Vann York Toyota

I had a great experience from the time I walked through the door until the time I walked out with a brand new 2010 Prius a week and a half later. I never felt hassled or pressured to buy. Even though I w the door until the time I walked out with a brand new 2010 Prius a week and a half later. I never felt hassled or pressured to buy. Even though I went back a few times and it was busy, I was treated as if I was the only one there. This was my first experience buying a new car and it was one I will remember positively. If I am still in High Point, NC when it is time to trade in my Prius (hopefully years and years from now), I will definitely go back. More

We were looking for a used Toyota 4Runner Limited. Van York Toyota had a 2008 SR5 in inventory they wanted us to look at. The salesperson was polite and gave us a price for the vehicle. We were asked qu York Toyota had a 2008 SR5 in inventory they wanted us to look at. The salesperson was polite and gave us a price for the vehicle. We were asked questions that had nothing to do with the purchase of the vehicle. When we were ready to test drive the vehicle, the salesperson passed us off to a Product Specialist (very sloppily dressed and unprofessional) to accompany us on the test drive. This person knew very little about the 4Runner and I even helped that person identify some of the vehicle's controls. After returning to the dealership the Product Specialist asked the same questions (very annoying) as the salesperson had in order to enter our information into the computer. We waited at the desk of the Project Specialist for quite some time, engaging in mindless chit-chat, while the salesperson was taking pictures of a couple of people sitting on a motorcycle!!! Finally the salesperson came over and we told him we were not interested in that vehicle. He then brought over the Sales Manager to ask us what they could do to have our business for this vehicle. We told them this was not the vehicle we wanted, but he continued to tell us how he would like to put us in this vehicle. We left feeling very annoyed and frustrated at having spent so much wasted time. Prior to driving the 2008 SR5, we test drove a 2003 4Runner Limited with another salesperson (extremely courteous) in the Van York Auto Mall. We liked it very much. Our salesman gave us a quote and we followed up with a counter-offer for that vehicle. The next day our salesperson told us that we would have to work with the Van York Toyota's salesman (why..it is the same Mall). We we were very happy with the salesperson we had at the Auto Mall. That afternoon (approximately 6 hours after hearing from our salesman that we would have to deal with VY Toyota) the salesperson from VY Toyota called to ask us about the 2003. He called twice and continuously asked me what I wanted to pay......I had already given a price I considered to be reasonable. After a third call from him, I repeated what I had said the first two calls. Finally, after 2 hours he called back and said that the original quote was firm...why was I repeatedly asked what I would pay for the vehicle if they would not come off their original quote. We have visited a few Toyota dealerships in the area and this was the worst experience we have had. Would I buy from Van York Toyota.... NO...be real.. they are not considerate of the customers time or energy that is put forward in purchasing a vehicle. We spent hours on something that could have been avoided if they had said up front that they would not budge from their original asking price. All through these phone conversations, we were led to believe that a below asking price offer would be considered. RRG More

New car purchase, left the lot on tires 10 psi lower than manufacture recommendation. They did not treat my time as valuable, having me wait for 40+ minutes between conversations with the sales rep and hi manufacture recommendation. They did not treat my time as valuable, having me wait for 40+ minutes between conversations with the sales rep and his "manager". They asked me a series of questions about my likes/dislikes about my potential purchase so they could use that information to assist in their negotiations. This was childish and an insult to my intelligence. More

Vann York has been a great place to buy a new car. I have purchased two cars from Vann York and look foward to buying many more from the dealership. Price, quality of cars, quality of delivery and overall cu purchased two cars from Vann York and look foward to buying many more from the dealership. Price, quality of cars, quality of delivery and overall customer service are all reasons why Vann York is one of the premier dealierships in the Triad area and a preferred dealership for my purchases. More

Charles was very informative and answered all of my questions. A very nice guy. Was helpful in helping me to fine just the right vehicle for me.. for my needs... Robert helped as well... very informati questions. A very nice guy. Was helpful in helping me to fine just the right vehicle for me.. for my needs... Robert helped as well... very informative with the Rav4 answered my questions... the silly ones and all... thank you for your time and help... More

The service by their staff is nothing short of PHENOMENAL! Richard, Mike, Brian, and Larry were all equally pleasurable and ensured that my buying experience was top notch. I was first referred t PHENOMENAL! Richard, Mike, Brian, and Larry were all equally pleasurable and ensured that my buying experience was top notch. I was first referred to Vann York 3 years ago when I purchased my Wife's first Toyota. Needless to say, the reason I went there again was because of their customer service, ethics, and promises kept. No company here in Virginia can equal their pricing, commitment and service. The Vann York team is truly impressive and their efforts unequaled. Please realize that with the level of customer service I have received, they have a customer for life!!! More

I can't remember Brenda's last name, but she was wonderful. She was very nice and informative and explained what was going on. As far as rating the price, that's hard to do. Nobody wants to spend wonderful. She was very nice and informative and explained what was going on. As far as rating the price, that's hard to do. Nobody wants to spend money on their car, so the only "great" answer would have been FREE! Brenda made this experience much better! More

I found a 2006 VW Beetle TDI on the internet at Van York Toyota and within minutes was talking on the phone with Rick Campbell, the manager. After a 20 minute discourse about the car, Rick answered all my q Toyota and within minutes was talking on the phone with Rick Campbell, the manager. After a 20 minute discourse about the car, Rick answered all my questions and confirmed to me that this indeed was the car I wanted. Honesty and knowledge came through from this dealership from the get-go. I was given the Carfax and the factory warranty information and their credit managers, Brian and J.J., had all the finance and insurance information at their fingertips for great qoutes and suggestions on loan terms and extended warranties. I had looked at many cars on line and only Van York Toyota had a low mileage "cream puff" with the right equipment at a fantastic "internet special" price, saving me thousands of dollars below all other similar cars and saving me countless hours of trecking around looking everywhere for this great automobile. I would highly recommend this dealership and would definetly use this dealerships online program again. If I did not live 3,000 miles away (CALIFORNIA), I would pick my new used car up and thank these people, in person, for their professional and friendly trade practices......I am truly very pleased with this great dealership. Charlie Kirschenbaum, Studio City, CA. More

Mike Reid at Vann York worked with us to help get a good price. They were also more than helpful in my search for the right car for me.They also gave me a nice (new) rental car to use while I waited for the price. They were also more than helpful in my search for the right car for me.They also gave me a nice (new) rental car to use while I waited for them to get my car ready for me. I would buy from them again! More