Venice Toyota

I received phenomenal customer service from Angela. She got me in and out quickly and efficiently. She got me in and out quickly and efficiently. More

I had an error message Parking break malfunction and Venice Toyota resolved it in less than 2 hours. Venice Toyota resolved it in less than 2 hours. More

Very prompt courteous informative respectful of my suggestion, work was accomplished in a modest time suggestion, work was accomplished in a modest time More

Their service is always awesome ! My car is a 2016 and is as great as new !!!! My car is a 2016 and is as great as new !!!! More

Terrible experience. Amateur sales tactics and lying throughout the entire process. The only bright spot was Chris, the business manager who helps you with the documentat Amateur sales tactics and lying throughout the entire process. The only bright spot was Chris, the business manager who helps you with the documentation. More

Worst service department ever! ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to u ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to us saying out car was already up on the lift for almost a half and hour when just 5 min ago we saw our van in the parking lot and watched them pull in and put it on the lift. We have a super rare bright blue 1996 Toyota previa it is the ONLY one within 100 miles and probably the only bright blue one within SW united states so we weren't confused by a similar car for sure. out of the lot and put it up on the lift just then! They John Wisman service advisor and service manager Mike Fletcher interrupt you on the phone over and over again and then when you try to get a word in the tell you to quit interrupting them,lol They hang up on you on the phone and talk down to you. When you tell them that your not happy with the service you received especially while waiting 4 hours for an oil change and paying $90 for this trouble they tell you that if you cant get full synthetic oil change anywhere else of 5w30 and not pay $90.00 for that oil change (and this was after a 10% discount i submitted to them,lol) that they would like to know because they would go there themselves. So when I called Walmart and confirmed the much lower price of $45.00!! then called them back they told me to "Go There" and "GOOD LUCK!" because TOYOTA VENICE SERVICE DEPT wont work on my car anymore because I complained because they lied to us and treated up poorly. You would think that if you go to the Dealer you would get exceptional service EXCEPT that wasn't the case with VENICE TOYOTA SERVICE DEPT on 3/2/2022 actually quite the opposite. This all falls on the head of Brian Allison General manager ,I've called him ,lets see if he returns my call. More

Quick, efficient check in. Knowledgeable Service Advisor. Clear and up front about expected costs and time. Knowledgeable Service Advisor. Clear and up front about expected costs and time. More

Every aspect of the experience of buying a car from Venice Toyota was excellent. They listened, answered all my questions in a timely manner, and got the car I was asking for at a good price. Venice Toyota was excellent. They listened, answered all my questions in a timely manner, and got the car I was asking for at a good price. More

Took it in for service. This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil, etc. etc.. the windshield wiper fluid motor stopped working. They told us it was because of Calcium buildup in the line. They accused us of putting plain water in it. They were the ones to put in any fluid. Their fault costing us $150 because of there screw up. More

Quick and easy. They are courteous helpful and knowledgeable in all areas including mechanic and staff They are courteous helpful and knowledgeable in all areas including mechanic and staff More