Vera Cadillac - Service Center

Contacted service dept Tuesday morning and asked if car was towed in would it be looked at. Was informed that it was possible. Called back at 3 pm was informed car would be looked at Wednesday morning. I i was towed in would it be looked at. Was informed that it was possible. Called back at 3 pm was informed car would be looked at Wednesday morning. I informed Mike that I believed it was the shifter cable. Wednesday morning I was informed that the car would be looked at that afternoon. I explained that I was in Florida looking at apt for my son and needed the car. Mike set up a Lyft driver to take me to Avis to rent a car. I was dropped off at the dealership. Another Lyft driver took me over to Avis. Mike told me to speak with Dave at Avis. Dave couldn’t be bothered to speak w me but I got a car and went about my business. Thursday morning I’m told that the car was scheduled to be LOOKED at. Hmm. Okay. I am called back and informed that it is in fact the shifter cable. But wait, there’s more. Brakes and rotors should be changed. I declined the brakes and rotors and informed the car will be ready later that afternoon. Picked up the car. I must say that everyone was very friendly and asked if we were all set or needed assistance. Took rental car back and they charged me for 2 days as it was over 24 hrs that I had the car. This was beyond frustrating for me More

I take pleasure in having my vehicle service at Vera Cadillac. I know that I'm going to get quality service. Cadillac. I know that I'm going to get quality service. More

Absolutely amazing and Friendly service. Ralph and Frank were very helpful. Vera even covered my rental while the car was in the service center due to parts delay Ralph and Frank were very helpful. Vera even covered my rental while the car was in the service center due to parts delay More

Nice & thoughtful, thry contact you & tell you about the car..thanks again..il recommend someone car..thanks again..il recommend someone More

Giovanni Rubio is a major asset to the service dept. He does an outstanding job with customer service and satisfaction! He does an outstanding job with customer service and satisfaction! More

Very professional, they still believe in customer service, they do their best to respect yoir time. service, they do their best to respect yoir time. More

Quick fast very attentive fast with the loaner cars awesome service can’t complain 100 awesome service can’t complain 100 More

Very please with service, Alex was very accommodating, will do se ice again pretty soon, thank you will do se ice again pretty soon, thank you More

From the first time we went to purchase our car , it’s been a great experience, from the sales man right through to the finance person … I like the courtesy from everyone… I love my SUV/ Cadillac awesome… been a great experience, from the sales man right through to the finance person … I like the courtesy from everyone… I love my SUV/ Cadillac awesome…truly satisfied with my purchase More

Quick, professional service as always! Alejandro, my usual service advisor is the best, kudos to him! If service remains as it is now they have a customer for life. This is my third car pu Alejandro, my usual service advisor is the best, kudos to him! If service remains as it is now they have a customer for life. This is my third car purchased there and it won't be the last. More