Vera Cadillac

Worst experience ever Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for my trade in, which they knew is worth between $14200-15800. They wouldn't budge. A friend of mine told me the same. He also walked out. They will treat you like you don't know anything about cars. More

The BEST car buying Experience EVER!!! I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I' I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I'm so blessed to have had them both in aiding me with purchasing a "New" 2016 GMC Acadia SUV. The atmospheric family oriented oasis place me in the perfect buying mode. The owners son Chris Vera treated my like a first cousin with a hand shake and half hug which made me understand that I'm part of his family now. Thanks Vera Cadillac for your help. More

Dropped the ball with sketchy recovery attempt We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment, we noticed that the seat on the driver's side was coming apart on the bottom. Juan (Rhino liner) sent us to see Edwin in service. We had to make an appointment for another day; they wouldn't even take a quick look at the seat. The day of the appointment, they took the truck for 2 hours and came back saying it was fixed. Before we even got out of the service bay we saw that it was not fixed in any way. We grabbed Edwin to show him and he said they'd have to order the seat cover, so he'll do that and call us when it comes in. Edwin sent a text the next day stating that we'd now communicate via messaging. We replied and asked for confirmation that he'd contact us when the seat was ready; got a resounding "YES SIR". About a week after our visit, via text, we got a request to complete the GM survey. We responded that we'd consider it if we'd receive and status update. Nothing. Repeated requests for an update on the status via their text msg system, met with crickets. Finally I called (on Saturday; 3wks later) to find out what was going on. The guy answering the phone says he couldn't see if it was ordered, he'd need to contact the parts department and he'd get back to me "next week". Sunday afternoon we get a text saying we have an appointment Monday morning. I called Monday and asked what it was for, since we didn't make the appointment. Edwin calls back saying "I said let you know when the seat was in". I asked pointedly if it was in, and he said "No, this appointment is to find out which part to order". Asking why it took him 3 weeks to get back to us about not ordering the part yet, he had the nerve to try to claim that it hadn't been 3 weeks. Technically, no, it was only 18 days... The initial poor repair, the lack of follow up, and the feeling that they tried to get us back into the shop 1) initially trying to claim that the part was there only after I called to follow up, and 2) without first confirming that we would even be available, leaves us with a bad feeling about the place. More

Best Prices! Best People! I have purchased 3 vehicles from the Vera Team. If you want a great price followed by exceptional service then you need not look anyplace else. I have purchased 3 vehicles from the Vera Team. If you want a great price followed by exceptional service then you need not look anyplace else. More

Great product greater experience. Danielle and the rest of the staff at Vera GMC are the best in the business. She went out of her way to make sure I got the exact vehicle I was lookin Danielle and the rest of the staff at Vera GMC are the best in the business. She went out of her way to make sure I got the exact vehicle I was looking for. The process was quick and easy. More

VERA CADILLAC- TRULY THE BEST IN THE BUSINESS On October 15, 2015 I came to Vera Cadillac not knowing what to expect. I had 12 months left on my lease and was upside down as they say in the car bu On October 15, 2015 I came to Vera Cadillac not knowing what to expect. I had 12 months left on my lease and was upside down as they say in the car business. I had no expectations that I could get out of my car because I was buried in my lease. I had gone to BMW where I had gotten 5 BMW's and they were of no help. I came to Louis Vera to see if there was a way to lease a new Cadillac. Well let me say that nothing from my previous car buying experience could prepare me for the professionalism of Vera Cadillac. Salesman Jorge Dominguez helped me to first pick out the perfect car. He knew I liked the handling and power of BMW and he showed me the CTS V sport model. I fell in love with this car immediately. The car was a demo with low miles but was in perfect condition. There was no going back and forth and playing games. Jorge actually gave me a deal that was too good to refuse. I had never been treated like this at BMW and it felt good to know that they appreciated my business and wanted me to come back for my entire future car buying business as well. Louis Vera personally welcomed me to the Vera Cadillac family. He made me feel welcome and reassured me that he would do everything possible to make sure I was happy with my purchase. Louis Vera made me feel like I had known him for years. He was sincere and honest when talking to me. He introduced me to Gus Rodriguez who is the service manager. Gus also welcomed me to the Vera Cadillac family when I came in for some minor service on my car as part of guarantee that my car would be perfect. Gus is a man of integrity and when he tells you he will do something on your behalf it is a promise that he doesn’t break. He follows up on every detail and doesn’t deliver the car until it is as he promised. The service department is efficiently run by Gus and the service consultants are ready to help you service your car with the same sincerity that I experienced when buying my car. Geovanny Suarez greeted me and reassured me that all service performed would be perfect. He couldn't have done more to make my first time experience with the service department any more pleasant. He explained what to expect and how long he would have my car. I didn’t have to call him because he called me with updates and explained what was being done to my car. The rental car department is staffed by Erika Corrales and Richard Garcia who were also very pleasant and helped me get my loaner car. They knew I was late for work and got me my loaner in record time. There are so many other employees that make buying a car at Vera Cadillac the place I want to do business with for all of my car buying years to come. All of them welcomed me to the Vera Family and made me leave the dealership wishing I had come here years ago instead of BMW. I left Louis Vera Cadillac nothing that I had not been ripped off and got the best deal possible. I can’t go back in time but moving forward all of my cars will be Vera Cadillacs. Do yourself a favor and come and get your next car with Louis Vera. You will not regret it! More

Service is great Great service with a smile. Thank you to the service center for the quick and efficient service. Special thanks to Leo Pena, who was very helpful and Great service with a smile. Thank you to the service center for the quick and efficient service. Special thanks to Leo Pena, who was very helpful and informative. Great customer care! More

Best sales man ever We leased out 2016 from Jorge Dominguez this sales man knows his stuff. Got us in and out in 3-1/2 hours!!! Super generous and experienced. We leased out 2016 from Jorge Dominguez this sales man knows his stuff. Got us in and out in 3-1/2 hours!!! Super generous and experienced. More

Best dealer experience ever! I have never been treated with more attention and respect to my time and budget needs when shopping for a car as I was at Vera Cadillac! I walked away I have never been treated with more attention and respect to my time and budget needs when shopping for a car as I was at Vera Cadillac! I walked away feeling like I had just made the dream deal with absolutely NO difficulties!! I wholeheartedly recommend Vera Cadillac to anyone considering purchasing or leasing, used or new!! They are absolutely the best!! More