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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,783 Reviews
Call Service Center (844) 517-0823

2,783 Reviews of Vera Cadillac - Service Center

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March 18, 2023

Body shop service is great. Way too long of a waiting period. Service Dept was bad could not contact anyone by phone to get prices and no one called me back. So went somewhere More

by twjames3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
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Mar 19, 2023 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact management directly. Our goal is to ensure everyone visiting the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Leo Pena Service Manager

March 18, 2023

Took car in for alignment and was told 2-2 1/2 hours and it took3 1/2 hours. They couldn’t get the free Wi-Fi to work the whole time we were there. Excellent job on complimentary car wash. We had an appo More

by PHILBOYER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 19, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Experience The Vera Difference Gustavo Rodriguez Service Director

March 17, 2023

is a dealer who provides good customer service and complies with the schedules agreed. Is a dealer you can trust. More

by NMORALES4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
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Mar 17, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

March 15, 2023

GIO Rubio works with me like he's been knowing me for years. He is professional, courtesy and caring. He is also very patient. More

by agrace1166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Rubio
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Mar 15, 2023 -

Vera Cadillac responded

Thank you for taking the time to leave us this great review. We're glad to hear that you found your experience with Gio to be a positive one. Thank you for choosing, Vera Cadillac. We appreciate your business and hope to see you again soon. Experience The Vera Difference Gustavo Rodriguez Service Director

March 15, 2023

Second dealer trying to get key fob battery low error message fixed still not resolved More

by Dee Demarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 15, 2023 -

Vera Cadillac responded

We're sorry we were unable to help you. If you'd like to discuss things further, please reach out to us at your convenience. Gustavo Rodriguez Service Director

March 15, 2023

Agent was polite and thorough and detailed. He provided service with a smile awesome work More

by MESTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Mar 16, 2023 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

March 15, 2023

excellent service and communication. Also did a great job of picking up and delivering rental More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
conrad
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Mar 16, 2023 -

Vera Cadillac responded

Thanks, Jon, for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 14, 2023

Great place to bring your vehicle for any services, Great staff ready to help you out More

by MiamiLow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 15, 2023 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

March 14, 2023

Alejandro was amazing , thank you so much for checking up on us. Will be back soon More

by Classysammy_cl22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Mar 15, 2023 -

Vera Cadillac responded

Thank you for taking the time to leave us a five-star rating. It's great to hear that Alejandro was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

March 13, 2023

Good fast and trusting service and very nice employees and very nice working place and clean More

by KEVINLEE7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2023 -

Vera Cadillac responded

It has been a pleasure serving you, Kevin. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

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