswagen

knowledgeable and professional. Have purchased multiple vehicles, new and preowned from Charles Maund Volkswagen. We found the experience positive each time. The staff is knowledgeab Have purchased multiple vehicles, new and preowned from Charles Maund Volkswagen. We found the experience positive each time. The staff is knowledgeable and professional from sales to service. More

Easy and perfect Had dealt with other dealership, men, lots of games played Joy and I took a ride told her what I needed and she got it done not long at the dealership Had dealt with other dealership, men, lots of games played Joy and I took a ride told her what I needed and she got it done not long at the dealership either to buy or to pick up. Was treated like a human! More

Great Atlas and GREAT sales experience! I spent several months considering a new car for my family of five. After initially not knowing what I wanted and doing quite a bit of research and te I spent several months considering a new car for my family of five. After initially not knowing what I wanted and doing quite a bit of research and test driving, I was able to narrow it down to the VW Atlas. In spite of knowing what I now wanted, it was also important to me to get the specific trim and package details I wanted and at a price that was good for my family's budget. Fortunately, I began working with Juan Amaro in the early stages of my search. He was immensely patient with me as a considered multiple car options and allowed me to test drive numerous times, including a time with my full family (with 3 children 5 and under). He walked me through the trim packages and helped me find the car I wanted. When they did not have the exact configuration in stock, he worked with his amazing sales manager, Pedro Gallardo, to find one for me. I spent a couple of months determining if and when I was ready to purchase the car, and during that time I never felt any pressure to buy or to make a decision I wasn't ready for. Simultaneously, when I was ready to finally commit to making a deal, Juan worked closely with Pedro to get me a very good deal and get the car I wanted within just two days. He maintained excellent communication with me, provided me with direct information on price and purchase details, and never made me feel as though I had to make a decision I wasn't happy with. The entire negotiation process felt extremely above-board, and I was able to walk away with a car I love while feeling like I made an excellent deal. Beyond that, I felt really pleased with the car purchasing experience. It had none of the sales-pressure, icky-feeling that often comes with this process. To the contrary, Juan went out of his way to be available before and after hours and to champion all of my requests. I could not speak more highly of Juan or of Pedro in this process. After buying other cars and going to another VW dealer to negotiate, I can absolutely say this was the best sales experience I have ever had. I am grateful for my experience and would recommend Charles Maund VW, and Juan Amaro without any hesitation. If you are even considering a VW, please go here and make sure to ask for Juan. More

Joy was a JOY to work with Great service, knowledgeable about the product, honest and efficient with your time. Just about everything you don’t expect when buying a car. My sa Great service, knowledgeable about the product, honest and efficient with your time. Just about everything you don’t expect when buying a car. My salesperson Joy had a kinder type of sales spirit about her. Helpful and truly customer focused. Thanks Joy! More

Excellent Experience! I stop by just to look and maybe do a test drive and left with a great car. The sales rep, Tony Rosanno, listen to my needs and found me the perfect I stop by just to look and maybe do a test drive and left with a great car. The sales rep, Tony Rosanno, listen to my needs and found me the perfect car. He actually found me three perfect cars so I was able to pick my favorite color! I highly recommend visiting Charles Maund when you’re in the market for a new car. From the greeting to the closing and paperwork, it was an excellent experience where I felt well taken care of and did not experience the stereotypical high pressure car sales at all! I dropped my car off a couple days later for window tinting and I was given a loner and treated like royalty from the entire staff! More

New Car Purchased a new car from Charles Maund VW and had a quick and easy experience. Joy Baello was great and very informative. Highly recommend Charles Purchased a new car from Charles Maund VW and had a quick and easy experience. Joy Baello was great and very informative. Highly recommend Charles Maund VW and Joy Baello. Thanks! More

Great learning experience My daughter is turning 16 soon and we wanted to shop around to find something she may be interested in the future. Joy is perhaps one of the most help My daughter is turning 16 soon and we wanted to shop around to find something she may be interested in the future. Joy is perhaps one of the most helpful, knowledgeable, and caring sales representatives out there. She doesn't just want to get you into any old vehicle. She helps you find what is best for you. Highly recommend if you want to make purchasing a vehicle a memorable and worthwhile occasion. More

G.O.A.T. After trying out several dealerships, I happened upon Charles Maund VW, and I must say it was one of the best experiences ever! Normally, buying a car After trying out several dealerships, I happened upon Charles Maund VW, and I must say it was one of the best experiences ever! Normally, buying a car kinda sucks, as the sales people can be pushy and a little dodgy, the typical used car salesman; however, Joy Baello put that stereotype to rest, as she was fantastic! Very personable, professional and friendly. Extremely knowledgeable, and above all NOT PUSHY. She explained everything, answered my questions, and gave me all the options. 10/10 would recommend Charles Maund, and 11/10 would recommend Joy. Above and beyond, well done! More

Painless buying experience I found a car on autotrader and contacted the dealership through the built in autotrader form. Ben Blackwell in sales replied to my email and discuss I found a car on autotrader and contacted the dealership through the built in autotrader form. Ben Blackwell in sales replied to my email and discussed with me the car I was interested in. We were able to come to an agreeable price and I arranged to come down from Dallas the next day. When I got to the dealership they had already put a note on the car that it was sold which was nice. Ben took me on a short test drive and we got down to the business of buying the car. My bank in IA worked with the dealership all day while I was on the way down and got everything ready so all I had to do was sign a few things and I'd be funded and ready to go. The whole staff at the dealership were helpful and friendly. After getting all the paperwork done, they detailed the car and it was pristine when I left. Too bad I had a 4 hour drive home to get it all filthy again but it was a fun drive in my new car anyway! Many thanks to Ben and the staff at Maund VW. More

Buy from Charles Maund VW and ask for Joy! Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores if it meant saving money and a good experience. Joy Baello our sales rep helped us learn about the different models and trims. She asked us the questions to help us find the right car and was always mindful of our budget. My wife had already visited Hewlett and I went to Onion Creek. The courtesy, the service and the savings all made sense at Charles Maund, we couldn’t be happier and Joy made the difference. More