Velocity Auto Sales

We just bought a new mazda 3. We had such a good experience. They were not pushy at all. Definitely great service we will go there again for sure. Very friendly and inviting environment. Cory helped experience. They were not pushy at all. Definitely great service we will go there again for sure. Very friendly and inviting environment. Cory helped us with financing he was awesome and a great help. More

One of the best to work with. They got me what I wanted for the price I wanted and was done in less then a hour our the door with new car. I'd tell everyone I now to show here. Great people great prices. t for the price I wanted and was done in less then a hour our the door with new car. I'd tell everyone I now to show here. Great people great prices. thanks for taking great care of me More

I worked with Corey on my new purchase and got amazing service along with a great deal on a great car clean title low miles and bumper to bumper warranty for 5 years! Very excited would definitely recomme service along with a great deal on a great car clean title low miles and bumper to bumper warranty for 5 years! Very excited would definitely recommend to check this place out if looking for a new ride. More

We were able to drive quite a few cars, they just give you the keys. Most cars have only enough gas to go 20 miles or less, we had to put gas in two of the cars we drove. They don't come down on price, bu you the keys. Most cars have only enough gas to go 20 miles or less, we had to put gas in two of the cars we drove. They don't come down on price, but really try to sell you on an extended warranty--if you want it, you can get it 50% less than they start with, $4000 can come down to $2000. Then at the point of signing, they say and "here is the $500 we talked about for the auto-theft insurance..." I was there with my family and they never told us about this insurance, we got to read the fine print and I don't think it would ever payout with all the rules it has, including "has to be stolen for longer than 30 days". We didn't want it and they said it couldn't come off the price since it was "engraved on the windows"--xxx?!? We got up to leave and suddenly they were able to remove the $500 anti-theft charge. Their moods changed dramatically when they came back--with new attitudes like "super xxxxxxx". Their math didn't add/they are very good at their game, as we negotiated the cost of the extended warranty. The car seems to be good, but these two women give used car salespeople a their name, with their tricks and misinformation during the sales process including what the extended warranty covers, how long it will cover the car, how long the original warranty was, etc. I read the contract in 5 minutes and new more about it than they did, and got them to go to and extra year and 100k total miles. I'd probably buy another car from them, and we will see how good their extended warranty and their service is in the next 6 years. Overall, the car is nice, the price was good, and we'd buy another car from them. More

The salesman, Ty, was good to work with. Very good, in fact. Next was Steven, who sat down to sign papers with me. Steven was very nice and a Gephardt Approved sticker was pinned next to his desk. All i fact. Next was Steven, who sat down to sign papers with me. Steven was very nice and a Gephardt Approved sticker was pinned next to his desk. All in all, I guess things went okay, but I do have a fairly bitter taste in my mouth from a few things, in dealing with Steven: 1- He quoted my trade in at $13,800, but on the final contract, it came out $13,000. When I asked him 3 x's about it, and his supervisor, Cory in Finance, the explanation was that since I was saving money by doing a trade-in, saving money in less sales tax- than if I sold it private party- because of that, they were deducting that difference from the value of my trade in. 2- Anti-theft coverage of $5,000 for 5 years. He said he was "giving" that to me. When I got home, I noticed that it cost me $399. I asked if I could cancel it, and was told "no," again by both him and Cory. I asked if I could have opted out of it had I noticed that at the beginning, and the answer was "no." Seems to me that this cost should be included in the original, stated price of the car, since it is no more optional than the doors or tires on the car. 3- I was originally sold an extended warranty on the car for $1,944. I agreed, then he said, because I was buying that, he would also "give" me a "free" 2 year interior warranty through a separate company. When the contract was printed, it said that the extended warranty cost $1,344 and the interior warranty cost $600. Again, I wondered why the discrepancy between what was spoken, and what was printed. When I went back and re-did the contract without these warranties, Steven offered the extended warranty for $1,000. I guess that's how buying a car works. It leaves a bitter taste in my mouth, because in my mind, how it is spoken is how it should be written. Also, the real cost of the basic car purchase is $399 higher than I thought, and the trade-in was $800 lower than I was told. Having said that, the price on the car was still fair, and the value of the trade-in was still fair as well. I would almost give 3 stars, but I asked myself if I'll ever go back to Velocity, and the answer is no. More

From the start I had a very good experience and the prices were very low so I was excited to arrive and find a car I had been eyeing. The first woman that helped me was nice, even though I test drove t prices were very low so I was excited to arrive and find a car I had been eyeing. The first woman that helped me was nice, even though I test drove the wrong car I described they let me drive the others after. My salesman was extremely rude and pushy, giving me short, cold answers, and didn't look at me in the eye often. The second car I was interested in made a terrible noise when he started it, and that's where things started to go downhill. When I got my mechanic on the phone to ask questions he got the look on his face like "oh great." After that his mood changed, and he wasn't friendly at all. I do not recommend them! More

We were very pleased with our car buying experience. The sales staff was helpful but not high pressure in any way. We ended up buying 2 different cars and found the pricing to be very competetive to other sales staff was helpful but not high pressure in any way. We ended up buying 2 different cars and found the pricing to be very competetive to other dealerships we looked at. We would definately do business with Velocity Auto Sales again and will refer other people to their dealership. More

Went in to look at a 2007 Toyota Highlander. Had to wait to get someone to help to take it on a test drive. After getting a salesman to help, the vehicle would not start because of a dead battery. They jump to get someone to help to take it on a test drive. After getting a salesman to help, the vehicle would not start because of a dead battery. They jump started it and I took it on a test drive. Low tire light was on and after inspecting the tires found the there was one odd tire out of the 4. From my understanding all 4 wheels should match or at least the 2 on the same axle. In talking to the salesman he acted like he did not care and said I would have to talk to one of the managers/finance guys. They were busy so I came back the next business day. I had them look at my vehicle for possible trade in. While I was waiting I ask that they start the vehicle. Battery dead. Asked what they would do and I was told I have to talk to the manager. I was comparing this vehicle to another Highlander that had a towing package from another dealer. They offered me a towing package, but when I asked what was included he had to talk to his manager. Basically the sales guys have no ability to do anything except "ask the manager". When I asked to talk to the manager, it was their policy to only allow the customer to talk to them when they are ready to buy because they are to busy otherwise. Glad their business is doing so well that they dictate when they talk to customers. I was interested in buying the Highlander and left my number. I will see if I get a call back. More

On Friday 5/31/13 I came into Velocity Auto Sales to look at a 2009 Honda Civic with 21K Miles, I felt it was competitively priced and I wanted to see it first hand to see if it was the car for me. We waited at a 2009 Honda Civic with 21K Miles, I felt it was competitively priced and I wanted to see it first hand to see if it was the car for me. We waited about 10 minutes before being helped, but that wasn't a big deal because they seemed understaffed. After speaking to a salesman, we waited another 25 before being able to try out the car. We took the car for a spin and enjoyed it for the most part, when we got back I attempted to talk prices with the salesman, at which time he told me that he didn't have the authority to talk prices with me, but that I had to wait to talk to Cory. We waited another 10 minutes while the salesman got some paperwork ready for us to fill out. After filling out the paperwork, we waited nearly 20 more minutes before seeing Cory, unfortunately by this time I only had moments to talk before I had to leave for work. I told Cory that if it were possible, I’d like to come back the following day to discuss prices. On Saturday 6/1/13 I came back and asked to speak to Cory, I was told he was with a customer and I’d have to wait a few moments, this was no problem, I was fine with waiting as long as needed. After about 20 minutes I asked the salesman if Cory was going to be available soon, because you were closing in 40 minutes and I didn’t want to keep you after close. He said Cory should be available any minute and that I didn’t need to worry about keeping them after close, they were happy to help. However, after another 20 minutes I was approached by another salesman and told that Cory was too busy to speak to me that night and that I needed to come back another day because they were closing soon, and Cory wouldn’t be available to talk to me before close. Frustrated with having wasted my time I went home. On Wednesday 6/5/13 I reluctantly came back into Velocity Auto Sales and hoped that since they weren’t closing for another 7 hours, they’d have plenty of time to talk to me. I waited 10 minutes before being approached by any salesmen, they apologized for the wait and asked me what car I was looking for, I told him I was looking at the 2009 Honda Civic with 21K miles, and that I just needed to talk prices with whoever had the authority to do so, as I expected, he told me Cory was the only one with that authority. He offered to let me drive the car again if I needed, and I told him that that wouldn’t be necessary. After waiting an additional 45 minutes I decided to look the car up on their website to double check the listed price, I noticed that the 2009 Honda Civic with 21K Miles was no longer listed on your website, I asked the same salesman I had spoken to early that day and he told me that the car had been sold. Why couldn’t he have told me that when I first came in? Ultimately I wasted several hours receiving the worst customer service I’ve ever had. I don’t understand how you run a dealership with only man being allowed to actually sell cars, but more importantly I don’t understand how you can run a company when you blatantly have no respect for your customers, I’ve never seen a company with such terrible customer service in my entire life, luckily there are plenty of other dealerships out there that I can give my $15,000 to. More

HIGHLY RECOMMENDED The best car buying experience of my life. Would highly recommend this dealer. Test drove 2 Cadillac models, bought one. Very low key sales. Very fair price no high pressure, reasonab life. Would highly recommend this dealer. Test drove 2 Cadillac models, bought one. Very low key sales. Very fair price no high pressure, reasonable amount given on trade in. Absolutely awesome. Negative: Very busy dealership so time consuming. The lot is so full you should park on the street. Thank you Velocity More