Vann York Toyota

My experience dealing with Mike and VannYork/Toyota was GREAT! Mike was very thorough. I called one evening very frustrated with the Toyota dealers in Charlotte, NC. I total lost my 2007 Camry on August 7t GREAT! Mike was very thorough. I called one evening very frustrated with the Toyota dealers in Charlotte, NC. I total lost my 2007 Camry on August 7th so imagine that, and I was 6 months from paying it off. So yes I was VERY frustrated. Mike was very pleasant and very informative about the process. He eased my worries, he was very patient and understanding. That drive to High Point was definitely worth it. Please thank Mike for a job well done! Once again you all have a satisfied customer! I really appreciate your assitance MIKE! More

Mike was a great help in closing the deal on my new Rav4. I love it and am glad I spent 6 hours going thru the too long process to get a new ride! I love it and am glad I spent 6 hours going thru the too long process to get a new ride! More

Vann York, and particularly Charles Martin, were excellent to work with. Negotiations were painless and over the phone. They were very thorough and knowledgeable. To our surprise, since we were o excellent to work with. Negotiations were painless and over the phone. They were very thorough and knowledgeable. To our surprise, since we were out of state, they even drove the new cars we purchased to us (5 hours away)! More

I was disappointed in the monthly payments. I was quoted a range of $450-$460 per month and wound up paying over $500! I will negotiate a better deal the next time or buy from another dealer a range of $450-$460 per month and wound up paying over $500! I will negotiate a better deal the next time or buy from another dealer More

the overall experience was great for me as a first time new car buyer. not only was sales exceptional but financing was friendly and courteous. new car buyer. not only was sales exceptional but financing was friendly and courteous. More

Mr.Cook was very friendly and explained us all in detail.I believe that I got a good deal as well. I would definitely recommend Vann York and Mr.Cook high. detail.I believe that I got a good deal as well. I would definitely recommend Vann York and Mr.Cook high. More

We had talked with Fred in advance and told him what kind of vehicle we were looking for and what price range. Within a few days he had called us with just the right vehicle for us to see. When we arrived, of vehicle we were looking for and what price range. Within a few days he had called us with just the right vehicle for us to see. When we arrived, the car was ready and waiting for us to test drive. Flaws that he was aware of were pointed out to us and not hidden. Because this was a somewhat unique vehicle (*) compared to what we usually drive, plenty of time was allowed to show us how the vehicle operates. Fred accompanied my husband on the initial test drive to make sure we knew how to operate the vehicle. While I waited for my husband and Fred to return from the initial test drive, several of the sales personnel approached me to make sure I was comfortable and taken care of. Because we are not from High Point and not familiar with the roads we were not sure where to test drive the car. Fred explained a very simple route that allowed us to test the vehicle both in city and interstate driving situations. We were then allowed plenty of time to take the car out together so that both of us could test drive it. When we returned, plenty of time was allowed for us to ask questions and address concerns we had noted. We were given very honest and straight forward answers. At no time did we feel pressured or hurried to make a decision. Fred worked hard to make sure the concerns we had were addressed and put in writing in the contract before we closed the deal and to find us an extended warranty that we requested. While we finished up the paperwork, the car was taken for a final clean up before we brought it home even though it looked perfectly clean when we arrived at the dealership. All in all, a 110% enjoyable experience from start to finish. (*)1986 Corvette More

Positives: The price of the vehicle, competitive financing, and option to have it delivered to Maryland sealed the deal. Robert answered all of my questions promptly and provided me with accurate i financing, and option to have it delivered to Maryland sealed the deal. Robert answered all of my questions promptly and provided me with accurate information. He had a good attitude and was very respectful in all correspondence. I felt that he truly worked hard to provide me the exact vehicle that I wanted, on my terms, without haggling or pressure. Areas for improvement: After the vehicle was delivered to Vannyork Toyota, it was discovered there were some options added by the transferring dealer that were not originally accounted for in the previously agreed upon price. The options were going to cost an additional $60.00. I stated that because I did not request the options and it was contrary to the negotiated figure, that I was not going to pay for them. From a customer standpoint, I felt that the dealer should have just eaten the costs without mentioning them after already settling on a price with me. It gives the perception that price inflation is occurring. Also, the delivery timeline could have been clearer to me. I understand that having a vehicle delivered is a great service, but I was not made aware that it would making an intermediate stop in DC instead of being delivered straight to me. Overall: I would buy another vehicle from Vannyork Toyota and will recommend them to my friends. It was a pleasant experience and Robert is professional in his business conduct. More

Overall we had a good expierence at Van York Toyota. We had looked at new cars of various makes at several dealerships and several used by private sellers. Jose was very friendly, courteous, and knowledgea had looked at new cars of various makes at several dealerships and several used by private sellers. Jose was very friendly, courteous, and knowledgeable. We really didn't intend to purchase a new Prius that day. We were on our way to look at a used Prius, but after a session with Jose, and trying out new ones, we finally were convinced that new was probably the best course to take. Plus, they just happened to have a red one that we liked. Jose was very helpful by showing us how to setup Bluetooth and showing us what we needed to know about the car. Only have 100 miles on the car now, but love it so far. We loved Jose's pleasant smile. Hopefully, we will be able to have good expierences with the Service Dept. More

My husband and I had been looking for a new car-with an excellent MPG rating without having to sacrifice size, features, or our budget. James was very helpful and knowledgeable. There was no pressure whats excellent MPG rating without having to sacrifice size, features, or our budget. James was very helpful and knowledgeable. There was no pressure whatsoever to purchase and even the management team made us feel like they really wanted our business. We found a great vehicle at a great price- we got exactly what we wanted. I have no complaints about Vann York Toyota and would highly recommend them and James Farsaci to all my clients, family, and friends. More