Vaughn Automotive

Worst sales ever - cash in hand and sales person took off. Ready to buy a 2020 truck. Sales person thought it was more important to service a different customer. Left us hanging for 45 minutes after we had pic Ready to buy a 2020 truck. Sales person thought it was more important to service a different customer. Left us hanging for 45 minutes after we had picked the truck out and waiting for paperwork. We were ready to negotiate and determine what was best for buying the new truck. After 45 minutes, I had to go find the sales person outside who was talking to another customer. We just wanted the paperwork so we could get on our way with our new truck. He said that another customer came in early for their delivery appointment. He then went to his sales manager (Bob) and was there for another 10 minutes. Bob came and introduced himself and said that they couldn't satisfy our trade-in value request - never even tried to negotiate. Then I mentioned that our sales person left us hanging for 45 minutes. Bob's response was "well, they had an appointment." So did we have an appointment at 1:15. We left at 3:40 very frustrated. We were truly only $1,500 off on our deal. So, $72,000 to $74,000 deal shot to hell for them. We would have paid cash for the truck without even considering a trade-in. We would have driven the new truck home along with the truck they wouldn't give us a fair trade for. Attitude from Bob was so unprofessional and appalling. Worse is that as soon as GM comes out with light tan interior again (as I explained to Weston), I expect to purchase an $87,000 1 ton truck. NEVER go to Vaughn unless you want to waste a day for nothing and see your sales person trying to work multiple deals at the same time. More

This place has the worst customer service. You can and leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look f leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look for what they need to, I had to address other issues they did not touch multiple times. Place is a complete xxxx hole! More

Do not use this dealer - insists on their lenders GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I neede GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away. The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score. They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off. Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale. The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. WHAT?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title. For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a HUGH downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. WHAT? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business. So in the end, "Vaughn Automotive" WILL NEVER get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why. Remove the Vaughn car sticker and do not advertise for this dealership. We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money. More

BUYER BEWARE GM should shut this place down. It's a disgrace. The prices are good, then you get there and start the loan process. Check your contract because "they GM should shut this place down. It's a disgrace. The prices are good, then you get there and start the loan process. Check your contract because "they forget to put what you asked for in there" although everything was clear in the paperwork. They will redo the app multiple times increasing your payments by hundreds and still screw you over. They call the next day and tell you that you owe more money to pay for a mistake they made on an order. I wouldn't even return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. I would never have service done here because the way the do business...it's likely they would try to use a lug nut as your oil plug and blame you for their ignorance, then charge you. Do yourself a favor and keep looking. More

Transmission broke after 10 miles I test drove 3 vehicles, the first one had a bad motor,(making a lot of noise and the check engine light came on). The second had a bad power steering I test drove 3 vehicles, the first one had a bad motor,(making a lot of noise and the check engine light came on). The second had a bad power steering pump. I bought the third unfortunately and ended up losing the transmission. They will not help or refund me any amount. I recommend you never buy a used car from here, they sell junk, and know it. They refuse to take any responsibility and hide behind there as is no warranty policy. Repairs are going to cost me more than the price of the car, and that's on top of my tow bill. More