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Venice Toyota
Venice, FL
1,191 Reviews
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Showing 1,191 reviews
February 22, 2014
negotiated a price and bought a 2013 highlander. Did the final dealings with San Dee, the sales manager. We discussed financing vs cash purchase. Thought I had negotiated a good deal paying cash for the ve final dealings with San Dee, the sales manager. We discussed financing vs cash purchase. Thought I had negotiated a good deal paying cash for the vehicle. Went home and saw on line a couple of days later that Toyota was offering a zero percent financing option. Called and complained as no mention was made to me that the zero percent option was available. Was referred back to San Dee by another person who told me that Cramer received a $1240 payment from Toyota if someone did not take the zero percent financing. Spoke to San Dee and he claimed it was a misunderstanding and offered me the zero percent option with the caveat that he would have to add $1240 to the cost of my vehicle plus tax if I did that. I told him the time to offer me the zero percent was when we were negotiating price. Not a week after the deal was done. This was no misunderstanding. We talked finance and I mentioned if I could get a better deal by financing with them I would do that and pay it off the next month. San Dee told me that in Florida if you pay a loan off within the first six months there was a penalty. I then told him I would pay cash. He NEVER told my wife and I about the zero percent option. I filed a complaint with a Florida consumer agency and after a back and forth it appears that San Dee lied to the owner as the owners final response was that "I was advised of the zero percent option when I bought the car". NOT!!! Also today I hung up for the second time in a week trying to contact the body shop at Cramer about a flaw in the paint. Both times I was told that they were busy with "customers" and I was put thru to a voice mail. I left a second message today in hopes of getting a return call. I would like to add that "Luis" at the body shop did call me later in the day. I drove the car in and he looked at it right away and told me it was a warranty issue and they would call me to setup an appointment to get it taken care of after we get back in town next week. More
by gigliotti63
Employees Worked With
San Dee-Sales manager
February 18, 2014
We had a great car buying experience, the best we have ever had! It was due to Bill Davis, who made everything easy, and come together just as we wanted. ever had! It was due to Bill Davis, who made everything easy, and come together just as we wanted. More
by dougf
Employees Worked With
Bill Davis
January 04, 2014
Richard Bond and Jeff Blair were both very professional and courteous and treated my wife and I with utmost respect. They went above and beyond to make us happy and we felt very comfortable with the purch and courteous and treated my wife and I with utmost respect. They went above and beyond to make us happy and we felt very comfortable with the purchase of our new Toyota Tundra. Jeff was very upfront and honest as to what he could do and that's all one could ask for when purchasing a new vehicle. My wife and I really do appreciate all of the time and effort you put in to get us in our new truck! I will definitely refer all co-workers, neighbors, friends, and family to Cramer Toyota of Venice for all their Toyota needs! Thanks again! We love the truck and appreciate everything you did to make our buying experience a pleasant one! More
by Chrisb1021
Employees Worked With
Jeff Blair, Richard Bond, Brian Kramer
December 10, 2013
While on vacation in November of this year, my 2013 Honda Pilot was involved in an accident and needed body work. I bought the SUV from Cramer Honda and felt like I should take it to the Collision Center at Pilot was involved in an accident and needed body work. I bought the SUV from Cramer Honda and felt like I should take it to the Collision Center at Cramer for repair. I am asked them to replace the damaged parts with only original Honda Parts and learned that most insurance companies will not authorize original parts. When I picked my Pilot up, all the parts were as I requested and the SUV looked fantastic. I have to thank the General Manager at the dealership, Richard Bond for his assistance and for his help in making sure the work came out exceptional. More
by stephanielitzinger.ofallon
Employees Worked With
Richard Bond
October 23, 2013
My family has purchased over 30 cars from Cramer Toyota, in the past 15 years. When it was time to purchase our next vehicle we looked at many different dealers, we were almost shocked at the way we were tr in the past 15 years. When it was time to purchase our next vehicle we looked at many different dealers, we were almost shocked at the way we were treated. When we arrived at Cramer Toyota we met Tracy, she knew the right questions to ask us. She went to here Sales Manager "Joey" and they helped us select the perfect car that fit our wants, needs and most important our budget. It is so true.."THEY TREAT PEOPLE RIGHT" !!!! Thanks, Ron Garland and Family More
by rongarland
Employees Worked With
Tracy Ven
October 08, 2013
Cramer Toyota of Venice is the best dealer that I have had the pleasure of doing business with in the last fifty years. They are pleasant, knowledgable and fair in all their dealings with me. I have pur had the pleasure of doing business with in the last fifty years. They are pleasant, knowledgable and fair in all their dealings with me. I have purchased and had serviced at least six autos by this dealership. If a problem does occur they correct it immediately. I give them the highest rating because they deserve it. More
by waug
Employees Worked With
omar
September 30, 2013
I would highly recommend this car dealership. They provided excellent customer service in sales, parts and especially the service department. I have purchased many new Toyota vehicles, both cars and provided excellent customer service in sales, parts and especially the service department. I have purchased many new Toyota vehicles, both cars and SUV's and have had great experiences with the sales department and rely on the service department for all my maintenance/service needs. They are always very accommodating with appointments and complete all services in a timely manner. All the employees at this dealership are very welcoming, helpful and knowledgeable. More
by martd
Employees Worked With
service
September 30, 2013
I purchased a new 2013 Toyota Rav4 from Cramer Toyota via internet & email exchanges with Sue & Sherri, I live about 180 miles away from Cramer Toyota but they had the exact vehicle with the options I wanted internet & email exchanges with Sue & Sherri, I live about 180 miles away from Cramer Toyota but they had the exact vehicle with the options I wanted, my local Toyota dealers in the Sanford & Orlando, FL. area all were willing to dealer trade for this vehicle but at a much higher price than Cramer Toyota was offering. Once I agreed on the price for my new Rav4 I also asked about my trade in. After Cramer Toyota did some research I was email back an offer for my trade again higher than any of the local Toyota dealers. I decided to drive to Cramer Toyota in Venice, FL & complete the sale with my trade in. Sherri had my new Rav4 all ready for delivery upon arrival, The sale was completed with the exact amount for the new Rav4 & my trade in as agreed upon. All I can say is Cramer Toyota provided an honest & great sales experience for me. More
by mikelevine64
Employees Worked With
Sue & Sherri - Internet Sales Dept.
September 29, 2013
I was looking for a lease and after an intense 3 month search I decided to visit Cramer Toyota/ Scion of Venice. Joe Medena was my sales rep and he did a superb job explaining everything to me with honest search I decided to visit Cramer Toyota/ Scion of Venice. Joe Medena was my sales rep and he did a superb job explaining everything to me with honesty. This was my first time leasing a vehicle so was a bit skeptical about going into a it at first but Joe explained the 1 million questions I had and in 2 days I was driving off with the Scion tc I had been interested in. I recommend anyone who is car shopping to visit this dealership because I was treated as a human not a walking $100 bill and they made my first lease a wonderful experience! Thank you, Joe! More
by esthergraber3
Employees Worked With
Joe Medena
June 17, 2013
Bought a brand new highlander 4 days later tried to put the back seat down didn't work! Called service department they Told me 2 hrs to fix so i drove up there to drop it off and the the service guy says the back seat down didn't work! Called service department they Told me 2 hrs to fix so i drove up there to drop it off and the the service guy says to me that will be 4 hrs and I said what and he said yeah 4 hours I asked for a temp car since I am from out of town they told me 35-40 dollars for a rental since it was not the engine it was not covered. I just spent over 30,000 on a highlander that broke in 4 days and you quote me 2 hrs then when I arrive tell me 4 so I ask for a rental and no!!!! Wow great job. Not. Wait it gets better now today I drop it off again and made arrangements with my wife to pick me up and do some stuff for 4 hours till my car is fixed called them after 4 hours and they told me this is an all day job and that they have both there best upholstery guys on the job. What happen to 2 then 4 and now all day for it to get fixed. Now my wife and I are stuck in Venice till it done. Horrible customer service will never recommend!!!!! More
by Cdubbya44
Employees Worked With
Mike. Who cares no there did
