Venice Toyota

The service dept is good. Cannot say much about your sales or finance dept. Customer service is lacking Cannot say much about your sales or finance dept. Customer service is lacking More

Lisa did a great job. Everyone was very nice in all aspects of negotiations Amen Everyone was very nice in all aspects of negotiations Amen More

I felt Venice Toyota was professional and accommodating! I would recommend them! They helped me compare purchasing as compared to leading which was helpful! Junior was wonderful! I would recommend them! They helped me compare purchasing as compared to leading which was helpful! Junior was wonderful! More

If anyone has ever seen the movie Fargo, dealers always tend to say, “let me take this to my boss, then we’ll see what we can do.” Then the dealer goes into the boss’ office and says things like, “Hey, yo tend to say, “let me take this to my boss, then we’ll see what we can do.” Then the dealer goes into the boss’ office and says things like, “Hey, you see that game on Sunday?” “Oh, yeah, I think they really have a shot this year.” Then the dealer comes back and says, “You know, if you can put down three to five thousand dollars down, we can probably get that payment right where you want it.” Regardless, Joe’s customer service was on point, never pressured me. All the employees were friendly. Customer service is what sells and Joe and every peripheral employee were very pleasant. Taking the deal or not, can you walk away? That’s up to the buyer. Joe and the others were outstanding. The finance guy upstairs was really cool too. I give my recommendation to Venice Toyota. (Feel free to edit the dealership’s name if I got it wrong.) —-Andrew A. Fort Myers, Fl. More

Mike is the one assisting me and he really gave me a car that I wanted. He explain to me very clearly and patiently answers all my question. The process is so quick just like you shop the car you want and g that I wanted. He explain to me very clearly and patiently answers all my question. The process is so quick just like you shop the car you want and get it right away. I highly recommend toyota venice they’re accommodating. More

Service was incredible. They showed amazing kindness and are giving a complimentary future service appointment! They showed amazing kindness and are giving a complimentary future service appointment! More

My Experience with Venice Toyota: Disappointing and UnprofessionalAs a loyal Honda customer for years, I decided to try Toyota for my next vehicle, pre-ordering a car through Venice Toyota. Regrettably UnprofessionalAs a loyal Honda customer for years, I decided to try Toyota for my next vehicle, pre-ordering a car through Venice Toyota. Regrettably, this experience has been a far cry from the professionalism and transparency I expected.The Initial Pre-Order Process and Unmet RequestsI placed a pre-order with a $500 deposit and specifically requested via email two weeks prior to delivery that the Venice Toyota logo not be painted on the vehicle. When I arrived to pick up the car, I was disappointed to see the logo prominently displayed. When I inquired about it, my salesperson, Straley Sleight, dismissed my concern, assuring me he would quickly remove it. This promise was never fulfilled.Unexpected Transaction FeesBeyond the initial deposit, I was taken aback to learn that the dealership imposed a 3% transaction fee on both my $500 deposit and my $1500 downpayment—resulting in unexpected additional charges. This kind of hidden fee undermines trust and felt like an unpleasant surprise rather than transparent business practice.Broken Promises on AccessoriesAs part of the purchase agreement, I was to receive floor mats with my new car. However, upon inspecting the vehicle, I noticed the mats were missing. When I asked, I was told they would arrive once I signed the paperwork. After signing, I was then informed that an incorrect set had been ordered, requiring an additional wait. A week has passed, and there has been no follow-up or delivery of the promised mats.Incomplete Documentation ProvidedFollowing the completion of paperwork, the dealership’s accountant neatly handed me an envelope, which I later discovered contained only minor documents, with significant financial figures retained by the dealership. When I requested digital copies of these documents, I was assured they would be emailed to me promptly, yet this, too, has gone unfulfilled.ConclusionThe entire experience has been a disappointment. I was met with a lack of accountability, transparency, and professionalism that has left me regretting my choice to work with Venice Toyota. From hidden fees and broken promises to unfulfilled requests and retained documents, my experience reflects a disregard for customer trust and satisfaction.Unfortunately, I cannot recommend Venice Toyota and will be returning to Honda in the future. More

Dealership does good work, do not try to up sell at every turn, wait time, in season, sometimes long. Overall very satisfied turn, wait time, in season, sometimes long. Overall very satisfied More

George- service mgr is great! Venice Toyota service staff is great! They go out of their way to help - especially for older ladies like me. Venice Toyota service staff is great! They go out of their way to help - especially for older ladies like me. More

My service experience this day was excellent, and many thanks to my service rep glenn thanks to my service rep glenn More