Vera Cadillac

On January 14th, 2025, I brought my car to Vera Cadillac to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me i to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me informed with regular updates and responded promptly to my questions, making me feel truly valued as a customer. Importantly, Eric always treated me with respect and never made any assumptions based on my gender—something I greatly appreciate. As a customer, being met with respect and equality is important to me, regardless of a Service Advisor's automotive expertise. From the very first day I met Eric, he has consistently gone above and beyond to ensure his customers are happy and satisfied with their service experience. After the repair, my brakes function perfectly and my car runs smoothly. Knowing that my car received a safe and effective repair gives me peace of mind, and for that, I am grateful to Eric for his professionalism, clear communication, expertise, and dedication. His honest approach turned what could have been a stressful situation into a positive, reassuring experience. Thank you, Eric, for your outstanding service and for always going the extra mile. I also want to extend my gratitude to the entire team at Vera Cadillac for being the best dealership in town. More

Christopher listened to the issue I had, provided and estimated cost of repairs and kept me informed of the progress. Service team worked quickly to get my car fixed. estimated cost of repairs and kept me informed of the progress. Service team worked quickly to get my car fixed. More

As a customer or over 15 years, they want to make us happy and feel good when we drive out with our car happy and feel good when we drive out with our car More

Great communication and service Service adviser keep in touch with me during my routine service and drivers as well touch with me during my routine service and drivers as well More

Great care and service with my vehicle Have had 4 vehicles through Vera which should say it all and working with Nester in Service makes me assured that my XT5 is in great hands. vehicles through Vera which should say it all and working with Nester in Service makes me assured that my XT5 is in great hands. More

Very polite and helpful. Good service!!! From the time I got there Mikell made sure I was comfortable. He told me where everything was and explained the services and told me Good service!!! From the time I got there Mikell made sure I was comfortable. He told me where everything was and explained the services and told me about discounts. Vera Cadillac was very organized and pleasant. I will not let anyone but Vera work on my car. Any problems they would make sure I'm pleased. They get all the stars ?? ???????????????????? More

Todd was very diligent and help us in everything we needed . I recommend him completely . needed . I recommend him completely . More

Johnathan from the service dept was very helpful and efficient. Eduardo Cos was very helpful in creating a satisfactory lease. We are very pleased with excellent customer service that was provided. efficient. Eduardo Cos was very helpful in creating a satisfactory lease. We are very pleased with excellent customer service that was provided. More

I Love this place! ! I would recommend to everyone again and again! Thank you for your great service ! I would recommend to everyone again and again! Thank you for your great service More

I felt that taking my car to the dealership, the issue would found after being diagnosed. Yet, after being charged 400.00, I was told that it would cost 4000.00 to determine the issue. Needless to say, I' would found after being diagnosed. Yet, after being charged 400.00, I was told that it would cost 4000.00 to determine the issue. Needless to say, I'm very disappointed with the service. More