Vaughn Automotive

Sales person Trevor was great. Alex in the finance department was great as well. Internet interface person was terrible but I was able to overlook her given others were so good. Alex in the finance department was great as well. Internet interface person was terrible but I was able to overlook her given others were so good. More

Bought the car with the assurance both over the phone and in writing that the convertible top was on perfect working condition. It was delivered 4/22, worked twice, and the third time it got stuck mid way. T in writing that the convertible top was on perfect working condition. It was delivered 4/22, worked twice, and the third time it got stuck mid way. That was on 4/24!!! The bolt was bent and broken. Not something I could have done using it twice, so pre-existing, and they had to have known!! There were puncture and claw marks from an animal that were hidden when pictures were taken Those, I'm already paying to have repaired but those top are expensive and that's if you're lucky enough to find a mechanic that will work on them in my state. But that's what they said. Take it to a mechanic! My response was and who is paying for this mechanic? Then I was charged over $150 for electronic titling and registration and have to use temporary tags for atleast 10 weeks, until the permanent ones come and they keep letting those expire!!! So what was that charge for?? More

This was my second truck that I purchased from Vaughn Automotive both of my purchases was a great experience for me.Also a big thanks to my salesman Riley Fraise . Automotive both of my purchases was a great experience for me.Also a big thanks to my salesman Riley Fraise . More

A few years ago I was looking at purchasing a vehicle from Vaughn's. The salesman said the vehicle history was clean. I checked for myself and it had (2) previous claims, one claim was major damage and o from Vaughn's. The salesman said the vehicle history was clean. I checked for myself and it had (2) previous claims, one claim was major damage and only a couple thousand dollars from being totaled. I purchased something elsewhere. I have recently been looking to purchase another vehicle and thought I would give them another chance. They do not return phone calls or messages. It took days for a salesman to call me back. I told him exactly what i was looking for and to let me know if something comes in. A week later the exact vehicle is now on their website. I left messages again and I have heard nothing back. I will not be contacting again. So much for buying local, I tried! More

Prices are not reflective of actual market values, treated with disrespect. They want your money, but have poor business ethics. treated with disrespect. They want your money, but have poor business ethics. More

Its a total dumpster fire there and I would stay away. The person i spoke with, Hailey, was completely unprofessional and acted annoyed when i asked some basic questions. I wouldnt trust anything they s The person i spoke with, Hailey, was completely unprofessional and acted annoyed when i asked some basic questions. I wouldnt trust anything they say; they advertise a price of vehicle but really when you examine closer its misleading. Just my 2 cents. Hard pass. More

We drove our car there for recall work. We received a call starting they could not start the car. They put in a new battery, they still could not start the car. They asked if we had another key for the c call starting they could not start the car. They put in a new battery, they still could not start the car. They asked if we had another key for the car. We went to see why they could not get the car started as when we drove it there it started just fine. We found the middle console had been broken along with trim for the hood now sitting across the passanger side on the car. We were then told by a service worker, who was there when we drove in with the car, that the manager of his department did not believe him that we drove it there. He said he was told that we had to of had it towed there because they could not get it started. He assured them that my husband drove the car there and I had followed in my car to bring him back home. They refused to do the recall, which was why we drive it there in the first place. They refused to correct whatever they did to make it do that is doesn't start, they refused to fix the now broken console and they refused to fix the trim from the hood they broke off. Now we have to pay someone to tow it from their lot to bring it to someone else to fix everything they broke and see what happened with it not starting now. We would strongly recommend you take you car someplace else if you value your car and wish to have it returned to you in the same physical condition you took it there in, things not being broken off of your car. More

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amou have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amount of incompetent or lazy staff, with E-mails not returned by various staff, telephone calls not returned and an arrogant and lazy finance person. The only bright spot was a salesman, Jacob, who did a good job representing the dealership. We purchased and immediately wired 65K for a new Cadillac XT6 to Vaughn Automotive in Iowa and they held our monies hostage literally due to their incompetence for days. Vaughn staff sent paperwork to us, the customer, for a salvage title in the wrong State for a brand new Cadillac. Sweet! Financial data was wrong and their staffer was not interested in determining why when we informed them. He literally refused to figure out what was wrong. Customer finally took a portion of the money back and did title, tags, registration and paid taxes ourselves in our State. Dealer then inappropriately called our auto carrier in New York without our knowledge and canceled the pick up because they did not have their paperwork in order - even though they were fully paid and we had a new title in our State which was shocking. We paid the auto carrier and they placed us in default of our contact with the carrier. In the end, our financial numbers were correct and the dealership wrong as we informed them. As customers hundreds of miles away, we dealt by E-mail and documented all of the above, which is not all of the problems we had with Vaughn Automotive. We plan to contact Cadillac corporate. Vaughn has other on-line ratings similar to what we are submitting - and you had better believe it is was a disappointing and arrogant experience. We wish we had never heard of Vaughn Automotive in Iowa. I see that a Mr. VanNess at Vaughn is responding to review comments on this site - one of the people we wrote to who did nothing. That's precious. More

Cameo Lathrop was a wonderful salesperson! She had good knowledge of the cars and did an excellent job explaining options.I would recommend this dealership. knowledge of the cars and did an excellent job explaining options.I would recommend this dealership. More

Jacob Fitzner was outstanding. He helped us set up and personalized our new Cadillac and he stayed after hours because we were late arriving. Thanks!!!! personalized our new Cadillac and he stayed after hours because we were late arriving. Thanks!!!! More