Vaughn Automotive

Worst Experience EVER, never even got to purchase a vehicle >Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dea >Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why. More

I took my equinox in for the first time for service. I like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat) Paperwork was handled quickly. I was greeted promptly when I came back to get my car. Everyone was very nice and they even washed my car! More

Dealing with them prior to the sale was great, but after the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neith the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neither one ever bothered to respond. Avoid this dealership at all costs. Revision...Approximately 3 months after the sale, the owner contacted me to resolve the issues. Follow-up service and communications have been great. More