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Venice Toyota
Venice, FL
1,194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,194 reviews
January 03, 2017
Consistant Excellent Service I bought my 4Runner new from this dealership. After 2 years of ownership my service experience has always been excellent. My advisor is usually Maria I bought my 4Runner new from this dealership. After 2 years of ownership my service experience has always been excellent. My advisor is usually Maria or Erin and they provide great customer service along with the Technician Todd who quickly and efficiently identified and repaired a random issue with my vehicle recently. The above mentioned individuals are the sole reason that Venice Toyota will be our first choice when vehicle shopping for my wife's new car in this coming year. More
by TRD~PRO
Employees Worked With
Erin, Todd
January 01, 2017
Excellent exceptional service David Shinn was the best! He was particularly interested with our choice of the car we wanted-very patient, polite & kind! Hope you realize how valuab David Shinn was the best! He was particularly interested with our choice of the car we wanted-very patient, polite & kind! Hope you realize how valuable he is to Venice Toyota! More
by Marty/Lois
Employees Worked With
Eddie in finance & David Shinn
December 28, 2016
The worst service and manager 😡!!!!!!!!! If you don't want to add more problems to your life, than never ever buy a car from this dealership. What LIARS work there!!!! When you buy a ca If you don't want to add more problems to your life, than never ever buy a car from this dealership. What LIARS work there!!!! When you buy a car, they tell you that everything is under warranty, but when you have a problem, then they tell you that, that this specific part is not under warranty, or many other silly stories!!!!! And if you try to point that out, punishments are there gonna kick you out like they did to me. Servise manager MICHAEL FLETCHER!!!What a nasty person works there, they shouldn't keep workers that don't know how to be polite and take good care of there customers!!!!! Shame on you!!!!! More
by Lana 286
Employees Worked With
MICHAEL FLETCHER
December 21, 2016
Helpful salesmen Joe Medina was very helpful and showed me how things work in my new car. He took plenty of time to answer my questions. Great experience! Joe Medina was very helpful and showed me how things work in my new car. He took plenty of time to answer my questions. Great experience! More
by ChrissyC
Employees Worked With
Jose Medina and Eli
December 17, 2016
POOR customer response. Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or swing by the dealership an we'll see what we can do". More
by MICHAEL SULLIVAN
Employees Worked With
Melissa Keeling
November 30, 2016
Service on my 2010 Tacoma 11/25/216 I am a seasonal resident and have frequented this service dept. 5 times during my ownership and in the past my experiences have been poor or if lucky I am a seasonal resident and have frequented this service dept. 5 times during my ownership and in the past my experiences have been poor or if lucky marginal and I usually do not fill out surveys good or bad, however this time I completely felt like I was at a different dealership service dept. right from the start when I pulled in I was greeted immediately by Aaron. He was pleasant and very welcoming and walked me around my truck showing me my wipers which I did not realize were wearing and showed me my tires they were wearing. I appreciated his attention to my vehicle. I told him I needed a oil change and tire rotation he gave me the prices for my requests and asked if I would consider having the blades and a wheel alignment done- the wipers were a no brainer and he explained the cost of a wheel align v/s the cost of the replacement of tires -no brainer saved me money! I then received a inspection report that Aaron showed me my battery was great condition ( it had been replaced up north not so long ) ago but that my truck need a air filter and a a/c filter he offered to show me but I trusted him already. took time to explain about cleaning the trucks fuel injectors and cleaning out the carbon in the engine and cleaning the a/c system. He showed me the estimate and he made sense out making a investment in my truck I was hesitant at first but had the services done. With all the work to be done I thought it would be all day and I was offered transportation but I waited and all the staff smiled and they seemed to being having fun. Aaron had my truck ready before I knew it. reviewed my bill with Me it was less then I signed for. The main reason why I am letting people know is that my truck feels like a new truck when I drive It! and just as a side note I checked the prices up north way less! at Venice Toyota More
by TACOKEN
Employees Worked With
Aaron
November 29, 2016
Terrible Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the floor changed with out our knowledge and the customer should reasonably be able to expect this level of integrity. Can not wait for our lease to end and deliver this vehicle back to these crooks. Hopefully this post and other social media posts along with word of mouth will damage this groups reputation as much as the damage they did to us. More
by Disappointed
Employees Worked With
Sales & General sales people
November 27, 2016
Excellent My experience leasing my 2017 Camry was great my salesman Robert Pino was very knowledgeable & pleasant to work with along with Omar & Tyler. They got My experience leasing my 2017 Camry was great my salesman Robert Pino was very knowledgeable & pleasant to work with along with Omar & Tyler. They got me a great deal! Very Happy! More
by Terri123
Employees Worked With
Robert Pino
November 02, 2016
Big Difference In Departments Back on august 6 i bought a toyota sienna. At the time told them wanted to register in pa same as my trade in. Finance guy said no problem. Finally go Back on august 6 i bought a toyota sienna. At the time told them wanted to register in pa same as my trade in. Finance guy said no problem. Finally got reg.1 nov. almost 3 months later.Now i will give my final review 3 months later.Back in august i gave my salesman eric 5 stars and i still do.To susan and melissa in customer service 5 stars To finance i give 1 star because i feel generous today More
by tellitstrait
Employees Worked With
Eric Omar Eli, Melissa Keeling
October 30, 2016
So disappointed So less than 6 months ago we bought a brand new 2016 off the showroom floor . Everything wonderful even bought us a pizza because it took so long. R So less than 6 months ago we bought a brand new 2016 off the showroom floor . Everything wonderful even bought us a pizza because it took so long. Referred my mother in law. Everything wonderful she bought a 2016. Now I'm back because we had such a positive experience to buy my son's first car for his 16th birthday and what a difference!! Unless you are buying new don't bother. The customer service is poor and too bad. They just lost two customers who were trying to be loyal. Beware!! More
by Lovely_daffodil
Employees Worked With
Joe
