Venice Toyota

Great timely service Thank you for great service and keeping my vehicle road safe. Great customer service and fast delivery. I will return to your service center and will Thank you for great service and keeping my vehicle road safe. Great customer service and fast delivery. I will return to your service center and will recommend you to others. More

Service is not service anymore I wasn’t on list even though had appointment. Asked if knew whether I had wheel coverage or not. Said it’s extra and I would have bought in sales. I’v I wasn’t on list even though had appointment. Asked if knew whether I had wheel coverage or not. Said it’s extra and I would have bought in sales. I’ve had cancer and can’t remember if I added. Thought would be on computer. I was told to talk to sales. Talked to 3 people when I just went in for oil change. Called yesterday and no one returned my call. This Toyota doesn’t wash cars after service either. Very disappointed. Only positive done in half hour. Was told hour and half so had someone go with me so I wouldn’t have to wait. More

Toyota 15K service Service writer George was friendly and efficient. Work was completed faster than expected. Car was returned quickly and clean. I was completely sat Service writer George was friendly and efficient. Work was completed faster than expected. Car was returned quickly and clean. I was completely satisfied with this service visit. More

New tire Low tire pressure light came on I had a screw in my tire and it needed to be replaced. Aaron was friendly, honest and efficient.. they had the tire Low tire pressure light came on I had a screw in my tire and it needed to be replaced. Aaron was friendly, honest and efficient.. they had the tire in stock and I was in and out on good time., More

Great job Ralph was awesome. He answered all our questions and showed us how to use all the extras on our RAV4. Very happy with our RAV4 Ralph was awesome. He answered all our questions and showed us how to use all the extras on our RAV4. Very happy with our RAV4 More

New Car Purchase My experience with Venice Toyota began over the Internet. I was searching the new car inventory, clicked on vehicle and requested an internet price. A My experience with Venice Toyota began over the Internet. I was searching the new car inventory, clicked on vehicle and requested an internet price. After entering my personal data, I received a phone call for a sales rep in less then one minute. Amazingly quick. We did set up an appointment for the next day and started the process of putting together some options to get a deal done. That process was very informative and done in a professional matter. As I was not exactly ready to do a deal on that day, when I was ready a few weeks later, we met again and were able to put a deal together. Again, done in a very professional manner. All of the required paperwork and financing documents were prepared and executed without any problems. After the deal was closed, the salesman spent an hour with me in the new vehicle carefully explaining all of the features in great detail. He had excellent knowledge of the features and answered all of my questions. All in all, the entire process was handled very well and I would refer family and friends to this dealership. More

First class treatment From service specialist George and technicians' Tanner and George, my problem was professionally handled with genuine interest in solving the puzzle From service specialist George and technicians' Tanner and George, my problem was professionally handled with genuine interest in solving the puzzle with my Prius Prime charging software. Great teamwork! More

Excellent service Thanks to George Rodgers and the team for getting me in and out in a timely manner. I really appreciated that. He was very helpful and explained all t Thanks to George Rodgers and the team for getting me in and out in a timely manner. I really appreciated that. He was very helpful and explained all the work needed. More

Good service Easy efficient and very professional as well as friendly . John pinpoints the auto problem with accuracy. It is a pleasure to have my car serviced Easy efficient and very professional as well as friendly . John pinpoints the auto problem with accuracy. It is a pleasure to have my car serviced More

Horrible Customer Service Brand New Highlander Horrible customer service, I purchased a brand new Highlander in 2017. No one called after to sale. Service dept personnel is unfriendly. Always feel Horrible customer service, I purchased a brand new Highlander in 2017. No one called after to sale. Service dept personnel is unfriendly. Always feel as if I am bothering someone. No one smiles or greets the customer when they walk in. This is the first Survey or any type of inquiry regarding my satisfaction. Good thing the Toyota brand speaks for itself because this dealership is lacking in customer service. If another service department was closer I would use them and my next Toyota will be from a different dealership. More