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Vera Buick GMC - Service Center

Pembroke Pines, FL

4.8
1,124 Reviews

1,124 Reviews of Vera Buick GMC - Service Center

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August 19, 2024

Eric is really great and prompt with answering nor returning calls. He knows his stuff and always have a smile on his face when services our vehicle. More

by RACHELW1530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 20, 2024 -

Vera Buick GMC responded

Rachel, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you for choosing Vera Buick GMC, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

My service advisor Gio is the best. The entire process with Vera is excellent and I would definitely recommend More

by lfernandez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Denis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gio
Aug 19, 2024 -

Vera Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gio and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

August 18, 2024

The convenience of having you dropping off your vehicle for service and dealer having courtesy pick up and drop off delivery is the best. Along with your service consultant helping you along the way with l More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Vera Buick GMC responded

Thank you for choosing Vera Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Tamara, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

August 10, 2024

Easy to work with. Very sufficient, fast, communicative, and overall good experience with everyone there. More

by josephrrivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucy Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Néstor in service.
Aug 11, 2024 -

Vera Buick GMC responded

Hi Joseph: Thanks for sharing your thoughts about your experience with Vera Buick GMC. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 10, 2024

The service received from service department technician very poorly. My car been in and out for service since I got this car which is a 2024 Buick. Dashboard not working proper was in the shop in and out More

by gmargie1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David service
Aug 11, 2024 -

Vera Buick GMC responded

Providing a positive experience is our top priority, Margarita, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Leo Pena Service Manager

August 06, 2024

So far, so good. No problem at all. Keep up the good work. Thank you More

by BILLYBORDERS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Quebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Vera Buick GMC responded

Billy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

I scheduled an appointment for Thursday and drop my car off at the scheduled time. My car was not looked at until the following Tuesday. I don’t understand why it took so long for my car to even be looked More

by hccamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor’s name was Michael.
Aug 05, 2024 -

Vera Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

Professional service staff that are friendly and follow up with you during your visit. Excellent visit today! More

by rnash33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service man
Aug 05, 2024 -

Vera Buick GMC responded

Thanks for sharing your thoughts about your experience with Vera Buick GMC. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

Great customer service and very professional, listen to the customer complaints or service needed without hesitation. More

by Ronald Smith/Helen Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one on this list
Aug 05, 2024 -

Vera Buick GMC responded

Thank you, Ronald and Helen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Buick GMC. Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

I'm completely satisfied with the service, very professional people. Thanks a lot. I'll be there for the next service. More

by hernanramirez06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley Alter
Aug 05, 2024 -

Vera Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

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