Venice Toyota

We bought my wife's car here. The purchase was not a bad experience. She got a good deal. The service department is another matter. We bought a service plan so the oil changes and basic service was p bad experience. She got a good deal. The service department is another matter. We bought a service plan so the oil changes and basic service was pre-paid. Of course that meant they would find another $200-- $300 worth of work that "had to be done" every visit. The final straw was when they told her she neded new brakes, that they were so bad that they would not let her drive the car. She had to have a complete brake job right then, that her car was unsafe to drive. After insisting on taking the car for another opinion, we got a call from that repair shop asking why we thought the brakes needed work, was she experiencing issues that might point them in a different direction? They said the brakes had another two to three years service left on them. Today I took in her battery that was dead. A seven year battery dead after three years. Auto Zone had tested it for me and suggested I take i back to Toyota as it was obviously under warranty. Since I had the battery and not the car at first they said there was nothing they could do. The employee and manager attitudes were so bad that I got angry real quick. After a coulple calls I was able to get the info they required and they finally replaced the battery at a prorated cost. It took ten minutes of going back and forth before they were finally able to write me up. Will never set foot in this dealarship again. More

My husband and I were extremely impressed by the professionalism of this dealership. Our salesperson was very knowledgable an extremely courteous in answering all our questions. We would highly reco professionalism of this dealership. Our salesperson was very knowledgable an extremely courteous in answering all our questions. We would highly recommend this dealership and especially our salesperson, Eli Goodman! More

WHEN I BOUGHT THE NEW AVALON I HAD NO INTENTIONS OF BUYING A NEW PHONE TOO. THE SALESMAN NEVER ASKED ABOUT MY PHONE OR SAID ANYTHING ABOUT HOW MANY THINGS IT CONTROLLED IN THE CAR. WHEN I COULDNT G BUYING A NEW PHONE TOO. THE SALESMAN NEVER ASKED ABOUT MY PHONE OR SAID ANYTHING ABOUT HOW MANY THINGS IT CONTROLLED IN THE CAR. WHEN I COULDNT GET IT CONNECTED TO THE BLUETOOTH SERVICE I CAME BACK AND ASKED HIM TO TRY. HE COULDNT GET IT TO WORK EITHER SO HE SET UP AN APPOINTMENT WITH THE SERVICE DEPT. WHEN I BROUGHT THE CAR IN JEFF TOLD ME THE PHONE WOULD HAVE TO BE "UPGRADED" I CALLED MOTOROLA AND THE AGENT JUST LAUGHED AND SAID " HE MUST BE KIDDING" THIS PHONE IS ONLY 6 MONTHS OLD AND WORKS FINE IN MY OTHER CAR. More

i was lied to about the cost of the van i bought they said i would pay $279 for 4 years at 12.79% now the finance company said it it 13.99 % for 5 years and then the van i bought for $10,900 and i had a said i would pay $279 for 4 years at 12.79% now the finance company said it it 13.99 % for 5 years and then the van i bought for $10,900 and i had a $2000 trade in which should brought my cost down to 8900 plus tax and the dealer fee now with my total charges are $16,788 i was ripped off More

I was introduced to Cramer Toyota of Venice by way of the I was introduced to Cramer Toyota of Venice by way of the internet while looking for a new car. Having very little experience with buying I was introduced to Cramer Toyota of Venice by way of the internet while looking for a new car. Having very little experience with buying a new car, I was delighted with the presentation and the offer, and the feedback that I got on e-mail. I traveled 40 miles to reach Venice and was greeted by Brian at the door. He showed me the new car and we did a visual inspection. He completed the paperwork as needed, and we agreed on a reasonable price for my traded in vehicle. At completion of the signing, he showed me the workings of the inside of the new car. I thought that I had an truly exceptioal experience and drove away delighted with my new toy. More