Varsity Lincoln

Never any Loaners Pat the service manager called and they are bringing a loaner car out to my office and picking up my car. This is the type of service I was promised. Pat the service manager called and they are bringing a loaner car out to my office and picking up my car. This is the type of service I was promised. Changing my review from 1 star to 5 stars. I purchased my Lincoln from Jim Montroy at Varsity Lincoln. He was great to work with but so far the dealership has fallen short on their promises. Jim talked about how great the service was at Varsity and that if I ever had an issue the dealership would provide a loaner. This morning I had the wrench light come on and the car won't get up to speed. I call to make an appointment and am told no loaner is available until Friday. This is the second time I've had what I consider to be a major issue and the dealership can't provide a loaner. The previous time I had to have the car towed to Seymour Lincoln in Jackson because they had a loaner. I didn't buy a Lincoln to have it break down, but I realize these things happen. My issue is that the key selling point for me was that I would not be without a vehicle if something did go wrong. These poor service experiences have turned me off from considering Varsity Lincoln for my next vehicle purchase and most likely from buying another Lincoln product. I'm still waiting for a call back from the service manager, Pat Stevens, because the Enterprise location across from the dealership is where they get their loaners. According to that enterprise location they have vehicles available. So frustrating. More

Looking for a relaxed, professional, no-pressure atmosphere to purchase a high quality new or used vehicle? Then look up General Sales Manager - Jere Law at Varsity Lincoln in Novi, MI. I searched h atmosphere to purchase a high quality new or used vehicle? Then look up General Sales Manager - Jere Law at Varsity Lincoln in Novi, MI. I searched high and low for a slightly used Ford F-150 Raptor and my internet search led me to Varsity Lincoln where I had a very positive and professional experience working with Jere. I felt that I received exceptional value and was offered a high level of “customer-first” service. From the moment I initially spoke with Jere on the phone, inquiring about the vehicle, to the minute I drove away from the dealership, Jere made me feel like I was the most important person in the dealership and genuinely cared about my experience throughout the entire process. Friendly, knowledgeable and professional - an absolute first class guy and dealership! I will definitely be reaching out to Jere when in the market again for a vehicle. More

Pre-owned Sales This is the best car dealer that I have ever done business with. They are straight forward, no shady business, personable, and will always treat you This is the best car dealer that I have ever done business with. They are straight forward, no shady business, personable, and will always treat you with respect. We've purchased 2 vehicles from them and we will be back for our next one. Thank you Varsity Lincoln! More

Service department beyond what is expected. We want to Thank Pat Stevens, the manager of the service department. We ran out of gas today on I-96, in heavy traffic and snow. We called our agent We want to Thank Pat Stevens, the manager of the service department. We ran out of gas today on I-96, in heavy traffic and snow. We called our agent, and Pat Stevens arrived with gas within 15 minutes to save the day for us. So Very Grateful. Bob and Debbie Obremski More

Vehicle still not repaired I had my 2017 MKC with less than 25,000 miles on the odometer, in for service for the heated seats being inoperable. Vehicle returned heated seats st I had my 2017 MKC with less than 25,000 miles on the odometer, in for service for the heated seats being inoperable. Vehicle returned heated seats still are not working properly! More

Varsity goes the extra mile (literally) October 2019 was my first experience with Varsity in Novi. My contact was in sales, Denise Banardi. I would recommend the dealer without a doubt to a October 2019 was my first experience with Varsity in Novi. My contact was in sales, Denise Banardi. I would recommend the dealer without a doubt to anyone looking for a car. The best part hands down was working with Denise. She's honest, fair, responsive, organized, diligent and wants what is best for the customer. I had so many questions, I needed direction and honest answers. Denise took me under her wing and together we found the perfect vehicle. Plus, I was extremely pleased with the trade-in amount they offered on my current car. All around the best experience I've had with a vendor in a long time. 5 Stars. Thank you for being awesome and going the extra mile "literally". Thank you. More

Used Car Sales I was looking for a 2016 White MKX AWD...so a very specific kind of pre-owned vehicle. My salesman, Jim Montroy, in Novi, MI was very helpful and kin I was looking for a 2016 White MKX AWD...so a very specific kind of pre-owned vehicle. My salesman, Jim Montroy, in Novi, MI was very helpful and kind. He was not pushy and very pleasant to work with. The office is very neat and clean and all the employees were professional and friendly. He helped me with filling out the paperwork online which made it so much easier for me. When I came in later that day to pick up the vehicle I had a few forms to sign and it was a done deal. Jim took the time to help me transfer some of my belongings from my previous vehicle to the new vehicle then showed me how to use the Sync system while pairing my phone to it. He also informed me the dealership has classes on the Sync system every Saturday which are free of charge to their customers. I am enjoying driving a luxury car and glad that I was able to purchase my vehicle from Jim Montroy at Varsity Lincoln of Novi. I look forward to a long lasting relationship with the kind folks at Varsity Lincoln. More

Just Bought I was quite happy with my buying experience at Varsity Lincoln. I chose to buy a certified pre-owned MKX rather than leasing a new one. I walked in co I was quite happy with my buying experience at Varsity Lincoln. I chose to buy a certified pre-owned MKX rather than leasing a new one. I walked in cold, didn't know any sales people. Met Jim Montroy who was very helpful and patient. Understood that I wanted a test drive. Let me take the vehicle overnight so my hubby could test drive it. Let me through the buying process, gave me an out when there was a glitch. Made the glitch right. Answered all of my questions. Made the process smooth and flawless. I will return, and have encouraged friends to as well. More

Bought an MKX Reserve from Varsity Linclon in Novi, MI I bought a Lincoln MKX Reserve AWD from Sam at Varsity Lincoln in Novi, MI, and it was the the most pleasant experience I have had buying a car. Ever I bought a Lincoln MKX Reserve AWD from Sam at Varsity Lincoln in Novi, MI, and it was the the most pleasant experience I have had buying a car. Everyone from sales to finance were so accommodating. They made sure I was comfortable while I was waiting on paper work and other details. They spend time going over the features on the car with me, and told me to stop by anytime I had a question. I would recommend this dealership to anyone looking to buy a new or previously owned Lincoln. They went the extra mile to make my care buying experience a pleasure. More

Used Car Sales I had a great experience going through the process of purchasing a used vehicle at Varsity Lincoln. I was nervous to make a bad decision on my vehicle I had a great experience going through the process of purchasing a used vehicle at Varsity Lincoln. I was nervous to make a bad decision on my vehicle purchase. I was recommended by two friends to visit Jere Law when I began searching for my next vehicle. I met with Jere to share exactly what I was searching for in an SUV. He patiently answered all of my questions and offered his expertise. Jere went out and found what I was looking for. Once I went back to the dealership and finished the test drive he took care of all the paperwork in one meeting. Brilliant! More