Vera Cadillac - Service Center

Karen is the best!! Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes th Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes thru. More

Service Needs as to GMC Envoy My vehicle was repaired as expected even though it was originally misdiagnosed. I also feel that the labor charges for repair is a little high. My vehicle was repaired as expected even though it was originally misdiagnosed. I also feel that the labor charges for repair is a little high. More

AWESOME My family and I have been going to Vera Cadillac for 10 years now & they are awesome!!!! From their Sales to Service they are the BEST!!! I will not b My family and I have been going to Vera Cadillac for 10 years now & they are awesome!!!! From their Sales to Service they are the BEST!!! I will not buy or lease a vehicle from another dealership More

Excellent work and costumer service On time and good job every time that we visited Vera dealer, this is it the only place that I trust to have my Yukon Denali been service On time and good job every time that we visited Vera dealer, this is it the only place that I trust to have my Yukon Denali been service More

unacceptable outcome of service I have enjoyed and have not had any issues with my past visits and have been highly satisfied with my services . this last visit was less than accepta I have enjoyed and have not had any issues with my past visits and have been highly satisfied with my services . this last visit was less than acceptable, had scheduled a thursday appointment for service, My vehicles service did not begin till mid afternoon on friday. and service was not completed till the following monday, I was aware that when i brought my vehicle in that it might take more than one day to complete all the items the service rep(geovanny) was helpful and did try to assist with my issues but was not able to completely fix or resolve the issue. My main complaint is that because of the mechanic who had been assigned to work on my vehicle was schedule off on saturday my vehicle sat in the service bay for saturday and sunday and was not completed till monday, I had to been in a renal car longer than i was planning (at my cost), Vera would only cover one day of the cost which to me is unacceptable it was not of my doing that your worker had a day off it should have been given to an alternate mechanic to complete the work . More

my ac was out my wife was hot but vera buick cool or off I am glad i have vera buick on my side and my service advisor Edwin montoya is great he keep me inform of the progress of the work in my car and call I am glad i have vera buick on my side and my service advisor Edwin montoya is great he keep me inform of the progress of the work in my car and call me in time when the work is complited More

Michael Crato again did a great job Michael Crato at VERA Motors again did a great job of coordinating and keeping us informed of the progress of our repair on both our Buick Rendezvous Michael Crato at VERA Motors again did a great job of coordinating and keeping us informed of the progress of our repair on both our Buick Rendezvous and S-10. Thanks again for the time you invested in getting both back on the road in a very timely fashion. We've been to VERA many times and we'll be back again. More

A horrible experience that cost me money I had a horrible experience. it has been a month and I am still dealing with it. it cost me 2 days of work. 1st, I called because the AC was not worki I had a horrible experience. it has been a month and I am still dealing with it. it cost me 2 days of work. 1st, I called because the AC was not working, the service agent, Kevin, did me a favor (he kept making that remark) by seen me the next day. They loan me a rental that was not equal to my car, but I did not complain trusting the dealer. I was told no estimated time to fix and since I had to travel next week, i was better off dropping the rental before I leave. on the week my car was in service, I called and texted twice to know about the car. Considering they had told me to drop off the rental, you would think the car would be ready, but it was not. it was ready until friday, so for two days, the guys told me to return the rental and be careless. This represented 2 uber around $ 45 and a long walk. I picked the car Monday, I trusted again the dealer and did not check it there. minutes after I see the door was scratch. I took it back after calling a manager named Richard, who never came to meet me. Michael helped me on this part. He and only He explained what was supposedly done to my car. Kevin never explained anything. After another week, I go pick the car up, on a Friday. after is out ofnthe dealer, I see that the ac in the rear of the car is not working. menaing, again, the dealer did not check the service they had done. You woukd think that 3rd time it would be fixed, but no I had to take it again and not on Friday, tbey could only see me the next Tuesday, so i had to spend a weekend with no ac in the rear of the car. I dropped the car and after 4 times going there, it was fixed. of course, the rental place is chsrging me 30 bucks for some gas they allegedly say I did not put. So I called your executive office and Diana said they would credit the charge. it has been 2 weeks and all I got is some fake invoice but not transaction crediting anything. it was horrible experience and it cost me 2 days works, extra money on gas to refill the rental, uber and long pains dealing with you. More

Car service dept. Service staff always friendly and helpful, answer my questions and take the time to make sure I understand. Efficient service for my car. Great servic Service staff always friendly and helpful, answer my questions and take the time to make sure I understand. Efficient service for my car. Great service. More

WHY VERA? Once you have tried all of the rest...........volvo, BMW, chevy from other dealerships.................. IT"S TIME TO TRY THE BEST! I am so happy wi Once you have tried all of the rest...........volvo, BMW, chevy from other dealerships.................. IT"S TIME TO TRY THE BEST! I am so happy with Vera, from sales to service. I have never been let down. There is NO problem to small or too big to be addressed by the appropriate staff. Karen and Reyan, WHAT A DUO..........and let's not leave out the Service Manager......who is also awesome. So .........YOU've tried the REST........now focus on the BEST! Vera Motors........ Stop in and see any sales rep. they will do everything possible for you and IF in doubt.....they have a boss too. More