Varsity Lincoln

Jim Montroy made purchasing a used vehicle an awesome experience. Literally, within 2 hours, if that, we looked for a car on the lot and purchased one, that easy! Believe it or not, buying a car was not experience. Literally, within 2 hours, if that, we looked for a car on the lot and purchased one, that easy! Believe it or not, buying a car was not on our list of things to do that day! We love the car and super impressed with sales staff and dealership! More

RACIST ESTABLISHMENT I’m for one shocked and don’t know whether to be sad or angry. THIS PLACE IS HATEFUL and I dare to even say racist. They did a faulty job on my breaks I’m for one shocked and don’t know whether to be sad or angry. THIS PLACE IS HATEFUL and I dare to even say racist. They did a faulty job on my breaks and as a resolution, they fixed the brakes for free. When I went to pick up my vehicle I was shocked to see that my windshield was cracked right down the center from top to bottom. The worst part is, I smelled a funny smell in my car and couldn’t locate it. I have a catch bin that slides between below the side of the passenger’s set and the median. I went to locate the putrid smell after a few days and was shocked to find THEY LEFT VOMIT IN MY CAR. Some one had to have taken the bin out, threw up in it and slide it back into the passengers side where I’d be likely not to find it. NOW HERES WHY THEY ARE RACIST AND SICK on top of everything I had to endure, I allowed them to detail my car and fix the windshield. I at this point did not trust my car in their care. I get my car back and they labeled my car as the “POOP BROWN CAR” and my car is burgundy. I am in utter dismay that I have gotten this treatment, I have been nothing but kind to these folks even after terrible after terrible treatment, it only gets WORSE. The only thing brown about my car and I is ME. I am brown, I am disgusted to have this treatment after my mom being a Ford employee for 30 years, I went the Henry Ford Academy inside the Henry Ford Museum itself, I was born at Henry Ford Hospital and this is how they treat me? If you have decency, do not support this establishment. Original Review: I have so many issues with this place, first being that they are absolutely full of it. Don't trust them, they don't keep their word and they will lie to you. 1. I went to get my brake replaced, the issue was with my brake booster, yet the charged me $320 to change my brake pads with a service fee of $200 to CHANGE MY BRAKES. I received a call stating I should have my rotors cut but to cut back cost they weren't going to do it. Guess what they did? CUT MY ROTORS. THEY DID A FAULTY AND TERRIBLE JOB. Do not, I REPEAT DO NOT GET YOUR CAR SERVICED HERE. 2. I obviously had to take my car back because they did a faulty job on my brakes, DO YOU KNOW HOW DANGEROUS THAT IS? Then they tell me they're going to charge me $900 to change my brake booster. 3. No need in making an appointment, because your appointment time will not be met. Had I known that this experience with them would have been this terrible, I would've never gone here. You cannot trust their word nor their advice. The day I got my brakes changed, you could tell the did a faulty job! I called Jen, my service rep, to tell her they did a faulty job and she asked me a few questions to see if it was the brake booster, if they would've tested their work after the replacement they should have automatically known!!!!!! The brakes were to hard to even press on and made a loud hissing noise on the inside and even a squeak if I could manage to actually press on them. I repeat don't ever take your car here. More

Service review This is a great dealership with an excellent service department. Thanks to Brandon for the personalized service and time given to evaluate service op This is a great dealership with an excellent service department. Thanks to Brandon for the personalized service and time given to evaluate service options for the safest and most cost effective options. Thanks to the entire team for getting everything including pick up and delivery done so timely. More

Great experience. Brandon handled everything professionally and politely in a little over an hour. They washed car when finished. My salesman, Rich J., even stopped by the lounge to greet me. professionally and politely in a little over an hour. They washed car when finished. My salesman, Rich J., even stopped by the lounge to greet me. More

Excellent sales This dealership is clean, and everyone you speak with is helpful and friendly. No matter what the circumstance they are a great dealership. Have bough This dealership is clean, and everyone you speak with is helpful and friendly. No matter what the circumstance they are a great dealership. Have bought several cars there and would not go anywhere else More

My service advisor was Brandon Sobiesiak - he could not do enough for me. He is very professional, courteous and accessible. Brandon is a true asset to the Varsity Dealership. do enough for me. He is very professional, courteous and accessible. Brandon is a true asset to the Varsity Dealership. More

Extraordinary Customer Service I am so pleased with the professional, courtesy and good service I experienced. My vehicle was brought in because the engine light was constantly on. I am so pleased with the professional, courtesy and good service I experienced. My vehicle was brought in because the engine light was constantly on. What my advisor found (Brandon) was that squirrels had made a nest in my vehicle near the battery and had chewed on the wires. Holy Smoke..I didn't know this could happen! Brandon explained that it is not uncommon but he would be able to service my vehicle and advised me on how to protect it in the future. My car was clean and sanitized.and promised on time. NOW that is service! BRAVO!! More

Good General Manager If my husband didn't call Mr. Jere Law, General Manager for a billing problem which he resolved. I would be writing an e-mail to complain about being If my husband didn't call Mr. Jere Law, General Manager for a billing problem which he resolved. I would be writing an e-mail to complain about being charged for work that my husband did not authorize. Mr. Law is very helpful. Thank you. More

Great dealer ship the people are very nice. They don't rush you through the process,and take you step by step. Jere Law is a Great GM. Ben Leech a great sale person. V Adams rush you through the process,and take you step by step. Jere Law is a Great GM. Ben Leech a great sale person. V Adams More

Great salesman. Responsive to our needs. This is the fourth car that we purchased from them. We will be back again. Great car buying experience fourth car that we purchased from them. We will be back again. Great car buying experience More