Venice Toyota

LIES AND DECEIT first 'ray'' the used car sales mgr at venice toyota, venice florida tried to sell me the certified warranty for $600...i called corporate and they ag first 'ray'' the used car sales mgr at venice toyota, venice florida tried to sell me the certified warranty for $600...i called corporate and they agreed that if the certified warranty stickers were on the car then it was included in the price...I also called palm toyota and germain toyota and their sales mgrs said the same thing..the car was also listed with cargurus and on that ad the car was listed as certified also..ray said he would lower it to $450...it was a totally horrible experience dealing with the very rude, obnoxious '' ray the used car sales mgr''.. a total non professional with absolutely no interpersonal skills..how he got to be a mgr is beyond me...after negotiating for 2 days Mark Stitch (great salesman) and I made an offer...''ray'' came back $300 higher than my offer and when i asked him to explain his figures he just said: ''THATS MY NUMBER and rudely walked away...when i said to mark i would accept rays offer if they put new wiper blades on the car as they were worn out and torn and falling apart and not safe and asked why they were not discovered in the 160 pt certification inspection .. mark went over to ray and told him i accepted his offer. ..ray came back and said ''i am not selling you the car'' i am sending it to the auction to get more money,,,i said you wont get more and he said he already had an offer and i said how can you have an offer as the car is here and an auction is where cars are bid on [link removed] answer..ray just rudely walked off AGAIN...i would never buy from venice toyota as long as they employ a mgr of this low caliber..Later that day I left my number for melissa the customer relations mgr.. 2 days later she called back and i explained the situation to her and she said she would get right back to me...she never called [link removed] she lied to...i also sent an email to brian the general manager and so far i haven't heard anything back from him either..and they both were at work and had all day to respond the next [link removed] respect for customers at all....5 days later i have still not heard anything back from melissa or brian the general mgr....they obviously don't care about customers..and lied about getting back to me..its been about 2 weeks now and still no reply from them...i did notice they transferred the car to lakeland toyota so ''ray'' lied about sending it to the auction also...i have bought toyotas for 35yrs and have never been treated like this... More

Communication, professionalism lacking I called to see about getting a key made for my Prius C. The service person told me it would be about $110, and an appointment was made. I arrived f I called to see about getting a key made for my Prius C. The service person told me it would be about $110, and an appointment was made. I arrived for the appointment, and was told: 1. The key is $110, but programming the key is over $200. That is a total of 3X the estimate. 2. After wasting several hours to get my car in for this work, they told me they did not have that particular key in stock. I would have expected them to check that before I wasted a couple of hours of my time to make the event happen. I left without doing the work. If nothing up front is done right, I have no confidence anything else will be. I am going back to my other Toyota dealer. They also seem over-priced, but they shoot straight and go out of their way to help get you an exact "out the door" quote and respect my time. More

Crooks Worst service ever at this dealership. Quoted $386.00 for a ignition coil and 4 spark plugs. $200.00 of that was labor and it took 20 minutes to do t Worst service ever at this dealership. Quoted $386.00 for a ignition coil and 4 spark plugs. $200.00 of that was labor and it took 20 minutes to do the repair. I complained to the service manager that the labor charge was excessive. He could care less. I even asked him if he cared if I buy a new car there. He could care less. Well I guess they won. my $200.00 bucks but lost out on selling a $25,000 vehicle.. Also BEWARE all there cars have a additonal $999.00 charge right on the sticker price for a pin stripe and metalic paint. Pass this dealer Sarasota has better deals. Plus there honest. More

working with Eric Digruttolo was a great expierience Eric was my salesman and was nothing but professional with me and helped me to the end, though Eli the financial guy was rude, to me and to eric in fr Eric was my salesman and was nothing but professional with me and helped me to the end, though Eli the financial guy was rude, to me and to eric in front of us, and Eric took it with stride, I would definetly recommend Eric to my friends for buying a car for themselves. Debra & Steve Bernstel More

Happy new Rav4 owner Very pleased with my new 2016 Toyota Rav4 XLE. My first Rav4 was a 1999 and I never had a problem in the 17 years I drove it and it was still running Very pleased with my new 2016 Toyota Rav4 XLE. My first Rav4 was a 1999 and I never had a problem in the 17 years I drove it and it was still running great when I traded it in. The staff was very friendly and helpful in assisting me with my new Rav4 purchase. More

buyer beware A deal was negotiated downstairs but was not the same deal sent to finance. Got taken! Too bad a so called reputable company has to stoop to these mea A deal was negotiated downstairs but was not the same deal sent to finance. Got taken! Too bad a so called reputable company has to stoop to these measures to make money. More

Great Price! Not the fanciest Toyota dealership I've been in, but had an excellent sales experience with our sales person Cory Y. and sales manager, Ray. We purc Not the fanciest Toyota dealership I've been in, but had an excellent sales experience with our sales person Cory Y. and sales manager, Ray. We purchased 2 new Toyotas, a Highlander and Rav4. I'm sure we got a great deal on both, they blew Germain Toyota away! Not planning on buying a new car for another 15 years, but I'd definitely buy again from them. More

(Dis)service Department First review ever written! Here goes. Brought my Highlander in for an oil change and I had printed a coupon off their website for $29.95. It states First review ever written! Here goes. Brought my Highlander in for an oil change and I had printed a coupon off their website for $29.95. It states that it has to be presented at the time the service is written. Almost forgot and pulled it out and gave it to Joe. Curious why it had to be presented before and asked. I didn't get an answer on that, but what I did learn from Joe is that by using the coupon, he wasn't going to make as much commission (and he was not happy). Wait. What did you just say? The difference between the list price and coupon is $6. As in, six. Why the attitude, Joe? It didn't get any better from there. Maybe I'm the last one to know that the Venice Toyota service desk is commission based, so my bad. But if I'm not, now you know too. And think twice about approaching Joe with a coupon. As an aside, Tony, who I met when I first pulled in, delightful. Deanna cashed me out, also super nice. More

Excellent sales staff After buying five Toyotas in the immediate Sarasota area, we decided to go to Venice. We bought a 2016 Rav 4 from Mike Vaga who could not have been After buying five Toyotas in the immediate Sarasota area, we decided to go to Venice. We bought a 2016 Rav 4 from Mike Vaga who could not have been more helpful and he had Eric help explain all the new electronics on the SUV. They both even came to our home to program the garage door opener! Their attention to the customer was exceptional and we would highly recommend the Venice dealership. More

Quit having those annoying phone calls Stop those annoying phone calls from a company representing you. Also your new sales strategy sucks with all salesman on the new car showroom is inti Stop those annoying phone calls from a company representing you. Also your new sales strategy sucks with all salesman on the new car showroom is intimidating to a used car buyer.. Since taking over, this store has gone down hill. More